IT Support Executive

Job Description: IT Support Executive

Position Overview

The Assistant Manager – IT Operations will be responsible for supporting and enhancing the organization’s IT ecosystem, with a primary focus on ERP implementation and optimization. The role requires strong technical expertise, project coordination skills, and the ability to collaborate with cross-functional teams to ensure smooth IT operations and business process alignment.

Key Responsibilities

ERP Implementation & Management

1. Assist in evaluating and shortlisting ERP vendors best suited to business requirements.
2. Map current ERP workflows, identify system gaps, and propose improvements.
3. Identify customization needs in shortlisted ERP system and coordinate with vendor for development.
4. Liaise regularly with IT vendors to ensure timely and successful ERP implementation.
5. Train internal staff on ERP usage and provide ongoing support to resolve functional or technical queries.
6. Analyse gaps in existing IT software systems and lead initiatives to rebuild or enhance them for future business scalability.

Education & Expertise Requirements

1. Strong knowledge of programming languages and technologies such as Java, .NET, SQL, and related IT platforms.
2. Ability to coordinate effectively with the operations team and other business stakeholders.
3. Experience working with various software architectures, dashboards, and enterprise systems.
4. Minimum 3 years of relevant experience in IT operations, ERP systems, or software development environments.

Desired Skills

• Strong analytical and problem-solving skills
• Excellent communication and vendor management abilities
• Experience in ERP rollouts, system integrations, and process documentation
• Ability to work in a fast-paced environment and manage multiple projects simultaneously