Operation Manager

Job Description: Operations Manager – Security Services

Position Title: Operations Manager – Security Services

Location: Delhi NCR

Reporting To: Regional Head / Business Head

Role Overview:

The Operations Manager will be responsible for managing end-to-end security operations across multiple client sites. This role focuses on service delivery excellence, manpower management, client satisfaction, compliance, and operational efficiency.

Key Responsibilities:

1. Operations Management:

- Oversee daily operations across assigned sites

- Ensure deployment as per contracts

- Conduct site inspections and audits

- Ensure adherence to SOPs

2. Manpower Handling:

- Manage recruitment, onboarding, deployment

- Monitor attendance and attrition

- Ensure training and discipline

3. Client Relationship Management:

- Act as point of contact for clients

- Conduct review meetings

- Handle complaints and ensure resolution

4. Compliance & Documentation:

- Ensure compliance with labour laws

- Maintain records and documentation

5. Billing & Commercial Coordination:

- Coordinate billing and validate attendance

- Support in negotiations and renewals

6. Risk & Incident Management:

- Handle emergencies

- Conduct investigations

- Implement preventive measures

Key Skills:

- Leadership and team management

- Communication and client handling

- Knowledge of labour laws

- Problem-solving ability

Leadership KPIs:

- Team retention and low attrition rate

- Supervisor and guard performance improvement

- Training completion and skill development metrics

- Discipline and incident reduction across sites

Experience:

5–10+ years in security services or facility management

KPIs:

- Client satisfaction

- Compliance score

- Cost control