Senior Collection Officer

Bajaj Finance Limited

Pune

Not disclosed

Work from Office

Full Time

Min. 4 years

Job Details

Job Description

Regional Manager - Debt Management Services - The Wheels/Senior Regional Manager - Debt Management Services - The Wheels

Job Purpose	“This position is open with Bajaj Finance ltd.” Managing the collections unit in a particular Region and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guideline
Duties and Responsibilities	Portfolio Management • Analyses trend of incremental portfolios • To reduce forward flows of cases 2. Case Management • Works out changes in allocation patterns along with Area Managers - tracks impact on collection efficiency • Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays • Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team • Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.) • Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant Finn One approvals are obtained 3. Planning, Budgeting, Monitoring • Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be • Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track • Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis-à-vis milestone and monthly projections and plans; Initiates pending closures in CRM • Reviews and validates Cost Tracker for agency payments, PP / magic wand data • Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / tele calling / field support; 4. Agency and Dealer Management • Analyses last month performance per agency; Discusses with Area Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps • Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them • Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition 5. Team management: • Takes care of allocations of his / her region and critical locations • Identifies capacity of the locations • Tracks vendor availability in locations 6. Performance Tracking • Tracks location wise\|. Team management: • Takes care of allocations of his / her region and critical locations • Identifies capacity of the locations • Tracks vendor availability in locations 6. Performance Tracking • Tracks location wise performance of ACM/CM and ROs based on critical parameters • Tracks last 3 months PP% for each team • Drives critical parameters most relevant with portfolio losses
Required Qualifications and Experience	SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a) Qualifications Graduation b) Work Experience • Minimum 4-5 years of work experience • Prior experience in collections (preferable) • Should have experience in NBFC/ banking sector • Strong people management skills and should have managed a large team in the past with significant field experience