Primary Responsibilities:

Receiving and Recording Patient Calls:

Ensure each patient call is received and accurately recorded in the software.

Timeliness and accuracy of information are crucial.

Updating Patient Health Information:

Regularly update patient health status and any concerns shared regarding treatment and health.

Accuracy and completeness of patient information are essential.

Treatment Adherence:

Ensure that each patient's treatment is carried out according to the prescribed protocol.

Compliance with treatment protocols is critical for patient well-being.

Patient Guidance and Healing:

Provide patient guidance using specific words with a focus on healing.

Offer support and optimism to patients during interactions.

Communication with Authority:

Update patient health and treatment information to the concerned authority.

Act according to guidance provided by the authority.

Secondary Responsibilities:

Enquiry Management:

Provide proper information on enquiry calls, especially regarding Niraamay work and treatment details.

Accuracy and clarity in responses to enquiries are important.

Compliance with Code of Conduct:

Ensure adherence to all rules and regulations mentioned in the Code of Conduct.

Ethical conduct and professionalism are expected.

Tertiary Responsibilities:

No Decision Making Authority:

Clarify that healers do not have the authority to make decisions regarding treatment changes (e.g., healing frequency, diet, home remedies, medication).

Ensure that any such decisions are referred to the appropriate authority.