Should be able to Diagnose, troubleshoot and resolve issues by questioning customer about issues they are facing in a detailed fashion so that they can understand the nerve of the problem. Should posses the ability to learn and work on evolving technologies and existing products. Technical Support Engineer are first point of contact for customers for issues concerning to their Equipment. Keep Track of customers equipment issues until they are resolved by adhering to timelines. Coordinate and guide companies, dealers and customers engineers to resolve issues. To resolve complex problems engineers should interact with client over phone, email or chats and provide unambiguously written instructions or technical manuals. Should maintain related documentation. Should follow SOP of company to resolve issues by proper escalation. To resolve complex problems engineers should interact with client over phone, email or chats and provide unambiguously written instructions or technical manuals. Should train concern staff for products and also monitor companies Service Engineer Performance.

More about this Customer Support Engineer job

Medister Infection Control Systems is aggressively hiring for the job profile of Customer Support Engineer at Mumbai in Vasai East locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 12,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Diploma degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9.00 AM to 6.00PM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 24-Oct-2021. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!