Customer Service Associate - Order Entry and Customer Support

Customer Service Associate

Job Title:

Customer Service Associate

Summary:

Acting as single point of contact to Internal Europe Customer Service Agents (Italy Located) for order entry management.
The resource would be full part of the order entry team and would be independently handling all Order Entry requirements whose key responsibilities includes:
- Sales Order creation in SAP/ Capturing all exceptions
- Accountable for document management
- Enters and checks data for completeness (SAP processing)
- Identifies and solve incomplete information at Order Entry ( customer Master Data cleansing Action plan)
-Frequent interaction with Europe Customer Service Hub (located in Italy): through telephonic and email communication
-Good knowledge of manufacturing Processes / Chemical industry : Procurement of raw materials, Logistics, Supply Chain Management …
- Proactive planning and completion of task assigned within great quality
- Strong Analytical and Problem solving skills.
- Implements changes and updates to Order to Cash process as directed.

Responsibilities Include:

Order Entry - 2 Business Units + Business Segments and / or Countries designated- Regional Scope (Europe)

Efficiently process Order Entry creation (SAP VA01).– all order types & customers : Standard orders; Sample Orders; EDI; Export; Consignment…full data completeness as a focus

• Keep Customer Service colleagues – Europe Hub Italy informed proactively in case of problems which would prevent execution / Momentive ability to Serve. 
• Act as a single point of contact for all internal inquiries related to order entry
• Analyze data from SAP; identify open issues and take action : customer master data / material master data .
• Receives, validates, enters, handles customers Purchase Orders – Through generic e-mails addresses and ensure proper order entry is managed based on the defined SLA

Qualifications:

The following are required for the role

• Bachelor Degree/Diploma/ with 2 – 4 years of Customer Service Experience.
• SAP SD Module hands on working experience.
• Flexibility to any shift
• Strong E-mail and internal call handling etiquettes
• Strong Oral and written Communication skills
• Manufacturing industry exposure/experience
• Clerical and administrative skills, including data entry, advanced filing and document management
• Proficient with standard word processing, spreadsheet, and presentation software packages
• Understanding of order processes, systems configurations and documentation requirements
• Mastery in English ( any Second European language is a +)
• Ability to effectively communicate issues and request resolution from more senior staff.
• Ability to handle multiple requests and demands on time, prioritize work load depending on needs of customer and business for on-time completion of each request
• Attentive to details;
• Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.

What We Offer:

At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution

About Us:

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more. 

  

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.  

 

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.   

 

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

Experience Level

Mid Level