IT Support Executive

Amazon Infosolution

Kankar Bagh, Patna Region

₹9,000 - ₹15,000 monthly

Fixed

9000 - ₹15000

Earning Potential

15,000

Work from Office

Full Time

Min. 1 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

117 applicants

Job Description

ROLES AND RESPONSIBILITIES:

 

Technical Support Responsibilities:


Identifying hardware and software solutions.


Troubleshooting technical issues.


Diagnosing and repairing faults.


Resolving network issues.


Installing and configuring hardware and software.


Speaking to customers to quickly get to the root of their problem.


Providing timely and accurate customer feedback.


Talking customers through a series of actions to resolve a problem.


Following up with clients to ensure the problem is resolved.


Replacing or repairing the necessary parts.


Supporting the roll-out of new applications.


Providing support in the form of procedural documentation.


Managing multiple cases at one time.


Testing and evaluating new technologies.


Conducting electrical safety checks on equipment.


Technical Support Requirements:


  • Degree in computer science or information technology.
  • Certification in Microsoft, Linux, or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

Job role

Work location

Amazon Infosolution Pvt Ltd. AIPL 5th floor kashyap Shailija Tower Kankarbagh Patna,Bihar. Kankarbagh Road, Patna

Department

IT & Information Security

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

English level

Good (Intermediate / Advanced) English

Degree/ Specialisation

BCA in Cloud Computing

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Amazon Infosolution

Address

Amazon Infosolution Pvt Ltd. AIPL 5th floor kashyap Shailija Tower Kankarbagh Patna,Bihar. Kankarbagh Road, Patna

Job posted by Amazon Infosolution

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