Junior Technician

Junior Service Technician

Department: Service Operations

Location: Goa

Reports To: Service Manager

Position Summary:

The Junior Service Technician supports preventive maintenance, breakdown assistance, and installation

activities at customer sites. The role focuses on technical skill development, disciplined documentation,

and adherence to safety and service standards.

Key Responsibilities:

 Assist in scheduled preventive maintenance (PMC/AMC) visits

 Support troubleshooting and basic diagnostics under supervision

 Assist in installation and commissioning activities

 Ensure proper handling of tools, test equipment, and spare parts

 Update service reports and ERP entries as instructed

 Follow safety standards and company SOPs

 Escalate technical concerns promptly

Qualifications:

 Diploma in Electronics / Electrical / Instrumentation

 0–2 years of relevant experience (freshers may apply)

Required Skills:

 Basic electronics knowledge

 Ability to read circuit diagrams (basic level)

 Familiarity with multimeter and hand tools

 Willingness to travel extensively

Key Competencies:

 Learning orientation

 Discipline and reliability

 Team collaboration

 Professional conduct at customer sites

KPIs:

 On-time attendance

 ERP reporting accuracy

 Learning curve improvement

 Zero safety violations

 SLA Compliance ≥ 95%

 Utilization 75–85%

 Repeat complaint ≤ 5%

 Timely ERP updates

 Travel cost discipline