Front Desk Manager

Campus Operations & Team ManagerOrganization: ISGJ – International School of Gems & Jewellery

Location: Surat

Department: Operations & Administration

Position: Campus Operations & Team Manager

Employment Type: Full-Time

About the RoleISGJ is looking for an experienced and dynamic Campus Operations & Team Manager to oversee day-to-day campus operations, manage teams, coordinate between academic and administrative departments, and ensure smooth execution of institutional activities.

The ideal candidate should have strong team leadership, operational management, communication, coordination, problem-solving, and people-management skills.

Key Responsibilities1. Team Management

• Lead, supervise, and coordinate campus staff and support teams.
• Allocate responsibilities and monitor individual and departmental performance.
• Conduct regular team meetings and follow up on assigned tasks.
• Build a disciplined, professional, and collaborative work environment.
• Identify performance gaps and implement corrective actions.

2. Campus Operations

• Manage daily campus operations and ensure smooth functioning.
• Coordinate classrooms, laboratories, workshops, faculty schedules, and student activities.
• Ensure adherence to ISGJ policies, SOPs, discipline, and operational standards.
• Monitor infrastructure, equipment, housekeeping, security, and campus facilities.
• Coordinate with the Head Office for operational requirements.

3. Academic Coordination

• Coordinate with faculty and academic teams for class schedules and academic activities.
• Monitor faculty attendance, punctuality, and classroom requirements.
• Ensure academic activities are conducted according to the approved calendar.
• Support seminars, workshops, industry visits, examinations, projects, and events.

4. Student Management

• Ensure a professional and student-friendly campus environment.
• Coordinate with counsellors and academic teams regarding student concerns.
• Monitor attendance, discipline, feedback, and student engagement.
• Escalate important student issues to senior management.

5. Admissions & Business Coordination

• Coordinate with the admissions and counselling team to support enrolment targets.
• Monitor daily enquiries, follow-ups, admissions, and conversions.
• Ensure proper coordination between admissions and academic departments.
• Support promotional activities, seminars, exhibitions, career fairs, and other student-acquisition activities.

6. Reporting & MIS

• Prepare daily, weekly, and monthly operational reports.
• Track team performance and departmental KPIs.
• Maintain records related to attendance, admissions, academics, events, and operations.
• Present operational updates and challenges to senior management.

7. Event & Industry Coordination

• Coordinate seminars, workshops, guest lectures, industry visits, exhibitions, and campus events.
• Coordinate with external speakers, industry professionals, vendors, and partners.
• Ensure proper execution of events within timelines and budgets.
• Key Performance Indicators (KPIs)Campus operational efficiency
• Team productivity and attendance
• Student satisfaction and retention
• Admissions and conversion support
• Faculty coordination and punctuality
• Timely completion of assigned tasks
• Event execution and participation
• Compliance with ISGJ SOPs
• Quality and accuracy of MIS reporting

Candidate ProfileEducation: Graduate / Postgraduate in Management, Business Administration, Education, Hospitality, or a related field.

Experience: 3–7 years of experience in team management, campus operations, education management, administration, hospitality, retail, or a similar environment.

• Required SkillsStrong leadership and people-management skills
• Excellent verbal and written communication
• Strong organizational and coordination abilities
• Problem-solving and decision-making skills
• Good knowledge of MS Office / Google Workspace
• Ability to manage multiple departments simultaneously
• Strong follow-up and execution capabilities
• Professional attitude and discipline
• Target-oriented approach
• Ability to work independently and report to senior management

Preferred BackgroundCandidates with experience in educational institutes, universities, skill-development organizations, luxury retail, gems & jewellery, hospitality, or corporate operations will be preferred.

ReportingReports To: Senior Management / Director – ISGJ

• Why Join ISGJ?Opportunity to work with a leading institution in the Gems & Jewellery education sector.
• Exposure to academics, industry, business development, and international opportunities.
• Leadership role with significant responsibility for campus growth and team performance.
• Opportunity to build and manage a professional education team.