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Technical Support Engineering - IntuneWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world. Within CE&amp;S, the Customer Service &amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service &amp; Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. <h4>Responsibilities</h4>• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. <h4>Qualifications</h4>Required Qualifications:- Knowledge of Microsoft Intune, Azure Active Directory, and other cloud-based services and platforms. - Ability to troubleshoot and resolve common Intune issues such as enrollment, policy deployment, app management, device compliance, and reporting. - Experience with Windows 10, iOS, Android, and MacOS devices and operating systems, as well as their configuration and management options. - Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. -Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)  - Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces. - Knowledge of System Center Configuration manager or system management - Cloud knowledge - Windows networking - Proficiency in using remote support tools, such as Microsoft Teams, Skype, or Zoom, to assist customers and provide guidance and demonstrations. - Communication and collaboration skills, including the ability to explain technical concepts in simple terms, listen actively, and work effectively with diverse and global teams. Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the <a href="https://careers.microsoft.com/us/en/accommodationrequest" rel="noopener" target="_blank">Accommodation request form</a>. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft Corporation India Pvt Ltd.

Sr. Associate - Storage Technical Support Engineer<h4>Company Description</h4>About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.Sutherland Unlocking digital performance. Delivering measurable results. <h4>Job Description</h4>In this role, you will have to:<ul><li>Support USA healthcare sector for a client publishing syndicated and Ad hoc market research reports </li><li>Work involves survey analysis, PowerPoint report making, survey data analysis &amp; checking, verifying against earlier reports, conduct quality checks </li><li>PowerPoint template creation &amp; data population, adherence to client’s report publishing guidelines &amp; PPT formatting requirements.</li><li>Minute eye for details needed for PPT creation, self-QC and delivery </li><li>Adherence to SLA on quality includes accuracy of data analysis and formatting requirements </li><li>Responsible for the first round of quality control for language, data analysis, PPT template creation &amp; data population </li><li>Learn and work on survey administration tools like Decipher for survey testing and survey programming  </li><li>Good English comm skills, able to communicate one’s opinions and discuss with team, should be a collaborator, self-starter, upskill MS Office skills </li><li>Shift timing: 12pm to 9pm, Monday to Friday (ensure partial overlap with US timings)  </li></ul><h4>Qualifications</h4>Our most successful candidates will have:<ul><li>Bachelor/Master/MTech of Pharmacy/Biosciences (Biochemistry, Chemistry, Biotechnology, Microbiology, Biology).</li><li>HSC + Bachelor, without any ATKT, without any gaps in education </li><li>Proficient in MS Office applications </li><li>Prior work-ex needs to have experience certificate without which it will not be considered for evaluating relevance to the role / tenure of work-ex (gaps in work-ex will need to be justified) </li></ul><h4>Additional Information</h4>All your information will be kept confidential according to EEO guidelines.<h4>Experience Level</h4>Mid Level

Sutherland Global Services Private Limited

Service Desk Engineer-Service Support<h4>Company Description</h4>About Sopra Steria Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it.<h4>Job Description</h4>Position: Service Desk Engineer-Service Support Total Experience 01-02 years Shift: 24*7 environment Location: NoidaRole RequirementProvide support on the first line of the Global Shared Service Desk &amp; Monitoring to multiple external customers, assisting users with hardware, application, and software problems via phone, Self Services, email, and chat. within the time specified by the agreed service levels.  Mandatory Skills: <ol><li>Working knowledge of Operating Systems (Windows 10 &amp; Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications, etc.</li><li>Excellent communication skills (written &amp; verbal)</li><li>Knowledge of the ITIL framework and practices.</li><li>Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to the appropriate technical teams.</li><li>Categorize and record reported queries and provide solutions.</li><li>Monitor issues from the start till resolution.</li><li>Escalate, if needed, unresolved problems to a higher level of support</li><li>Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement.</li><li>Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.</li></ol>Roles and Responsibilities:<ol><li>handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with. </li><li>Log details of all incidents: alerts/events and problems utilizing standard reporting methods. </li><li>Provide first-line fixes, utilize relevant procedures, or escalate problems. </li><li>Use the supplied checklists and ensure that the problems highlighted are followed up on. </li><li>Maintain procedures that are compliant with ITIL, the company’s quality management system. </li><li>Knowledge of computers, IT infrastructure, Printers, MS Office products, networks, servers, etc., and their components. </li><li>Escalate tickets to L2 and L3 as appropriate and follow up for the resolution. </li><li>Experience in handling international (European &amp; US, and Asia Pacific Geographics) clients. </li><li>Tracking and documenting any changes made to the KB article and creating of KB article. </li><li>Handling checks and reports that should be sent to clients. </li><li>Ability to work a flexible schedule outside of typical business hours. </li><li>Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents </li><li>Ensure that the incident management documentation process is being performed at a high level of quality. </li><li>Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow </li><li>Responsible for identifying potential problems and trends of repetitive Incidents.</li></ol><h4>Qualifications</h4>Any Stream Graduate<h4>Additional Information</h4>At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.All of our positions are open to people with disabilities.<h4>Experience Level</h4>Entry Level

