Telesales Executive

We are searching for an engaged tele caller to boost sales by reaching out to current and possible clients. 3 to 4 years of doing active sales and business development in the area of Freight forwarding. Presentable, having good presentation skills, excellent communication skills and Computer savvy.

Responsible for generating sales / sales leads. Tracking leads and achieving goals / targets. Generate reports and analyze the results.

Drive and generate new business thereby getting more clients

added to the organisation. Contribute significantly by growing the customer

base and market share

Having a customer base is preferable. Report sales activities on

daily/weekly basis

Ensure all quotations are sent to customers within the agreed

time frame as per company directives in consultation with all concerned in

the organization.

Ensure proper follow-up of these quotations is done with the

customers for quick conversion.

Ensure follow-up with the customers for outstanding payments and

the same are collected in accordance with agreed credit terms.

Serve as the main point of contact for customers based in the

region, addressing inquiries via phone, email, and other communication

channels.

Provide timely and accurate information to customers regarding

shipment status, documentation requirements, transit times, and other

logistics-related queries. Should be able to coordinate with customers &

resolve their issues

Coordinate with internal departments, including operations,

sales, and finance, to resolve customer issues and ensure smooth order

processing.

Process customer orders, bookings, and shipment requests

accurately and efficiently in accordance with company policies and

procedures.

Assist customers with customs clearance procedures,

documentation preparation, and regulatory compliance requirements for

shipments to and from the region.

Proactively communicate with customers to provide updates on

shipment status, delays, or any other relevant information.

Handle customer complaints and escalations promptly,

investigating root causes and implementing corrective actions to prevent

recurrence.

Maintain accurate records of customer interactions,

transactions, and inquiries using the company's system.

Collaborate with the sales team to identify opportunities for

upselling or cross-selling additional services to existing customers.

Stay updated on industry trends, market conditions, and

regulatory changes affecting the logistics industry in the region.

Prepare trade documents for presentation to banks and ensure

their timely receipt.

Swiftly cater to any required amendments and adjustments for

documentation.

Handle shipping processes and verify freight rates and invoices

for every trade.

Ensure accurate and timely updates of all relevant data in the

ERP system.

Apply for cargo insurance for all shipments. Accurately file and

keep records of shipments, invoices, and contracts, whether

electronically or physically.

Maintain sales/purchase order sheets for planned and shipped

trades.

You will be an individual contributor as a part of a team, with

a predetermined, focused scope of work

Please note that

this role may require you to work in rotational shifts Roles and

Responsibilities

Evaluating

customers skills, needs and building productive long lasting relationships

Getting the sale

using various customer sales methods

Must be comfortable

in having conversation with premium clients, Should be comfortable with Field

Sales

primarily make outbound calls to potential customers or leads

provided by the company

Identifying and qualifying potential leads for the sales

pipeline through cold calling and lead generation strategies