IT Business Process Manager

IT Business Services Consultant - Business Process Manager

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

 

WHAT YOU BUILD

• Design, implement, optimize, and govern ITIL‑based service management processes.
• Define, document, and roll out standardized ITIL processes (Incident Management, Problem Management, Service Request Management)
• Ensure processes are scalable, efficient and aligned with business and customer needs
• Identify inefficiencies and drive continuous improvement using KPIs and data insights.
• Act as the primary point of contact for process‑related topics
• Partner with delivery teams and stakeholders as a trusted business partner
• Drive end‑to‑end process assessments and optimization initiatives
• Collaborate with cross‑functional and multinational stakeholders

 

WHAT YOU BRING

 

• Bachelor's degree in IT, Engineering, Computer Science or a related field.
• 6-9 years of experience in process‑focused roles within IT operations or service management.
• Strong expertise in process optimization, customer communication, and presentations.
• ITIL foundation certification is required/highly beneficial
• Advanced knowledge of ITIL and ITSM processes (Incident, Problem, Service Request Management).
• Hands‑on experience with ITSM tools such as ServiceNow
• Excellent analytical, problem‑solving, and stakeholder management skills
• Fluent in written and spoken English.

 

Preferred Skills

 

• Knowledge of Agile, Lean, or Six Sigma methodologies
• Experience working in multinational and multicultural environments

 

WHERE YOU BELONG

 

Global Cloud Operations (GCO) plays a critical role in enabling SAP on‑premise customers to successfully transition to the SAP Cloud. Within GCO, SAP Enterprise Cloud Services (ECS) Delivery is responsible for delivering reliable, real‑time cloud platforms, infrastructure, and managed services, ensuring fast time‑to‑value while minimizing cost and risk for our customers.

We are looking for a Business Process Manager (f/m/d) to join the ECS Delivery Process Excellence and Content Services team. In this role, you are responsible for governing, designing, and continuously improving IT Service Management (ITSM) processes aligned with the ITIL framework.

 

#ITT2

 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

 

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436199  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

Experience Level

Senior Level