Sopra Steria India Limited

Technical Support Engineer - 10834Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.  Learn more on <a href="https://insde.co/uzoy">Life at Coupa</a> blog and hear from our employees about their experiences working at Coupa.  The Impact of Technical Support Engineer to Coupa:  As a Technical Support Engineer, you play a critical role in delivering a world-class support experience to enterprise customers leveraging Coupa’s industry-leading procurement and spend management platform. You’ll be part of a dynamic global team focused on resolving issues, sharing knowledge, and driving customer success. In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices. Your primary focus will be direct customer support, case handling and issue resolution. You will be customer facing and work closely with technical and non-technical stakeholders to troubleshoot and resolve second-line support requests in a timely and effective manner. <h4>What You'll Do: </h4><ul><li>Provide second-level techno-functional support across Coupa’s suite of products, including core procurement applications and acquired solutions aligned to your product vertical.</li><li>Develop a strong understanding of your assigned customers’ business use cases and help them maximize the value of the Coupa platform.</li><li>Handle escalations and provide regular updates to internal and external stakeholders in alignment with Service Level Agreements (SLAs).</li><li>Identify recurring issues and contribute to root cause analysis and continuous improvement efforts.</li><li>Diagnose and troubleshoot a variety of issues ranging from integration challenges, workflow errors, user configuration problems, to API-related incidents.</li><li>Collaborate cross-functionally with Product, Engineering, Cloud Operations, and Customer Success teams to ensure high-impact issues are resolved thoroughly and promptly.</li><li>Contribute to the knowledge base by creating high-quality articles, FAQs, and documentation to help scale support and reduce case volume.</li><li>Stay up-to-date with the latest Coupa releases and complete all mandatory CoupaU certifications and training programs.</li><li>Occasionally assist with onboarding support or training sessions for key customers during rollouts or expansions.</li> </ul><h4>What You Will Bring to Coupa: </h4><ul><li>3+ years of experience in enterprise-level technical support, ideally in a SaaS or procurement software environment.</li><li>Strong customer service mindset with the ability to communicate clearly and empathetically.</li><li>Strong knowledge of Linux/Unix-based systems, basic networking concepts, and application architecture (e.g., web servers, middleware, databases).</li><li>Ability to analyze and troubleshoot using tools such as:</li><li>-SQL (for reading data/logs),</li><li>-XML/HTML (for integrations and config files),</li><li>-REST APIs (for basic data validation or testing integrations).</li><li>Familiarity with procurement or financial processes (e.g., PO lifecycle, invoicing, 3-way match) is a plus.</li><li>Excellent documentation skills and experience using ticketing systems like Zendesk, ServiceNow, or Salesforce Service Cloud.</li><li>Comfortable working in a 24x5 support model, with occasional on-call rotations for weekends or holidays.</li></ul>Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.  Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read <a href="https://www.coupa.com/privacy-policy">Coupa’s Privacy Policy</a> and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.<h4>Experience Level</h4>Mid Level

