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Subramanya Nagar

Kailasipalyam

Job Description Customer Service Representative – Technical / Functional Support
Summary
We are seeking highly skilled and customer-focused professionals to join our Customer Support Team as Customer Service Representatives.
In this role, you will provide functional, technical, and administrative support to resolve customer problems and queries in a fast-paced global environment.

Candidates must have prior ticketing experience in hospital, travel, or tourism industry.

This opportunity offers exposure to international client interactions and a dynamic work culture with both RTO and hybrid flexibility.

Responsibilities Provide functional, technical, or administrative support to resolve customer issues effectively.
Handle and document customer queries and complaints with accuracy and professionalism.
Ensure timely resolution while maintaining service quality and customer satisfaction.
Collaborate with internal teams to escalate and resolve complex cases.
Deliver consistent performance in line with company standards and SLA requirements.
Adhere to process compliance, documentation guidelines, and shift protocols.

Requirements
Qualification: Graduate or Undergraduate degree (any discipline)
Experience: Minimum 3 to 8 years of experience in Customer Service / Technical Support

Skills:
Excellent English communication (verbal and written)
Strong customer handling and interpersonal skills
Ability to provide technical/functional resolutions across different domains
Flexible to work in a 24/5 shift environment
Open to both RTO and Hybrid work models
Preferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectors

Benefits
CTC: Up to ₹1,00,000 per month (based on experience and last drawn salary)
Laptop and required assets will be provided by the company.
P.F + E.S.I + performance incentives based on monthly targets.
The company will provide a two-way cab facility for applicable shifts.



Requirements Requirements
Qualification: Graduate or Undergraduate degree (any discipline)
Experience: Minimum 3 to 8 years of experience in Customer Service / Technical Support

Skills:
Excellent English communication (verbal and written)
Strong customer handling and interpersonal skills

Candidates must have prior ticketing experience in hospital, travel, or tourism industry.

Ability to provide technical and functional resolutions across different domains
Flexible to work in a 24/5 shift environment
Open to both RTO and Hybrid work models
Preferred (but not mandatory) experience in Hospitality, Travel, or Tourism sectors




2Coms Consulting Pvt Ltd.

Customer Support - International Voice

Sector 29 Chandigarh

Phase 4 mohali

Pure voice process (no chat/email). You will receive inbound calls and warm transfers (calls handed over to you), convert hot leads, and set qualified appointments for demos or next steps.

Key Responsibilities

Answer inbound calls and handle warm transfers from the queue/teams
Understand customer need; deliver a short, clear pitch aligned to the use case
Handle objections and negotiate confidently to move the call forward
Convert hot leads on the call and book appointments
Make timely call-backs/follow-ups to drive decisions
Update CRM/dialer with accurate notes, dispositions, and next steps
Achieve daily/weekly targets: calls, conversions, appointments, talk time
Follow US process compliance, QA standards, and call scripts


Must-Have Experience

Experience in US sales is a must (International BPO/Inside Sales – Voice)
Excellent US English: clear, neutral accent; confident and professional on calls
Proven record in lead conversion and appointment setting
Strong sales and negotiation skills; target-driven and persistent
Comfortable with high call volumes and fast follow-ups
Hands-on with CRM and auto-dialer tools



M/s Golden Marketing Enterprises

Inbound Sales Executive

Indian Express

Were looking for an approachable, confident, and customer-focused Customer Service Executive to be the face of our business.

 In this in-person role, you’ll welcome customers, handle their enquiries, provide information about our products or services, and ensure everyone who visits us has a positive experience.

You’ll represent our brand on the front line — resolving issues, offering guidance, and helping customers find the right solutions quickly and professionally.

Key Responsibilities
Greet and assist customers in person, ensuring a warm, professional, and approachable manner.
 
Provide accurate information on products, services, pricing, and policies.
 
Process transactions, forms, or service requests accurately and efficiently.
 
Maintain up-to-date knowledge of company offerings and promotions.
 
Support other departments by relaying customer feedback and identifying improvement opportunities.
 
Follow company procedures for data protection, safety, and compliance.
 

Skills & Attributes
Excellent interpersonal and communication skills.
 
Friendly, patient, and professional manner when dealing with the public.
 
Strong problem-solving and conflict-resolution abilities.
 
High personal presentation standards.
 
Reliable, punctual, and able to stay calm under pressure.
 
Good computer literacy (for recording enquiries, using CRM or booking systems).
 
Team-oriented with a positive attitude.
 

Qualifications & Experience
Previous experience in a face-to-face customer service, retail, hospitality, or front-of-house role is preferred.
 
Basic IT and administrative skills.
 
[Optional: Knowledge of your industry — e.g., “Experience in the travel, healthcare, or financial sector would be an advantage.”]
 

