We are looking for passionate individuals for customer support for our US based project. The project revolves around financial software and financial education. It is a complete blended process. The job role is Level 1 support and the process requires the candidate to handle the customer queries over chat and answer the questions about the product and services. Company Profile – US Based Financial Software and Financial Education Company Position : Customer Support Officer (International Chat Support) Should have Laptop/Desktop & WIFI/ Internet Graduates/ Under Graduates – Immediate Joining Required Male/ Female No Bar For Males – Day or Night Shift For Females – Morning Shift Job Type – Full time Remuneration – 12k to 20k Experience: FRESHER to 02 year Experience in Backoffice/ Customer Support/ Call Centers/ IT/ Front Office Interview Process (3 Rounds) Ø PI & HR Ø Managerial Ø Director Selected candidates will be offered Work From Office (Viman Nagar) Roles and Responsibilities Ø Communicate with Customers Via Online Website Chat to answer the questions about the product and services. Ø Understand and Guide the Customers about the Company, Products and Features. Ø Use pre formatted replies and serve clients to their queries. Ø Use Manual Written Sentences sometimes as needed on chat. Ø Co Ordinate with Back Office Team for client queries regarding billing, memberships, refunds etc. Ø Access and Fulfill Customer Needs, Educate the Customer Where Applicable to Prevent the Need for Future Contacts. Ø Create and Escalate Tickets for the Higher Team on Complaints, Issues, Feedbacks as needed. Skills Required Ø Candidate should be good with understanding computers and internet with decent typing speed. Ø English with excellent spoken and written skills. Good sense of grammar. Ø Team player. Ø Effective time management skills. Ø Candidate should be good at multitasking and should be able to work in pressure. Ø Excellent interpersonal and communication skills Candidates residing nearby areas (Lohgaon, Yerwada, Kharadi, Warje,Viman Nagar, Wadgaon Sheri) can apply .

More about this Customer Care Officer job

Finovace Global Services is aggressively hiring for the job profile of Customer Care Officer at Pune in Vimannagar locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 10,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 10 AM - 6 PM and will have 5 working days i.e., Monday - Friday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Pune at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 11-Nov-2021. For more details, download apna app and find Full Time jobs in Pune. Through apna, you can find jobs in 74 cities across India. Join NOW!