Customer Service Representative

• ll positions are on a 12-month contract through Aarvi Encon, with the extension.
• Use the attached CV format, and please ensure the candidate's PAN and Aadhar details are captured as we require it to update in the portal.
• There will be two rounds of virtual interviews for all positions.
• The working location will be Mumbai, Airoli.
• Proficiency in English communication is mandatory.
• Leave - 26 days for a year on prorate basis 
• Insurance - GPA - 10 Lacs ,  GMC- 1 Lac
• Mon-Friday, WFO

Details to be sent to the candidates. 

DetailsDescriptionClientA leading EPC & multinational engineering companyPositionCustomer Service SpecialistQualificationBE / B. Tech / Diploma / UndergraduateExperience1+ yearsRotation WorkAPAC shift – 4.30 AM / 5.30 AM to 2 PM / 3.30 PM (CAB - Pickup)EMEA shift - 11.30 AM / 12 NOON  to 8.30 PM / 9.30 PM (CAB - Drop)North America & Latin America shift  - 4.30 PM 5.30 PM to 1.30 AM / 2 AM (Cab pickup and drop)Job LocationAiroli, Navi MumbaiContract DurationOpen Ended (1 year + Extendable)Joining DateImmediate or should Join within 1 monthWorking Hours / Days8.5 hours (inclusive 30 mins break)Salary Budget57,000 CTC /monthInterview ModeDirect (Face to Face),Cv shortlistedPayrollAarvi Encon Limited

Required Skills and Experience

• Minimum 1+ years of experience in Order to Cash (O2C) operations.
• Strong understanding of any of the following:
• O2C lifecycle and processes
• International shipping documents
• Import and export terms (Incoterms)
• Export/import payment mechanisms
• Letter of Credit (LC)
• Order entry and order fulfillment processes
• Excellent English communication skills.
• Willingness to work in flexible shifts across different time zones.

Preferred Background

Candidates with experience in any of the following industries are encouraged to apply:

• International Sea Freight Operations
• Air Freight/Cargo Operations
• Logistics and Supply Chain
• Chemical Industry with international shipping exposure
• Any industry involving global import/export order handling

Added Advantage

• Hands-on experience with any CRM tool.