Document Verification Executive (Office)

Job Summary: The Tele-Verification The executive is responsible for conducting remote verification of loan applications. Your primary objective is to confirm the authenticity of customer information, verify employment/residency details, and cross-check provided references via telephone. You ensure that all data matches the documentation submitted, maintaining high quality standards and adhering to the company’s credit policies.

• Key Responsibilities
• Outbound Verification: Make scheduled calls to customers, employers, references, and landlords to confirm the details provided in the loan application.
• Data Cross-Verification: Compare telephonic feedback against the data entered in the Loan Origination System (LOS) to identify discrepancies.
• KYC & Document Validation: Cross-verify KYC details with the customer to ensure identity alignment.
• Flagging Discrepancies: Report "red flags" or suspicious interactions to the Credit/Risk Manager immediately for further investigation.
• Documentation: Accurately update verification logs and remarks in the CRM/LOS after every call.
• Maintaining TAT: Ensure all assigned cases are verified within the specified Turnaround Time (TAT) to prevent delays in loan disbursement.

Customer Interaction: Maintain professional etiquette while handling potentially sensitive inquiries, ensuring a positive customer experience during the verification process.

• Required Skills & Qualifications
• Communication: Excellent verbal communication skills in the local language (and English/Hindi as required). Ability to ask probing questions to extract accurate information.
• Analytical Thinking: Ability to detect inconsistencies in responses or hesitant behavior during calls.
• Technical Literacy: Proficient in using CRM software, MS Excel, and web-based applications.
• Soft Skills:
• Patience & Persistency: Ability to handle multiple calls and follow up on unreachable contacts.
• Integrity: Maintaining strict confidentiality of applicant data and following data privacy laws.
• Experience: Prior experience in a call center, BPO, or customer service role (specifically in banking or finance) is a major advantage.
• Key Performance Indicators (KPIs)
• Verification Quality: Accuracy of the information gathered vs. documentation.
• Turnaround Time (TAT): Average time taken to close a verification case.
• Hit Rate: The number of successful contacts made vs. total assigned leads.
• Discrepancy Reporting: Accuracy and speed in identifying and flagging fraudulent applications.
• Tele-Verification: Is fast, cost-effective, and covers a wider geography. It is the primary filter.

Contact Person: Hasrat Nikhila

Contact number: 9513443405 (WhatsApp me)