Coupa Software Inc

Technical / Developer SupportWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world. Within CE&amp;S, the Customer Service &amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service &amp; Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. <h4>Responsibilities</h4>• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. <h4>Qualifications</h4>Required Qualifications: • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats—shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. Technical skills and hands on experience in development or related. Technical requirements: • Proficiency writing and/or debugging applications in a programming language like C#, C++, JavaScript, Java, or similar. • Proficiency writing and/or debugging applications which make use of REST APIs, and/or the Microsoft Graph. • Proficiency with network debugging or tracing using tools like WireShark. Preferred Qualifications: CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience Ability to effectively communicate with customer managers and executives on technical and business issues. Organization, time management, project management, and negotiation skills. 3+ years of experience providing support for enterprise level premier customers. • Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.). • 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance). • Cross-platform experience on Windows, Linux, Mac, or mobile. • Service Fabric or Cloud Service experience.  Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.  Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the <a href="https://careers.microsoft.com/us/en/accommodationrequest" rel="noopener" target="_blank">Accommodation request form</a>. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

FSTD Technical Support EngineerJob Description:FSTD Technical Support Engineer<h4>Accountabilities</h4>Accountable for the technical task coordination within the respective shift team and ensure the smooth handover between different shiftsIs accountable for supporting the FSTD technical aspects during audits and surveillance checks . Is accountable and flexible for providing technical troubleshooting guidance depending on the severity of the issues irrespective of the roster cycle.Is proactive in proposing corrective maintenance solutions as and when requiredParticipates in the technical support and follow-up of the training sessions and provides efficient reports to other teams and managers.Ensures the training center operation continuity outside normal working hours whenever the Team Leader/Engineer is absent.Collaborative and good stakeholder management skills are expected due to regular exchanges with Toulouse central support team; OEM support and Quality team <h4>Main activities</h4>The job holder is in constant relation (24 / 7) with instructors and trainee customers as the front line support regarding Training Devices operations. Customer’s satisfaction is his/her priority. He/she is accountable toward the hierarchy, for all his/her team decisions: technical, operational and relational. <h4>TRAINING DEVICES MAINTENANCE AND OPERATION TASKS</h4><ul><li>Ensure and be well aware of simulators and trainers daily operations (version change, pre-flights, instructors call). </li><li>Plans, coordinates and ensures within his/her shift team preventive maintenance tasks and modifications defined.</li><li>Ensures curative tasks in a timely manner and with high level of quality. </li><li>Ensures the simulator software update package installation. </li><li>Analyses and reviews recurrent qualification Tests Guide to prepare yearly Training Devices approvals by Authorities. </li><li>Ensures and performs internal repair using bench’s tests in laboratory to minimize external repair expenses. </li><li>Analyses and solves all the problems raised by customers and instructors. </li><li>On instructor request, demonstrates functionality of the instructor panel. (Dry lease customers). </li></ul><h4>TROUBLESHOOTING AND DISCREPANCY REMARKS INTERVENTIONS</h4><ul><li>Performs on the spot troubleshooting interventions. </li><li>Monitors the discrepancies remarks linked to hardware failures in the shift team.</li><li>Ensures that analyses, answers, solving or reports on all the discrepancies remarks raised on Training Devices are performed. </li></ul><h4>TRAINING DEVICES SUPERVISION</h4><ul><li>Ensures the necessary corrective actions following problems recorded during Preventive and corrective maintenance, DRs and recurrent qualification tests. </li><li>Manages the training device parts and spare parts. </li><li>Ensures compliance with the Compliance Monitoring System at all times</li><li>Participate in the recurrent qualification </li></ul><h4>TRAINING DEVICES IMPROVEMENT AND UPDATES</h4><ul><li>Performs and follows-up projects linked to the reliability improvement or obsolescence problem. </li><li>Performs Aircraft Database updates and specifics demands </li></ul> <h4>SAFETY INITIATIVES: </h4><ul><li>Analyses reported in service events to identify any safety or environment issue.