CUSTOMER RELATIONSHIP MANAGER

Ensure Cross selling of product as per the target in Branch via customer care executive.
¿ Lead Generation for cross sell product at Branch and ensure the conversion .
¿ Coordinate with different product managers for closure.
¿ Supervising day-to-day operations in the customer service department.
¿ Responding to customer service issues in a timely manner.
¿ Creating effective customer service procedures, policies, and standards.
¿ Publishing the MIS report to RO and ensure the targets are met .
¿ Developing customer satisfaction goals and coordinating with the team to meet them on a
steady basis.
¿ Maintaining accurate records and documenting all customer service activities and
discussions.
¿ Assessing service statistics and preparing detailed reports on your findings.
¿ Hiring and training new customer care Executive
¿ Staying informed on the latest industry techniques and methods.