Customer Relationship Officer
Airtel
Customer Relationship Officer
Airtel
Subhanpura, Vadodara
₹12,000 - ₹18,000 monthly
Fixed
₹12000 - ₹18000
Earning Potential
₹18,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
HR responded to 100% candidates in last 1 days
92 applicants
Benefits include: PF, Health Insurance
Job Description
Purpose of the Job
This is a unique opportunity to work in the areas of Filed Sales Executive. The role exists:
· To create excellence in every customer interaction be it through Online lead or Cold calling & onboard them in Airtel”.
· Onboard Customer with simple and transparent digital experiences leading to warm & personalized outcomes.
· Deliver First time right experience to the customer
Deliverables (key responsibilities)
Customer Service
- Responsible for fulfilling customer appointments, recommending best products and services based on their deep understanding of customer needs and delivering them at their doorstep
- Ensure hassle-free, quick and smooth acquisition journey to delight our customers
Generate Sales leads
· Responsible for generating sales through cold calling for various Airtel broadband Plans, products including Mobility, Broadband and Airtel Black for new & existing Airtel customers.
· Create customer prospect funnel by doing activity defined geography/RWA by using the Digital Planner tool
· Deliver on all agreed KPIs with adherence to all the defined processes
Compliance
· Ensure compliance with policies and procedures & expected code of conduct
Demonstrate (Key competencies)
- Persuasive Communication Skills
- Sales and Target Orientation
- Neat and well groomed
- Familiar with local geography
- Digital Savvy
- Analytical Thinking
Skills Required
- Enthusiastic, and energetic with a genuine desire to provide outstanding experience to the customers
- Should be able to fulfill leads assigned and generate leads at the same time
- Should be comfortable in field work and doing cold calling in RWA, Commercial complexes and doing road show activities
- Ability to connect with customers to understand their needs and provide innovative solutions by upselling and cross selling
- Must be digital savvy, comfortable in handling customer journey on digital platforms
Job role
Work location
Subhanpura, Vadodara, Gujarat, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Diploma
English level
No English Required
Age limit
18 - 30 years
Gender
Female
Interview details
Interview mode
In person
Interview address
Subhanpura, Vadodara, Gujarat, India
About company
Name
Airtel
Address
Subhanpura, Vadodara, Gujarat, India
Job posted by Airtel
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