Call Quality Analyst
Ampa Orthodontics Pvt Ltd ( Skinnsi & Toothsi)
Call Quality Analyst
Ampa Orthodontics Pvt Ltd ( Skinnsi & Toothsi)
Vikhroli West, Mumbai
₹25,000 - ₹50,000 monthly
Fixed
₹25000 - ₹50000
Earning Potential
₹50,000
Job Details
Interview Details
Job highlights
10 applicants
Job Description
Job roles and responsibilities: • Call Monitoring/Email/chats of the counsellors • Conduct regular Feedback and coaching with the counsellors • Conduct Call Calibration sessions with the counsellors • Generating daily, weekly & monthly Quality Reports. • Conducting training sessions with the observations based on Quality audits • Conducting Briefing and Debriefing sessions with the team. • Creating documents and SOPS with regards to process • Managing Escalations • Solving Escalations • Dipcheck • Process Improvement Suggestions/Implementation • Analyse the process gaps and Implement new ways to improve revenue • Enhancement of Customer Service Skills • TNI and TNA Key Skills: • A creative mindset – and the ability to approach a problem creatively. • Good communications skills, both written and verbal. • Avdanced Excel skills • A meticulous approach to work. • Ability to use logic and reasoning to identify the strengths and weaknesses of counsellors
More about this Call Quality Analyst job
Ampa Orthodontics Pvt Ltd ( Skinnsi & Toothsi) is aggressively hiring for the job profile of Call Quality Analyst at Mumbai in Vikhroli West locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:30 AM to 07:00 PM and will have NaN working days i.e., All days of week. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 02-Feb-2022. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!
Job Requirements
Experience
Min. 3 Years
Education
Graduate
English Level
Good (Intermediate / Advanced) English
Job Role
Department
Customer Support
Employment Type
Full Time
Role / Category
Customer Support - Operations
Shift
Day Shift
Interview & address details
Work Location
Lal Bahadur Shastri Rd, Chandan Nagar, Vile Parle West, Mumbai, Maharashtra 400083, India Vikhroli West, Mumbai
Interview mode
Online/Telephonic
Job posted by Ampa Orthodontics Pvt Ltd ( Skinnsi & Toothsi)
This job has expired