Senior Manager - Salesforce Marketing

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.
Inviting applications for the role of Senior Manager-Salesforce Marketing

This role lies with Genpact Corporate IT –S&M. You will be responsible of understanding ESG domain used in Genpact, understand IT process, coordinate with multiple stake holders and act as bridge between Business and IT team. Looking Marketing Domain expertise person with involvement of end-to-end technical transformation.
Responsibilities
• Analyse cross-functional business process and understand existing system to determine best needs for business functionality and recommend new approaches.
• Identify the changes/needs/business asks by collaborating with various business stakeholders.
• Understand Agile Basics and project management aspects.
• Understand the design of Salesforce and other affiliated solutions for Sales, Marketing, Service, and platform solutions.
• Come up with plan by splitting the larger requirements to small pieces and work IT team and other stakeholders in prioritizing needs, establish project scope, system goals and be responsible for Implementation.
• Create and Implement change management plan for smother rollout to business users.
• Actively drive issue resolution and closely monitor its progress.
• Having good IT knowledge on Marketing related applications and tools like Marketo,
• Have Analytical thinking – assess the current technologies, identify areas of improvement, and evaluate any new tools/applications that required.
• Interpersonal Skills - Collaborate with people from a wide range of backgrounds, have strong verbal and written communication skills.
• Work as Liaison between IT and Business teams
• Tracking budgets/efforts

Qualifications we seek in you!
Minimum Qualifications/skills
• Relevant years of experience in System/Functional stream on Marketing applications (SFDC or equivalent)
• Graduate in Technology (any stream)

Preferred Qualifications/ Skills

• Excellent Analytical and Interpersonal skills
• Strong in Communications
• Understanding IT principles and process (SDLC – Agile, Waterfall, Hybrid)
• Leadership and problem-solving skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.