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Subramanya Nagar

Bengaluru

Russel Market

Job Title: Escalation lead 

Location: Bangalore
Department: Customer Support
Reporting To: Customer Support Manager

Job Summary: 
We are looking for a dedicated and proactive Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer interactions across various channels, including chat, incoming/outgoing calls, and emails, while ensuring timely, accurate, and professional resolutions. This role requires excellent communication, empathy, and problem-solving skills to deliver a high-quality customer experience.

Key Responsibilities: 
• Handle customer queries and complaints through live chat, inbound/outbound calls, and emails. • Provide prompt, accurate, and courteous responses to all customer inquiries. • Troubleshoot customer issues and guide them toward appropriate solutions. • Record and maintain detailed notes of all customer interactions and follow-ups. • Coordinate with internal teams for faster resolution of customer concerns. • Maintain a high level of professionalism and empathy during every customer interaction. • Escalate complex or unresolved issues to the appropriate department or supervisor. • Achieve daily/weekly customer service targets such as response time, resolution time, and satisfaction score.

Requirements & Qualifications: 
• Minimum 4–6 years of experience in customer support or a similar role (preferably in logistics, transport, or tech-based platforms). • Excellent verbal and written communication skills in English and Hindi (knowledge of regional languages is an advantage). • Proficient in CRM systems, ticketing tools, chat software, and MS Excel. • Strong problem-solving, listening, and multitasking abilities. • Ability to work under pressure while maintaining composure and delivering quality service. • Flexible to work with effective time management and accountability.

Nagarjuna
Human Resources Department
Mob: 8123073737


Escalation Lead

Porur

Aminjikarai


Visit logistics companies, transporters, and fleet owners to promote LOBB products and services.

Explain our logistics solutions, pricing, and technology-driven facilities to potential clients.

Generate leads, build and maintain strong customer relationships.

Meet and exceed monthly business development and sales targets.

Coordinate with internal teams to ensure smooth client onboarding.

Maintain proper records and submit daily/weekly activity reports.

Qualifications - Minimum Qualification: 12th Pass / Diploma / Any Degree.


Skills Required
 
 Good communication and negotiation skills.

Willingness to travel for client visits.

Strong interpersonal and customer relationship skills.

Target-oriented and self-motivated attitude.

HR Name : Nagarjuna
Mob: 8123073737
www.lobb.in


Business Development Executive (BDE)

Vkk Menon Road

Nehru Nagar

Lobb is India’s leading digital freight brokerage platform committed to reliability, efficiency, growth, and consistency for transporters and truckers. We are not just a platform but a partner in driving revenue growth and operational excellence for transporters and truckers across India. We leverage technology to offer automated load matching, a verified truckers’ network, competitive pricing, and on-time payment settlements.

HINDI OR URDU MIXED HINDI SPEAKING CANDIDATES MANDATORY

Roles & Responsibilities:
Responsible for placement of commercial trucks for goods movement as per company/ client requirements.

Negotiate freight rates with truck owners to achieve cost-effective pricing.

Identify and engage with truck owners, and transporters to ensure timely truck availability.

Strong network of truck owners and transport brokers.

Maintain strong relationships with transporters and ensure smooth operations.

Track truck movement and ensure timely delivery.
Handle day-to-day operational issues related to trucks and drivers.

Strong negotiation and communication skills.

Good knowledge of truck routes, freight charges, and market trends.

Ability to handle pressure and meet placement deadlines.
More info - https://lobb.in/
contact : Nagarjuna
8123073737


Truck Placement Officer

College Square

Kolkata

Dunlop

Lobb is India’s leading digital freight brokerage platform committed to reliability, efficiency, growth, and consistency for transporters and truckers. We are not just a platform but a partner in driving revenue growth and operational excellence for transporters and truckers across India. We leverage technology to offer automated load matching, a verified truckers’ network, competitive pricing, and on-time payment settlements.

HINDI OR URDU MIXED HINDI SPEAKING CANDIDATES MANDATORY

Roles & Responsibilities:
Responsible for placement of commercial trucks for goods movement as per company/ client requirements.

Negotiate freight rates with truck owners to achieve cost-effective pricing.

Identify and engage with truck owners, and transporters to ensure timely truck availability.

Strong network of truck owners and transport brokers.

Maintain strong relationships with transporters and ensure smooth operations.

Track truck movement and ensure timely delivery.
Handle day-to-day operational issues related to trucks and drivers.

Strong negotiation and communication skills.

Good knowledge of truck routes, freight charges, and market trends.

Ability to handle pressure and meet placement deadlines.
More info - https://lobb.in/
contact : Kani
9008061516


Shivajinagar Bus Station


*Regular follow-ups and appointment scheduling
*CRM updates and lead tracking
*Coordination with sales and operations teams


Inside Sales Executive

North Dum Dum

Visit logistics companies, transporters, and fleet owners to promote LOBB products and services.
 
 Explain our logistics solutions, pricing, and technology-driven facilities to potential clients.
 
 Generate leads, build and maintain strong customer relationships.
 
 Meet and exceed monthly business development and sales targets.
 