What We Offer
Competitive pay and performance incentives.
 
Full training and ongoing development opportunities.
 
Friendly, supportive team environment.





SPI Sales and Marketing LLP

Customer Service Executive

Nai Duniya

Niranjanpur Circle

Functional /Business Responsibilities:
·        Mange a team of approximately 10 – 20 CSRs 
·        Ensures 100% of CSRs meet and or exceeds their overall KPI’s (sales targets, customer satisfaction and experience, quality and productivity standards) 
·        Provides consistent, balanced and timely performance feedback on CSR performance 
·        Ensures a positive work environment, continuous learning and a high quality employment experience for your team 
·        Provides leadership and manages to all operational standards 
·        Along with fellow Team Leaders, meets and exceeds all department goals 
·        Applies timely performance management standards and processes 
·        Day to day sales/service request management 
·        Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution 
·        Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Outbound calling and converting lead into sales
·        Customer logs on to the website and raises query for the products, CRE to call customer and understand query and sell the product accordingly
·        Explaining the customer’s product features and benefits
·        Ensuring all compliance and SLA of the call are adhered
Achieving daily, weekly, monthly, targets


Icici Lombard

Team Leader - Customer Voice Support

I.I.T.Main Gate

Johar Chowk

Company:Hiring for Top Leading BPOs – TCS, Accenture, Concentrix, Teleperformance, Ocwen, Tech Mahindra, First Source & more
Job Location:Mumbai (All major BPO hubs – Malad Andheri, Airoli, Powai, Thane, Vikhroli, etc.)
Job Type:Full-time | Work from Home | Work from Office | Night Shift
Job Description:We are hiring Customer Service Executives for international voice process roles with top MNC BPOs. 
Eligibility Criteria:Education: HSC / Graduate (any stream)
Experience: Freshers & Experienced candidates welcome
Communication: Excellent English communication skills
Comfortable working in night shifts
5 days working / 2 rotational week offs
Transport facility provided (as per company policy)

Job Description
The role involves handling customer queries, providing support, and ensuring excellent service delivery for US/UK-based clients.
Responsibilities:Handle inbound and outbound calls for international customers
Resolve customer queries with professionalism and empathy


Salary:₹20,000 – ₹60,000 per month (Depending on experience and company)
Interview Mode:Telephonic / Virtual / Walk-in (depending on client process)

👉 Interested candidates can call or WhatsApp on 9867922143 for more details.
📧 You can also share your updated resume at - rishi01omegams@gmail.com



Omega Management Services

Job Title : Customer Service Representative for International BPO with Night Rotational Shifts.
To fix a slot for an interview call Shweta@ 9326348360 or share your updated resume on the same.
Location: Mumbai & Thane
Job Type: Full-Time
Department: Customer Support / Client Services
Job Description :
Respond to customer inquiries via [phone] in a timely and professional manner
Provide accurate information about products, services, and policies
Troubleshoot and resolve customer issues or escalate when necessary
Maintain customer records by updating account information
Identify and assess customers’ needs to ensure satisfaction
Meet performance metrics such as response time, resolution rate, and customer satisfaction
Collaborate with other departments to resolve complex issues.
Qualification : HSC & Graduate Fresher OR minimum 6 months of experience can apply.
Note : Candidate should have excellent communication skills verbal and written typing etc.
To fix a slot for an interview call Shweta@ 9326348360 or share your updated resume on the same.


Varda Hr Llp

Customer Care Executive

Santoshi Mata Chowk

Council Hall (Police Commissioner Office)

Exciting BPO & Customer Support Job Openings in Pune! 🌟

Looking for a career boost? Whether you’re a fresher ready to kick-start your journey or an experienced professional seeking new opportunity, we’ve got multiple openings waiting for you!

💼 Roles Available: 📌 Customer Support 📌 Mortgage Processing 📌 Tracking & Collections 📌 And many more!

⏳ Shifts: UK, US & Rotational – because flexibility matters! 🏡 Work Mode: Onsite🎁 Perks & Benefits: ✨ 2-way cab service for convenience ✨ 2 weekly offs – work-life balance is key! ✨ Huge growth opportunities – climb the career ladder with us!

🔥 Your communication skills are your superpower! If you’re ready to seize this opportunity, drop me your resume on 7391060428
💥 Don’t wait—your next big career move starts NOW!


Kap HR Services Private Limited

International BPO Executive

Job Description Job Title: Customer Support Associate – Sales Process Company: ​MNC
Work Location: Bangalore , India
Work Mode: Work from Office 
Shift: Afternoon Shift (12:30 PM – 02:30 AM IST)

Job Description: As a Customer Support Associate, you will be aligned with our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. You will also support inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.
Your role will involve addressing complaints, managing disputes, and ensuring all cases are closed within defined Service Level Agreements (SLAs). You’ll work closely with multiple stakeholders and demonstrate strong communication, problem-solving, and sales skills.

