Customer Relationship Officer

Airtel

Subhanpura, Vadodara

₹12,000 - ₹18,000 monthly

Fixed

12000 - ₹18000

Earning Potential

18,000

Work from Office

Full Time

Freshers can apply

No English Required

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 100% candidates in last 1 days

92 applicants

Benefits include: PF, Health Insurance

Job Description


Purpose of the Job

This is a unique opportunity to work in the areas of Filed Sales Executive. The role exists:

·      To create excellence in every customer interaction be it through Online lead or Cold calling & onboard them in Airtel”.

·      Onboard Customer with simple and transparent digital experiences leading to warm & personalized outcomes.

·      Deliver First time right experience to the customer

Deliverables (key responsibilities)

Customer Service

  • Responsible for fulfilling customer appointments, recommending best products and services based on their deep understanding of customer needs and delivering them at their doorstep
  • Ensure hassle-free, quick and smooth acquisition journey to delight our customers

Generate Sales leads 

·      Responsible for generating sales through cold calling for various Airtel broadband Plans, products including Mobility, Broadband and Airtel Black for new & existing Airtel customers.

·      Create customer prospect funnel by doing activity defined geography/RWA by using the Digital Planner tool

·      Deliver on all agreed KPIs with adherence to all the defined processes

Compliance

·      Ensure compliance with policies and procedures & expected code of conduct


Demonstrate (Key competencies)

-         Persuasive Communication Skills

-         Sales and Target Orientation

-         Neat and well groomed

-         Familiar with local geography

-         Digital Savvy

-         Analytical Thinking

Skills Required

-         Enthusiastic, and energetic with a genuine desire to provide outstanding experience to the customers

-         Should be able to fulfill leads assigned and generate leads at the same time

-         Should be comfortable in field work and doing cold calling in RWA, Commercial complexes and doing road show activities

-         Ability to connect with customers to understand their needs and provide innovative solutions by upselling and cross selling

-         Must be digital savvy, comfortable in handling customer journey on digital platforms


Job role

Work location

Subhanpura, Vadodara, Gujarat, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Diploma

English level

No English Required

Age limit

18 - 30 years

Gender

Female

Interview details

Interview mode

In person

Interview address

Subhanpura, Vadodara, Gujarat, India

About company

Name

Airtel

Address

Subhanpura, Vadodara, Gujarat, India

Job posted by Airtel

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