Senior Accounts Payable Analyst - Customer Support Desk

Accounts Payable Accountant 1-Fin

Senior Analyst, Customer Support Desk (APAC/EMEA)

•            Qualification – Graduate Degree (preferably in Finance / Commerce)

•            Experience – Min 3+ Years of experience accounts payable domain.

•            Process Knowledge - Good working knowledge in Procure to pay process

•            Soft Skills - Good communication skills in verbal and written communication is a must.

•            Good Analytical Skills

•            Superior customer focus and listening skills are pre-requisites for this position

Purpose of Role: To manage operational deliverables and quality ticket handling for CSD (Customer Support Desk) with an objective to resolve escalations and provide guidance on end-to-end resolution for queries received through OSvC and over phone related to AP and TP. Align and contribute to overall team goals with regards to process and quality improvement initiatives. 

Key Strengths:

• Must be a self-starter and able to work independently.  Should have high energy and be proactive in identifying issues, finding root cause, and implementing a solution.  Should be a team player and work with different process managers to ensure that CSD is well informed about process changes and opportunities for improvement.  The candidate needs to be proactive and willing to bring in new ideas to enhance process efficiency. 
• Soft Skills - Excellent verbal and written communication skills, ability to listen and understand the needs of the customer are essential qualities for this position. Additionally, the candidate should be able to handle escalations and resolve conflicts in a professional and productive manner.

• Training skills - Should be able to stay current with process changes and provide training to the team members. 

• Proficiency in Excel, Word, and Power point

Eligibility:  Those who are presently in the role of IC0 for a minimum period of 2 years in any one of the S2S processes are eligible to apply. 

Note – All interested candidates are expected to apply via the mentioned IRCs.