Customer Support Associate (Work From Home Until Covid Situation gets Better) Toppr is looking for a motivated and hardworking Associate in its Customer Support team. As a customer support associate, you’ll be responsible for customer happiness and will respond to customers’ queries via different channels (calls, emails and chats). You’ll coordinate cross-functionally to resolve customer grievances and special requests. You’ll ensure you’re there with the customer every step of the way WHO YOU ARE To be successful in this role, you’ll need to demonstrate the following skills: • Customer happiness: Going beyond your scope of work to create a world class Customer Service Experience. • Empathy: Ability to approach any situation with patience and natural empathy. • Integrity: As an associate, we entrust you with our customers and sensitive student-related data. We expect you to handle it with utmost responsibility and care. • Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets. • Communication: Excellent communication skills in English and/or the regional language. • Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system. linguistic can added Advantage KEY QUALIFICATIONS • Under-graduates/Graduates/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply. • 1 - 5 years of cross platform customer service or retention experience is preferable. • Work experience in a customer service role at a start-up is a big plus.

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Toppr is aggressively hiring for the job profile of Customer Support Executive at Mumbai in Mumbai locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 15,000 INR and can go up to 21,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9 AM - 9PM and will have 6 working days i.e., Monday - Saturday. 5. Is it a work from home job? Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 19-Nov-2021. For more details, download apna app and find jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!