Associate Call Center Support Representative

Assoc Call Center Support Rep

Position Summary

Customer Service Representatives (CSRs) at CDK Global are responsible for delivering exceptional customer experiences while upholding the company’s professional standards at all times. This includes maintaining appropriate hygiene, appearance, attendance, and a positive attitude. Success in this role requires reliability, preparedness, strong communication skills, attention to detail, and a commitment to continuous learning, teamwork, and data accuracy. CSRs proactively identify customer needs, follow established scripts and call/chat guidelines, and consistently meet both qualitative and quantitative performance goals while maintaining the highest levels of integrity and customer rapport.

Responsibilities & Essential Functions

• Report to work on time and be fully prepared before the start of each scheduled shift; work 100% of assigned hours.
• Demonstrate self-motivation, discipline, and focus throughout the entire shift.
• Maintain readiness for work by having all required tools and resources available.
• Adhere to all company policies and procedures outlined in the employee handbook, training materials, and any updates provided by CXC management.
• Use and respect company equipment responsibly at all times.
• Handle calls efficiently by promptly releasing calls when completed and minimizing non-productive time.
• Deliver high-quality customer interactions consistently while representing dealerships in a positive and professional manner.
• Follow all call and compliance guidelines to ensure adherence to FCC regulations and client expectations.
• Provide accurate, relevant, and detailed communication to dealership partners.
• Maintain consistent productivity levels by maximizing every lead and opportunity.
• Accept feedback, coaching, and instruction constructively; apply guidance immediately and seek clarification when needed.
• Communicate positively and professionally with peers, Team Leaders, and management.
• Address concerns or issues calmly and professionally with the appropriate supervisor.
• Offer constructive feedback and suggestions to support continuous improvement at CDK Global.

Should be willing to work from office 5 days/week in 24/7 (Rotational) Shift Timings. This will be an evening/Night shifts.

Education & Experience

• Bachelor of Business Administration (BBA)/ Bachelor of Science(B.Sc.)/Bachelor of Commerce(B.Com) or equivalent.
• 0-2 years of experience with basic computer proficiency, including navigating multiple systems and taking notes while speaking with customers
• Strong verbal and written communication skills
• Outgoing personality with a positive, customer-focused attitude

Ability to work efficiently in a fast-paced environment while handling calls in a friendly and courteous manner.

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.

Experience Level

Mid Level