Operation Manager



Not disclosed

Work from Office

Full Time

Min. 1 Years

Job Details

Job Description

Senior Manager - Transitions

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower
Welcome to the relentless pursuit of better.
Inviting applications for the role of Senior Manager, Transitions
In this role, you will be dealing with Practice SME’s, Operations’ Leaders, Lean Digital Transformation Team, Analytics Team, Customers / Relation Managers / Enabling Functions / Global teams.
The Transition function plays a key role in stabilizing new processes being migrated within the designated areas and ensuring smooth running of the same. This includes setting up of performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal/ external teams for long terms' success.

• Develop an understanding of the E2E solution and value being proposed
• Give to the creation of the E2E Transition strategy/solution, along with the TL, by Consolidating relevant inputs from cross-functional teams and Validating assumptions for the proposed digital compendium proposed.
• Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients stated and unstated needs and own all RFP document updates and develop and refine Client engagement strategies with client expectations and relationship management practices
• Understand G’s Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits - with a sharp focus on client/domain-specific agendas
• Taps into internal networks – TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solution in accordance to client’s expectations
• Owing expectations and gain relevant agreement/ownership to drive the Project agenda as laid out and Identify and communicate risks, and co-create change solutions throughout the Project period
• Build foundational knowledge of revenue, AOI impact, and cost drivers for a business and Responsible for SLA Adherence during the transition lifecycle (90 days post go-live)
• Foresee, assess, communicate and mitigate project & process risks to impacted parties
Qualifications we seek in you!
Minimum Qualifications
• Postgraduate/Graduate
• Technical/ Digital background - Project Management Professional (PMP) from PMI or equivalent certification
• Project management / active Transitions experience
• Exposure to project management tools and technologies; familiarity with any of the major ERP platforms (e.g. SAP or Oracle)
• Relevant experience in consulting and organizational change
• Digital Pseudo Native: Build a Digital Mindset
• Strategic and Outcome Focused Client Interactions: Build positive relationships with the Client on a bedrock of Project / Change / Risk-based conversations
• Controller of ‘E2E Transition Costs’: Be accountable for Transition Costs
• ‘Global’ Viewpoint Holder: Demonstrate Client / Domain insights through internal and external intelligence to build checks and balances for best in breed solutions
Preferred Qualifications
• Experience or exposure on digital deployment or projects
• Experience in engaging in strategic and tactical discussion with senior partners to sell the product offering
• Provide inputs for Transformation Focused with E2E view of the proposed solution
• Proficient in leading the project set up through to delivery new capabilities, and closure for all deals
• Excellent interpersonal skills
• Proficient in MS Office

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job role

Work location



Project & Program Management

Role / Category

Other Program / Project Management

Employment type

Full Time


Day Shift

Job requirements


Min. 1 year

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