Customer Relationship Manager

Job Title: Relationship Manager – Collections

Location: Ranganna Military Hotel Building - 1st floor, 61, Krishna Rajendra Rd, opposite Indian oil petroleum, 7th Block, Jayanagar, Bengaluru, Karnataka 560070

Experience Required: 1–3 years (relevant experience in collections preferred)

Job Summary:

We are looking for a motivated and experienced Relationship Manager – Collections to manage customer accounts, ensure timely collections, and maintain positive client relationships. The ideal candidate should have good communication skills, basic knowledge of GST, and proficiency in MS Excel.

Key Responsibilities:

• Handle end-to-end collections process for assigned accounts
• Follow up with customers for outstanding payments via calls, emails, and visits (if required)
• Maintain strong relationships with clients to ensure smooth collections
• Track and update payment status and collection reports
• Resolve customer queries related to invoices and payments
• Ensure compliance with company policies and legal guidelines
• Prepare reports and MIS using MS Excel

Requirements:

• Prior experience in collections or accounts receivable
• Basic understanding of GST (Goods and Services Tax)
• Working knowledge of MS Excel (data entry, basic formulas, reporting)
• Basic English communication skills (spoken and written)
• Good negotiation and interpersonal skills
• Ability to work independently and meet targets

Preferred Skills:

• Strong follow-up and convincing ability
• Attention to detail and problem-solving mindset