The IT Request Management Specialist is responsible for providing first level assistance to clients and Teleperformance end-users on a wide range of computer and communications issues, ensuring that all service requests and incidents reported to are responded and resolved in an efficient and customer focused manner, adhering to Information Technology Infrastructures Library (ITIL) best practices. PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS • Performs password reset/unlock via call and or Ticket for all Teleperformance employees. • Responsible for first level of customer service support. Screens, refers and diagnoses, all inquiries, work requests, reported issues related to IT-supported systems and equipment’s, essential Teleperformance software, anti-virus and managed desktop tools. • Ensures all customers are assisted in a timely and professional manner, and within the IT policies and procedures of the IT Department. • Dispatches request tickets to other IT organizations and follows defined IT escalation procedure for unresolved incident tickets. • Host conference bridges for Internal and external Change Request that will need representation from IT. • Performs other related duties and assignments as required and as assigned by supervisor or manager. QUALIFICATIONS: • College degree or technical training preferred. • Proficient with Microsoft Office tools.

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Teleperformance is aggressively hiring for the job profile of IT Request Manager at Mumbai in Thane locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 20,000 INR and can go up to 21,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:30 AM to 06:30 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Mumbai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 13-Feb-2022. For more details, download apna app and find Full Time jobs in Mumbai. Through apna, you can find jobs in 74 cities across India. Join NOW!