Sales Executive

Sales & Revenue Generation :

Achieve individual monthly and quarterly sales targets

Convert walk-ins, online leads, references, architects, designers and repeat customers into confirmed orders

Follow up with all leads via calls, WhatsApp, email and showroom visits

Increase average order value through upselling and cross-selling

Generate repeat business and customer referrals

Lead Handling & Customer Engagement:

Handle showroom walk-ins professionally

Handle online, reference and architect/designer enquiries

Understand customer intent, budget, timeline and preferences

Maintain accurate lead records in CRM / tracking sheet

Ensure timely follow-ups and lead conversion

Requirement Understanding & Design Consultation:

Understand architectural lighting requirements for each project

Suggest suitable lighting solutions based on design and functionality

Provide expert consultation on product selection and layout

Presentation & Concept Development:

Prepare mood boards and lighting concepts

Present design options and combinations

Help clients visualize final lighting outcome

Quotation, Negotiation & Deal Closure:

Prepare detailed quotations

Explain product specs, timelines, delivery procedures, installation and warranty

Negotiate pricing and close deals

Ensure advance payment collection

Order Processing & Execution Coordination:

Ensure accurate order booking and documentation

Coordinate with operations, warehouse and logistics teams

Track order execution till final installation

Customer Experience & Relationship Management :

Ensure premium showroom experience

Ensure high client satisfaction

Conduct post-installation follow-ups

Build long-term relationships with customers, architects and designers

Reporting, CRM & Performance Tracking:

Prepare daily enquiry and follow-up reports

Prepare weekly pipeline and sales performance reports

Maintain CRM data accuracy

Track conversion ratio, order value and closure cycle

Showroom Management & Brand Representation

Ensure showroom cleanliness and product display

Maintain lighting displays and demo zones

Represent Changi brand professionally

Learning, Product Knowledge & Market Awareness

Stay updated on lighting trends and new product launches

Understand competitor products and pricing

Continuously improve product and technical knowledge