Lead Specialist - Vendor Support

Lead Specialist Vendor Support Service Center-3

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.
Overview about TII

At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard® Guest Services to the Business Partner Service Center, we pride ourselves on infusing every interaction with that signature Target service that guests, business partners and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.

Job Overview: As a Lead Specialist in the Business Partner Service Center team, you will play a critical role in delivering exceptional service to our vendor partners. In this role, you will be responsible for investigating and resolving complex vendor concerns, driving root cause analysis, and ensuring seamless resolution across cross-functional teams. Leveraging your deep understanding of business processes, policies, and systems, you will collaborate closely with internal stakeholders to remove barriers and improve overall service efficiency.

Key Responsibilities:

• Vendor Inquiries: Respond to vendor inquiries in a timely and accurate manner, ensuring the information provided is clear and solutions are actionable.
• Research & Resolution: Leverage your understanding of the process and available tools to thoroughly research inquiries and communicate resolutions effectively. Use the tools at your disposal to troubleshoot and resolve vendor issues.
• Collaboration: Redirect inquiries to the appropriate internal teams, ensuring that the right team handles the inquiry based on their roles and responsibilities. Maintain a high-level understanding of the responsibilities of other teams to effectively collaborate and escalate when necessary.
• Vendor Experience: Maintain a high level of professionalism, work with urgency, and demonstrate empathy to create a positive vendor experience. Ensure the vendor feels heard and supported while resolving their concerns in an efficient and courteous manner.
• Problem-Solving: Work with a sense of urgency while maintaining empathy and professionalism to ensure vendor issues are resolved quickly and effectively.
• Adaptability: Stay agile and adaptable to changing business needs, learning new technologies and solving problems using all available resources.
• Performance Standards: Meet service level standards for quality, performance, and overall vendor satisfaction. Contribute to continuous improvement initiatives to enhance the overall vendor experience.

Key Skills and Qualifications:

• Bachelor’s Degree from an Accredited University.
• Basic understanding of the Accounts Payable process and related tools.
• Excellent research, problem-solving, and analytical skills.
• Ability to communicate effectively with both internal teams and external vendors.
• Proven ability to work under pressure and handle multiple tasks in a fast-paced environment.
• Ability to learn and adapt quickly in a dynamic work environment.
• Experience in vendor management or a customer service environment is a plus.
• Proficiency in Microsoft excel and PowerPoint
• ·Shift Offerings: Openness to work in rotational shifts across 24/7, preferably working in US time zones

Experience Level

Senior Level