</li><li>Report any (potential) safety issue or (potential) safety event that is detected in the frame of the day to day activity</li><li>Report any (potential) environment issue or (potential) environment event that is detected in the frame of the day to day activity.</li><li>Can contribute, on request of their safety representatives, in any safety enhancement initiative as part of Safety management activity (PSP, SMS), eg, contribute in the analysis and follow up of in-service events, contribute in the identification and analysis of hazards and risk assessment in their own domain of activity. </li></ul><h4>Outputs</h4>In an optimizing training devices schedule context, with the respective team, he/she will deliver the training devices on time and fully functional to the customers. The result of the job is linked to the customer satisfaction index and reliability of the devices. Provide an efficient report of his activity to the other team, to the technical manager, to the support team and to management. <h4>Job requirement</h4><ul><li>Higher Educational Qualification in Electronic or Aeronautical Engineering discipline or AME course</li><li>Minimum 7 years of continued and recent experience of FSTD maintenance operations and support</li><li>Strong experience with respect to the Authority FSTD Certification and Compliance Audits</li><li>Experience in installation/relocation/ major part change activities</li><li>Strong hands on experience on hardware repair wrt simulator, APTs.</li><li>Experience in working on TRU FFS is a plus or experience with any simulator OEM is preferred</li><li>Excellent command of IT and keeps abreast of technological advancements</li><li>Stakeholder management skills</li><li>Team fit and effective communication</li><li>Customer oriented focus</li><li>Should be able to work in 24/7 shift roster</li></ul> Those candidates with relevant experience ranges between (7-9) years are suitable for this requirement. The (designation / title) of this position would vary with respect to the relevant experience of the candidates.  Job Disclaimer &amp; Notifications: We bring to the notice of all concerned that Airbus India Pvt. Ltd (hereinafter referred to as "AIPL") follows a fair and merit-based employee selection and recruitment practice. Airbus India does not: ● Send job offers from free email services including but not limited to Gmail, Rediffmail, Yahoo mail, Hotmail and others ● Authorize anyone to either collect money or arrive at any monetary arrangement in return for a job at AIPL ● Charge / accept any form of consideration or security deposit from job seekers and applicants during any stage of the selection and/ or recruitment process ● Request for your credit card number or bank account number It has come to our attention that fake job offers under the aegis of Airbus India or Airbus India Pvt. Ltd. have been circulated by unauthorized personnel. On receipt of an interview call for any job at AIPL, the candidate may take some measures such as visiting the official website or career site of Airbus to get the contact details to enquire with the Human Resources department of Airbus India regarding such jobs and/or the interview details and any other relevant information For further information on Airbus India Careers, please click here. Please check <a href="http://www.airbus.com/" rel="noopener noreferrer" target="_blank">www.airbus.com</a> to get the contact details and enquire with the company to confirm if any information that you have received is genuine; do not respond to any fraudulent communication. AIPL will not be responsible to anyone acting on an employment offer not directly made by Airbus India Pvt Ltd. anyone making an employment offer in return for money or other type of gain is not authorized by AIPL and is not offering an approved job. AIPL reserves the right to take legal action, including criminal action, against such individuals/entities **Airbus is proud to be an equal opportunity employer and is committed to creating an inclusive and diverse work environment. AIPL selects job applicants (internal and external) on the basis of suitability for the job, and irrespective of gender, marital status, age, sexual orientation, gender identity or expression, nationality, religion, ethnicity or differently abled/ (dis)ability. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company:Airbus India Private LimitedEmployment Type:Permanent-------Experience Level:ProfessionalJob Family:Training support &amp; services &lt;JF-CS-TS&gt;By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to <a href="mailto:emsom@airbus.com" rel="noopener noreferrer" target="_blank">emsom@airbus.com</a>.At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.<h4>Experience Level</h4>Senior Level

