Technical Operations Lead - Power BI

Tech Operations Lead- Power BI

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Senior Operational Analyst with 10+ Years of experience who will play pivotal role to ensure smooth operations, timely issue resolution and high user satisfaction across the Alternatives business. Trusted link between technology and business, enhancing service delivery and operational continuity.
Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, but not limited to: Power BI, Python, SQL stored procedures, SSRS, SSIS, Power Shell. Be a gatekeeper to your production environment and applications.

Key Responsibilities
·        Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, but not limited to: Power BI, Python, SQL stored procedures, SSRS, SSIS, Power Shell.

·        Own and resolve day-to-day production issues, ensuring seamless operations and user satisfaction.

·        Perform root cause impact and analysis, implement bug fixes, and document support procedures, relaying feedback to development teams for continuous improvement.

·        Review, approve and deploy developer Change Requests into your production environment, assessing code quality, efficiency, simplicity, scalability and security.

·        Interface with vendors for issue resolution and feature enhancements and maintain SLAs.

·        Identify automation opportunities to boost team efficiency and deliver value.

·        Helping with business user education and enhancing application usage.

·        Monitor system performance and proactively address risks, track and report support metrics and user satisfaction.

·        Ensure compliance with IT policies and audit requirements.

Required Qualifications
- ·        Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.

·        10+ years of experience in application support or operations, with hands-on experience of SQL, PowerShell, Power BI, Python

·        Experience managing vendor relationships and coordinating issue resolution.

·        Good analytical, communication, and documentation skills.

·        Familiarity with IT compliance, audit requirements, and change management processes.

Preferred Qualifications
·        Finance or Alternatives Investment industry experience.

·        Exposure to AWS, Bitbucket, JIRA, Confluence, Jenkins.

·        Experience with incident management, escalation, and SLA tracking.

·        Prior experience in a role bridging technology and business operations.

What we offer

·        A dynamic and collaborative work environment.

·        Opportunities for professional growth and development.

·        Exposure to global business processes and emerging technologies.

·        Support for continuous learning.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

Experience Level

Senior Level