Head - Operations

Hiring: Operations / Retail Manager – Multi Kiosk (Mall Outlets)

Location: Uttar Pradesh (Multiple Malls)

Experience: 5+ years (Retail / F&B / Multi-Outlet Operations)

About Anagha

Anagha is a premium, health-focused retail brand offering dry fruits, energy bars, smoothies, and nutritious snacks. We are expanding rapidly across mall kiosks and are looking for a strong operator to scale and manage operations efficiently.

Role Summary

We are looking for a hands-on Operations / Retail Manager who can independently manage multiple mall kiosks/outlets, ensure smooth day-to-day operations, maintain strong financial discipline, and drive growth through better sourcing, product innovation, and execution excellence.

Key Responsibilities

1. End-to-End Retail Operations

• Manage daily operations of multiple kiosks/outlets
• Ensure smooth functioning across:
• 
  
• 
  
• Opening/closing
• Billing & cash handling
• Customer experience
• Maintain high standards of hygiene, quality, and service

2. Inventory & Stock Management

• Monitor:
• 
  
• 
  
• Daily stock levels
• Wastage & expiry
• Ensure zero stock-outs & minimal wastage
• Implement FIFO and inventory controls
• Conduct regular stock audits

3. Sourcing & Buying Efficiency

• Source raw materials/products at best quality and cost
• Develop vendor network (local + central)
• Improve buying efficiency to increase Gross Profit (GP)

4. Product Development & Expansion

• Identify and introduce:
• 
  
• 
  
• New products
• High-margin SKUs
• Add seasonal & festive offerings to boost sales
• Optimize product mix based on customer demand

5. Financial Control & GP Management

• Ensure strong control on:
• 
  
• 
  
• Costs
• Leakage
• Discounts
• Maintain and improve Gross Profit (GP%)
• Track daily sales, margins, and outlet profitability

6. Mall Operations & Shift Management

• Manage:
• 
  
• 
  
• Staff rosters and shifts
• Mall compliance requirements
• Timely store operations as per mall timings
• Coordinate with mall management when required

7. Team Management

• Hire, train, and supervise kiosk staff
• Ensure staff:
• 
  
• 
  
• Follow SOPs
• Deliver great customer experience
• Build a disciplined and motivated team

SOP (Standard Operating Responsibilities)

Daily SOP

• Ensure all kiosks:
• 
  
• 
  
• Open on time with full readiness
• Have adequate stock & staff
• Check:
• 
  
• 
  
• Cleanliness & display
• Billing systems
• Review:
• 
  
• 
  
• Daily sales & cash reconciliation

Weekly SOP

• Conduct:
• 
  
• 
  
• Inventory audit
• Staff performance review
• Review:
• 
  
• 
  
• Fast-moving / slow-moving products
• Optimize stock replenishment

Monthly SOP

• Analyze:
• 
  
• 
  
• Outlet-wise profitability
• GP trends
• Introduce:
• 
  
• 
  
• New products / seasonal items
• Evaluate vendor performance & pricing

KRAs (Key Result Areas)

• ✅ Gross Profit (GP%) improvement
• ✅ Zero stock-outs & reduced wastage
• ✅ Increase in sales per outlet
• ✅ Successful launch of new products
• ✅ Efficient multi-outlet operations
• ✅ High customer satisfaction & repeat sales
• ✅ On-time store operations & compliance in malls

Preferred Candidate Profile

• Strong experience in:
• 
  
• 
  
• Retail / QSR / kiosk operations
• Multi-location management
• Good understanding of:
• 
  
• 
  
• Inventory systems
• Procurement & vendor management
• Financially aware with focus on profitability
• Hands-on, execution-driven, and disciplined

Special Preference

We strongly encourage applications from experienced professionals who are retired or taking a career break and are excited to start their second innings by taking ownership of operations and creating meaningful impact.

Why Join Anagha

• Opportunity to build and scale a premium retail brand
• High ownership role
• Dynamic, fast-growing environment
• Direct impact on business growth and profitability