Airbus Group India Pvt Ltd

Technical Solutions Engineer, Scaled Solutions<h4>Minimum qualifications:</h4><ul><li>Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience</li><li>5 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).</li><li>Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.</li><li>Experience with technical projects including design, development, maintenance, and driving long term improvements.</li></ul> <h4>Preferred qualifications:</h4><ul><li>Experience working with AI/ML data center hardware platforms and related technologies. </li><li>Experience interacting with customers or users and working closely with technical stakeholders or partners.</li><li>Experience developing backend applications or shell scripts.</li></ul><h4>About the job</h4>The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.<h4>Responsibilities</h4><ul><li>Resolve stakeholder issues and blocked data center actions through effective diagnosis and troubleshooting.</li><li>Develop, iterate on, and improve internal tools, software, or automations that assist with speedy troubleshooting and issue management.</li><li>Work closely with cross-functional stakeholders and partner teams across Google Server Operations and Engineering to work on the issues and underlying root causes which drives negative business outcomes.</li><li>Work a rotating weekend on call shift to support key Machine Learning (ML) deployments.</li></ul><h4>Experience Level</h4>Senior Level

Google India Pvt Ltd

Senior Technical Support Engineer, SASE - NAM<h4>Company Description</h4>Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.<h4>Job Description</h4>Your CareerYou will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).Your Impact<ul><li>Provide Technical Support to customers and partners</li><li>Provide configurations, troubleshooting and best practices to customers</li><li>Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner</li><li>Provide fault isolation and root cause analysis for technical issues</li><li>Publish Technical Support Bulletins and other technical documentation in the Knowledge Base</li><li>Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc</li><li>Travel to customer sites in the event of a critical situation to expedite resolution as required</li><li>Provide on-call support 24×7 on an as-needed basis</li></ul><h4>Qualifications</h4>Your Experience <ul><li>Previous experience in a Technical Support environment is required</li><li>Excellent written and verbal communication skills - Fluent in Japanese and Business level in English</li><li>Expertise with Network Protocols and Technologies, such as TCP/IP, DNS, IP routing, HTTP/HTTPS, Remote Access VPN solutions, IPSEC, PKI &amp; SSL, Authentication Protocols (LDAP, RADIUS, etc.)</li><li>Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required</li><li>Ability to work well in a diverse team environment</li><li>Attention to details, fast learner and excellent communication skills - Be able to communicate technical information in a simplified, easy to understand manner</li><li>Demonstrate ability to work in a cross functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering</li></ul>Preferred<ul><li>Experience working with Firewall Central Management Systems</li><li>Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)</li><li>Virtualization experience (AWS, Azure, VMWare, OpenStack)</li><li>Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)</li><li>Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus</li></ul><h4>Additional Information</h4>The TeamOur technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.We are a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we are good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  <a href="mailto:accommodations@paloaltonetworks.com">accommodations@paloaltonetworks.com</a>.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.<h4>Experience Level</h4>Senior Level

Palo Alto Networks

Technical Support EngineeringWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world. Within CE&amp;S, the Customer Service &amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service &amp; Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.  This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. <h4>Responsibilities</h4>• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. <h4>Qualifications</h4>Required Qualifications: • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking.  5+ years technical support, technical consulting experience, or information technology experience OR Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience Windows System Administration, Configuration, including a good basic understanding of: • Windows Networking • Event Logs and Auditing • Microsoft DNS, DHCP, SMB, Direct Access, TCPIP, Network Policy server, and Wireless Technologies. • Server-side Administration and Troubleshooting. • Performance, Resource Monitor • Active Directory • Understanding of Network Monitor tool • Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills. Experience in one or more of these areas desirable Automated installation of Windows User Profile management Windows Update management Kerberos and delegation Bitlocker administration Windows Shell configuration and management Windows Activation, Licensing Remote Desktop Services configuration and management Clustering Printing configuration and management Resilient Storage technology (clustering, storage spaces) Server management tools Hyper-V management and VM deployment Application installation and management Windows backup and VSS PowerShell scripting Active Directory topology and management Network Tracing and analysis Public Key Infrastructure (PKI) deployment, management Remote File Systems Group Policy management DNS deployment, management Troubleshooting hangs and crashes in Windows Network Virtualisation (Hyper-V, SDN) Troubleshooting performance issues using PerfMon and other tools Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.  Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the <a href="https://careers.microsoft.com/us/en/accommodationrequest" rel="noopener" target="_blank">Accommodation request form</a>. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.<h4>Experience Level</h4>Entry Level

