Customer Relationship Manager

Muthoot Finance

Visakhapatnam

Not disclosed

Work from Office

Full Time

Min. 10 Years

Job Details

Job Description

CUSTOMER RELATIONSHIP MANAGER

Ensure Cross selling of product as per the target in Branch via customer care executive.
¿ Lead Generation for cross sell product at Branch and ensure the conversion .
¿ Coordinate with different product managers for closure.
¿ Supervising day-to-day operations in the customer service department.
¿ Responding to customer service issues in a timely manner.
¿ Creating effective customer service procedures, policies, and standards.
¿ Publishing the MIS report to RO and ensure the targets are met .
¿ Developing customer satisfaction goals and coordinating with the team to meet them on a
steady basis.
¿ Maintaining accurate records and documenting all customer service activities and
discussions.
¿ Assessing service statistics and preparing detailed reports on your findings.
¿ Hiring and training new customer care Executive
¿ Staying informed on the latest industry techniques and methods.

Job role

Work location

VISAKHAPATNAM

Department

Sales & BD

Role / Category

BD / Pre Sales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 10 years

About company

Name

Muthoot Finance

Job posted by Muthoot Finance

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