Key Responsibilities:Handle inbound customer queries, complaints, and escalations with professionalism.
Provide timely and effective resolutions within SLA timelines.
Identify opportunities for upselling and cross-selling relevant products or services.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure seamless issue resolution.
Handle disputes and dissatisfied customers with empathy and efficiency.
Contribute to continuous improvement initiatives in customer experience.
Meet performance targets related to customer satisfaction, sales conversions, and quality metrics.


Required Skills & Competencies: Excellent verbal and written communication skills.
Strong customer relationship management and problem-solving abilities.
Proven ability in upselling, cross-selling, and inbound sales.
Escalation handling and dispute resolution expertise.
Strong multitasking and time management skills.
Ability to manage multiple stakeholders effectively.
Adaptable, flexible, and a strong team player.
Target-driven with a focus on achieving SLAs and sales goals.


Qualifications:
Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred).
Strong interpersonal and negotiation skills.
Comfortable working in rotational or fixed afternoon shifts.



Requirements:
Education: Any Graduate (Bachelor’s degree in any discipline).
Experience:
Freshers are welcome.
Prior experience in Customer Support, Inbound Sales, or BPO voice process will be an added advantage.
Skills:
Excellent verbal and written communication in English.
Strong customer handling and problem-solving abilities.
Good knowledge of sales techniques – upselling, cross-selling, and objection handling.
Ability to manage multiple stakeholders and resolve escalations efficiently.
Strong time management, multitasking, and deadline-oriented mindset.
Basic computer proficiency (MS Office, CRM tools, ticketing systems, etc.).
Behavioral Competencies:
Positive attitude with a customer-first approach.
High level of adaptability and flexibility.
Strong team collaboration and interpersonal skills.
Ability to work under pressure and meet SLA targets.
Work Mode: Work from Office
Shift Timing: Afternoon Shift (12:30 PM – 02:30 AM IST)




Inbound Sales Representative

College Square

Dum Dum

To brief customer regarding product of the company and for generating growth of business of company.


Hdfc Life Insurance Company Limited

Customer Relationship Manager

Darshali

Saiyed Vasna

·       Day to Day Service Operations.
·       Generate service revenue for the Company - Annual Maintenance Contracts of UPS . Set-up new Annual Maintenance Contracts; terminate expired Annual Maintenance Contracts and
general maintenance of active contracts.
·       Maintain excellent relations with the customers and maintain close communications and co-ordination with principal team representatives and internal team.
·       Independently troubleshoot and solve technical problems and service issues for UPS at customer site or assistance to Service engineers/technicians present at customer site.
·       Supervise a team of service engineers/technicians of UPS and support their day-to-day operations.
·       Train and coach, the service technicians/engineers about complete range of UPS products for better customer service and operations.
·       The job might require Field Work, Travel and Customer contact.
·       Close coordination with Principles for alignment of engineers.
 


Gayatri Dimension

Service Manager

Rahora

Roles and responsibilities:
  
·        Takes complete ownership of the aligned team’s performance
·        Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices
·        Understands client’s processes and suggest modes of value addition
·        Monitor adherence of Service Level Agreement (SLAs) for the designated team
·        Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team
·        Works with WFM/Recruitment/Clients to agree on Manpower planning
·        Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions
·        To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations
·        Works with Directors /Senior Leadership to create a sound incentive structure to motivate and drive performance of the team  Expected to represent WBR/MBR with clients/operations
·        Keeps Operational costs to a minimum and ensures revenue targets are met
·        Responsible for ensuring occupancy & utilization is at optimum level
·        Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner
·        Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success
·        Administers separation cases to HR in case advisors are not meeting performance metric
·        consistently and arranging backfills on a timely basis  Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints
·        Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted
 
Key Skills :
·        Email queue Knowledge
·        Good analytical skills
·        Time Management
·        Ability to multitask
·        Ability to work well in and promote a team environment
·        Knowledge of NPS
·        People management skills
·        Flexible to adapt new workflows
·        Excellent communication and comprehension skills are required
 
Preferred Skills:
·        Strong communication skills in English
. 		Team Management 
 
Critical Competencies:
·        Customer Service
·        Good analytical skills
·        Must be very good with data representation
·        Must be very good with MS Excel
·        Time Management
·        Ability to multi-task


Teleperformance

Manager

Job Description Job Title: Customer Support Associate – Sales Process
Company: ​MNC
Work Location: Bangalore , India
Work Mode: Work from Office 
Shift: Afternoon Shift (12:30 PM – 02:30 AM IST)

Job Description: As a Customer Support Associate, you will be aligned with our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. You will also support inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.
Your role will involve addressing complaints, managing disputes, and ensuring all cases are closed within defined Service Level Agreements (SLAs). You’ll work closely with multiple stakeholders and demonstrate strong communication, problem-solving, and sales skills.

