Job Description:

As an Operations Associate you will be responsible for delivering outstanding service in the box office and café areas with other Cinema Operations. You will engage with customers, process transactions, and ensure a seamless experience from ticket purchase to café indulgence. This role offers a dynamic environment where you can showcase your hospitality skills and contribute to the success of our operations.

Key Responsibilities:

·        Assist customers with ticket purchases, exchanges, and refunds at the box office.

·        Operate computerized ticketing systems with accuracy and efficiency.

·        Prepare and serve a variety of food and beverage items in the café.

·        Greet guests warmly as they enter the venue and assist with finding their seats.

·        Maintain cleanliness and organization in both the box office and café areas.

·        Monitor inventory levels and replenish supplies as needed.

·        Provide friendly and attentive service to guests, addressing inquiries and concerns.

·        Collaborate with team members to optimize workflow and ensure guest satisfaction.

·        Uphold company policies and procedures regarding safety, sanitation, and quality standards.

·        Sale the food items across the counter and in the auditorium.

·        Promote all promotions associated with brand partners related to Box Office / Food & Beverage.

·        Record the sale and cash collected at the end of each shift