Technical Support EngineeringWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world. Within CE&amp;S, the Customer Service &amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service &amp; Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. <h4>Responsibilities</h4>• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. <h4>Qualifications</h4>Required Qualifications: • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification: English Language: fluent in reading, writing and speaking. Azure Identity – Skill Requirements • Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models • Experience with authentication and authorization concepts, including: o Single Sign-On (SSO), Seamless SSO o Multi-Factor Authentication (MFA) / Password less authentication o Conditional Access Policies• Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues • Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&amp;WAP, Device Registration, B2B, B2C, PTA, PHS • Application integration with Azure AD • Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect) • Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios. • Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus • Knowledge of PKI and Authentication protocols • Comfortable with PowerShell scripting and commands. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the <a href="https://careers.microsoft.com/us/en/accommodationrequest" rel="noopener" target="_blank">Accommodation request form</a>. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Sr. Technical Support Engineer, Firewall - NAM Shift<h4>Company Description</h4>Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.<h4>Job Description</h4>Your CareerYou will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).Your Impact<ul><li>Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e–mail, and web</li><li>Remote support, deployment and knowledge transfer</li><li>Handle support cases to ensure issues are recorded, tracked, resolved, and follow–ups finished in a timely manner</li><li>Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues</li><li>Work to reproduce customer issues and qualify critical issues</li><li>Publish Technical Support Bulletins and other user documentation in the Knowledge Base</li><li>Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing</li><li>Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.</li><li>Travel may be required to customer sites in the event of a critical situation to expedite resolution</li><li>Work shoulder to shoulder with the Sales and Sales Engineering Teams</li></ul><h4>Qualifications</h4>Your Experience <ul><li>BS/MS or equivalent experience or equivalent military experience required</li><li>5+ years of deep technical knowledge and technical support with a strong customer focus or related experience</li><li>Advanced certifications such as CCIE/JNCIE/ CISSP– an advantage</li><li>Excellent written and spoken communication skills, strength with establishing relationships</li><li>Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required</li><li>Excellent interpersonal skills and the ability to work well independently and in a team</li><li>Self–disciplined, self–managed, self–motivated and strong sense of ownership, urgency, and drive</li><li>Passionate to learn, understand, and dissect new technology stack quickly on own</li><li>Strong project management, time management, and organizational skills</li><li>Strong analytical skills for interpreting business requirements and translating them into technical specifications</li><li>Profound knowledge in networking protocols such as – TCP/IP, BGP4 (multi–homing), OSPF (multi–area), ISIS, Multicast, VOIP</li><li>Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation</li><li>Experience with security (IPSEC, SSL–VPN, NAT, GRE)</li><li>Prior experience in similar vendor Technical Support Centers</li><li>Experience with Authentication Protocols a plus (Radius / TACACS)</li><li>Strong history of deploying, maintaining, and troubleshooting multi–vendor (Cisco, Checkpoint,  Juniper, Fortinet) firewall environments – PANW firewalls and VM–Series – A plus</li><li>Excellent problem solving, critical thinking, communication, and teamwork skills</li><li>Ability to clearly articulate technical issues to both technical and non–technical audiences, and explain their impact on business</li></ul><h4>Additional Information</h4>The TeamOur technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it just evolves. Our technical team provides the behind-the-scenes support to meet our customer's needs. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  <a href="mailto:accommodations@paloaltonetworks.com">accommodations@paloaltonetworks.com</a>.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.<h4>Experience Level</h4>Senior Level