 Coordinate with internal teams to ensure smooth client onboarding.
 
 Maintain proper records and submit daily/weekly activity reports.
 
 Qualifications - Minimum Qualification: 12th Pass / Diploma / Any Degree.
 
 Good communication and negotiation skills.
 
 Willingness to travel for client visits.
 
 Strong interpersonal and customer relationship skills.
 
 Target-oriented and self-motivated attitude.

Nagarjuna
8123073737



Visit logistics companies, transporters, and fleet owners to promote LOBB products and services.

Explain our logistics solutions, pricing, and technology-driven facilities to potential clients.

Generate leads, build and maintain strong customer relationships.

Meet and exceed monthly business development and sales targets.

Coordinate with internal teams to ensure smooth client onboarding.

Maintain proper records and submit daily/weekly activity reports.

Qualifications - Minimum Qualification: 12th Pass / Diploma / Any Degree.


Skills Required
 
 Good communication and negotiation skills.

Willingness to travel for client visits.

Strong interpersonal and customer relationship skills.

Target-oriented and self-motivated attitude.

HR Name : Kani
Mob: 9008061516
www.lobb.in


Gummidipoondi

Candidates should onboard new customers(Trucks) by explaining Lobb propositions.
Should have smart phone (with good knowledge of using apps like browsing and uploading documents) & Two-wheeler with driving license.
Help Truckers in the installation of Mobile App & educate them about its usage.
Candidates will be Single Point of Contact for any queries that Vendor Partners may have, and ability to fix the issues in timely manner by coordinating with internal departments.
Collections of Proof of Delivery.

HR-- Nikhil Kumar
Mob: 7204128311
www.lobb.in


Field Support Executive

HR Details: 9008061516
velankanni.manidurai@lobb.in
Make outbound calls to prospective customers to promote products/services.

Understand customer needs and offer appropriate solutions.

Maintain detailed records of calls and customer interactions in the CRM system.

Follow up with potential leads to convert them into customers.

Requirements
 
 Excellent communication and interpersonal skills.

Persuasive and confident in closing sales.

Basic computer skills

Minimum qualification: [12th pass / Graduate]

Competitive salary with performance-based incentives.

Training and development opportunities.

Career growth prospects within the company.


Lobb is India’s leading digital freight brokerage platform committed to reliability, efficiency, growth, and consistency for transporters and truckers. We are not just a platform but a partner in driving revenue growth and operational excellence for transporters and truckers across India. We leverage technology to offer automated load matching, a verified truckers’ network, competitive pricing, and on-time payment settlements.

HINDI OR URDU MIXED HINDI SPEAKING CANDIDATES MANDATORY

Roles & Responsibilities:
Responsible for placement of commercial trucks for goods movement as per company/ client requirements.

Negotiate freight rates with truck owners to achieve cost-effective pricing.

Identify and engage with truck owners, and transporters to ensure timely truck availability.

Strong network of truck owners and transport brokers.

Maintain strong relationships with transporters and ensure smooth operations.

Track truck movement and ensure timely delivery.
Handle day-to-day operational issues related to trucks and drivers.

Strong negotiation and communication skills.

Good knowledge of truck routes, freight charges, and market trends.

Ability to handle pressure and meet placement deadlines.
More info - https://lobb.in/
contact : Pooja
8123074442


Moolakulam Stop‎

Naluthara

Liaising & negotiating with suppliers & transporters for timely placement of trucks at competitive rate 
Matchmaking between demand & supply
Maintain good relationship with existing client 
Cold calling  Bill preparation  Vehicle tracking & monitoring  POD follow-up  Escalation handling  Outstanding follow-up


Logistics Coordinator

HR-- Kani
Mob: 9008061516

Candidates should onboard new customers(Trucks) by explaining Lobb propositions.
Should have smart phone (with good knowledge of using apps like browsing and uploading documents) & Two-wheeler with driving license.
Help Truckers in the installation of Mobile App & educate them about its usage.
Candidates will be Single Point of Contact for any queries that Vendor Partners may have, and ability to fix the issues in timely manner by coordinating with internal departments.
Collections of Proof of Delivery.

HR-- Kani
Mob: 9008061516
www.lobb.in


Duggirala

Mangaldas Nagar

Make outbound calls to prospective customers to promote products/services.

Understand customer needs and offer appropriate solutions.

Maintain detailed records of calls and customer interactions in the CRM system.

Follow up with potential leads to convert them into customers.

Requirements
 
 Excellent communication and interpersonal skills.

Persuasive and confident in closing sales.

Basic computer skills

Minimum qualification: [12th pass / Graduate]

Competitive salary with performance-based incentives.

Training and development opportunities.

Career growth prospects within the company.


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Lobb Transport Jobs - 14 Verified Vacancies

Escalation Lead

Business Development Executive (BDE)

Truck Placement Officer

Truck Placement Officer

Inside Sales Executive

Business Development Executive (BDE)

Business Development Executive (BDE)

Field Support Executive

Inside Sales Executive

Truck Placement Officer

Truck Placement Officer

Logistics Coordinator

Field Support Executive

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