Key Responsibilities: Handle inbound customer queries, complaints, and escalations with professionalism.
Provide timely and effective resolutions within SLA timelines.
Identify opportunities for upselling and cross-selling relevant products or services.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to ensure seamless issue resolution.
Handle disputes and dissatisfied customers with empathy and efficiency.
Contribute to continuous improvement initiatives in customer experience.
Meet performance targets related to customer satisfaction, sales conversions, and quality metrics.


Required Skills & Competencies:
Excellent verbal and written communication skills.
Strong customer relationship management and problem-solving abilities.
Proven ability in upselling, cross-selling, and inbound sales.
Escalation handling and dispute resolution expertise.
Strong multitasking and time management skills.
Ability to manage multiple stakeholders effectively.
Adaptable, flexible, and a strong team player.
Target-driven with a focus on achieving SLAs and sales goals.


Qualifications: 
Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred).
Strong interpersonal and negotiation skills.
Comfortable working in rotational or fixed afternoon shifts.



Requirements:
Education: Any Graduate (Bachelor’s degree in any discipline).
Experience:
Freshers are welcome.
Prior experience in Customer Support, Inbound Sales, or BPO voice process will be an added advantage.
Skills:
Excellent verbal and written communication in English.
Strong customer handling and problem-solving abilities.
Good knowledge of sales techniques – upselling, cross-selling, and objection handling.
Ability to manage multiple stakeholders and resolve escalations efficiently.
Strong time management, multitasking, and deadline-oriented mindset.
Basic computer proficiency (MS Office, CRM tools, ticketing systems, etc.).
Behavioral Competencies:
Positive attitude with a customer-first approach.
High level of adaptability and flexibility.
Strong team collaboration and interpersonal skills.
Ability to work under pressure and meet SLA targets.
Work Mode: Work from Office
Shift Timing: Afternoon Shift (12:30 PM – 02:30 AM IST)




Customer Support Associate – Sales Process

Gopipura

SMVS Swaminarayan Temple BRTS

Generate leads and follow up with clients.
Achieve sales targets and meet quotas.
Maintain accurate records of client interactions.
Communicate with clients and teams across time zones.
Report sales progress to management.



Nidhi Impex

Customer Sales Executive

Santacruz

Job Title: Manager – Teleconsultation Operations
Work Mode: Work from Office
Timings: 11:00 AM to 8:00 PM

Job Summary:
We are seeking a level-headed, process-oriented Manager to oversee end-to-end teleconsultation operations across multiple projects. The role involves managing Doctors, Agents, and Quality Agents, ensuring operational efficiency, roster planning, MIS reporting, and high-quality service delivery. The ideal candidate should have experience in team leadership, call architecture/dialler operations, and a strong ability to coordinate across departments while maintaining a calm and professional approach with medical professionals.

Key Responsibilities:


Manage and lead teams of Doctors, Agents, and Quality Agents involved in teleconsultation services.


Oversee multiple teleconsultation projects, ensuring smooth daily operations and timely delivery.


Prepare and manage rosters, shift allocations, and leave schedules for doctors and agents.


Track and maintain MIS reports, call logs, and performance metrics across all teams.


Manage dialler architecture, monitor call flow, and coordinate with tech for smooth functioning.


Act as the first point of contact for escalations, addressing doctor or agent concerns professionally and calmly.


Ensure quality standards are maintained through performance reviews and feedback sessions.


Coordinate with HR, IT, and Operations for manpower planning, onboarding, and process alignment.


Identify process gaps and drive continuous improvement initiatives.


Assist senior management in recruitment planning, reporting, and project implementation.



Requirements:


3–6 years of experience in Operations / Team Management, preferably in Healthcare, Teleconsultation, or BPO environments.


Strong leadership skills with experience managing diverse teams (doctors, agents, quality).


Hands-on knowledge of Dialler systems, Call Architecture, and Workforce Management.


Excellent proficiency in Excel / Google Sheets / MIS reporting.


Strong interpersonal and coordination skills to work with medical professionals and support teams.


Calm, level-headed personality with ability to handle conflicts and maintain team harmony.


Graduate or Postgraduate (MBA / Healthcare Management preferred).



Preferred Skills:


Experience in teleconsultation or healthcare process management.


Analytical mindset with process improvement orientation.


Exposure to reporting dashboards and performance analysis.



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