Technical Support Engineering IC3With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world. Within CE&amp;S, the Customer Service &amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service &amp; Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is Microsoft onsite only. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. <h4>Responsibilities</h4>• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. <h4>Qualifications</h4>Required Qualifications: • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. • Excellent understanding of Databases and deployments • Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language • Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions • Excellent Communication Skills - verbal, listening, and written (including technical writing). • Passion for technology, lifelong learning and professional development. Experience in one or more of these areas desirable • Experience supporting Azure or other cloud-based solutions • Microsoft certifications in data platform or Azure technologies • Experience troubleshooting distributed solutions • Basic Networking, Storage and Platform troubleshooting skills    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the <a href="https://careers.microsoft.com/us/en/accommodationrequest" rel="noopener" target="_blank">Accommodation request form</a>. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Technical Support Engineer IIAbout ZscalerServing thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. Avalor curates and contextualizes data from hundreds of security and business tools to help companies understand and address their riskiest problems. Our robust data platform and strong security modules provide immediate and secure benefits to our customers. If you're passionate about data and helping companies improve their security posture, we'd love to have you join Avalor as we make the world a more secure place.We're looking for an experienced Technical Support Engineer II to join our Avalor team. Reporting to the Team Lead, Technical Support, you’ll be responsible for:<ul><li>Collaborating with Engineering and Product teams to address complex technical issues</li><li>Creating technical articles or knowledge-based entries, including troubleshooting steps and best practices</li><li>Documenting and tracking customer interactions, issues, and resolutions</li><li>Supporting the technical aspects of the onboarding process for new customers</li><li>Diagnosing and resolving customer issues within SLA timelines</li></ul>What We’re Looking for (Minimum Qualifications)<ul><li>Bachelor’s degree in information technology/ industrial engineering/ computer science or other relevant field – Advantage</li><li>2+ years of practical experience in customer support or a related field in data analytics a big advantage</li><li>Programming experience in Python and proficiency in advanced SQL</li><li>Strong analytical and troubleshooting skills complemented by a creative approach to problem-solving</li><li>Self-learner with a can-do attitude, independent, and collaborative team player with a strong customer service orientation</li></ul>What Will Make You Stand Out (Preferred Qualifications)<ul><li>Familiarity with cybersecurity products (e.g., SIEM, vulnerability assessment tools) advantage</li><li>Experience in data modeling methodologies - preferred</li></ul>#LI-Hybrid#LI-RGAt Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:<ul><li>Various health plans</li><li>Time off plans for vacation and sick time</li><li>Parental leave options</li><li>Retirement options</li><li>Education reimbursement</li><li>In-office perks, and more!</li></ul>Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits <a href="https://www.zscaler.com/careers">here</a>.By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf">Know Your Rights: Workplace Discrimination is Illegal </a>link.Pay TransparencyZscaler complies with all applicable federal, state, and local pay transparency rules.Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.<h4>Experience Level</h4>Mid Level

Zscaler Softech

Support Engineer (SQL, )<h4>Job Description</h4>Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow.As a Technical Support Engineer , you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Israel, Toronto and Chennai.Job Description<ul><li>Full Time Hybrid, twice a week at the office</li><li>Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs</li><li>Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues</li><li>Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc</li><li>Monitoring &amp; validating data automated processes</li><li>Document knowledge and help educate colleagues and teammates on technical cases</li><li>Keep current with product knowledge and latest features and functionality</li></ul><h4>Qualifications</h4><ul><li>Experience providing technical support or being part of implementation team</li><li>Good level of written and spoken English – must have!</li><li>Great written and verbal client communication skills</li><li>Strong troubleshooting and problem-solving skills while being highly detail oriented</li><li>Strong customer service orientation</li><li>Strong SQL background- must have!</li><li>Willingness to work outside of business hours from time to time</li><li>Willingness to work Shifts if nessesary</li><li>Team spirit, self-motivation and a positive attitude</li><li>Bachelor's degree in information systems, computer science, industrial engineering or equivalent</li><li>The ability to work with multiple interfaces and tasks in a dynamic environment</li></ul>Nice to have:<ul><li>Knowledge in Linux systems, utilities, and scripting</li><li>Experience with supporting an analytic product in a SAAS environment</li><li>Development skills</li><li>Knowledge of ETL processes</li><li>Business orientation specifically in Retailer domain</li></ul><h4>Additional Information</h4>Our Benefits<ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul>About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: <a href="https://www.linkedin.com/company/nielseniq/mycompany/">LinkedIn</a> | <a href="https://www.instagram.com/nielseniq/">Instagram</a> | <a href="https://twitter.com/nielseniq">Twitter</a> | <a href="https://www.facebook.com/NielsenIQ.global/">Facebook</a>Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&amp;data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&amp;reserved=0">https://nielseniq.com/global/en/news-center/diversity-inclusion</a>

NielsenIQ

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