Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall XOOM Energy customer’s experience.  Participates in design of call monitoring formats and quality standards.  Performs call monitoring and provides trend data to site management team.  Uses quality monitoring data management system to compile and track performance at team and individual level.  Performs monitors of customer care email responses.  Participates in customer and client listening programs to identify customer needs and expectations.  Provides actionable data to various internal support groups as needed.  Coordinates and facilitates call calibration sessions for call center staff.  Provides feedback to call center team leaders and managers.  Prepares and analyzes internal and external quality reports for management staff review.  Perform other duties as assigned.

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Star Health Allied is aggressively hiring for the job profile of Call Quality Analyst at Ahmedabad in S. G. Highway Circle locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 20,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Ahmedabad to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:30 AM to 06:30 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Ahmedabad at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 31-Aug-2022. For more details, download apna app and find Full Time jobs in Ahmedabad. Through apna, you can find jobs in 74 cities across India. Join NOW!