· High school diploma or Degree; 4 years’ experience in the food and beverage, culinary, or related professional area. OR · 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations · Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. · Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. · Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. · Leading Food and Beverage Team · Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. · Encourages and builds mutual trust, respect, and cooperation among team members. · Serves as a role model to demonstrate appropriate behaviours. · Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. · Develops specific goals and plans to prioritize, organize, and accomplish your work. · Ensures and maintains the productivity level of employees. · Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. · Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. · Ensures compliance with all applicable laws and regulations. · Ensures compliance with food handling and sanitation standards. · Ensures staff understands local, state and Federal liquor laws. · Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. · Establishes guidelines so employees understand expectations and parameters. · Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service · Provides services that are above and beyond for customer satisfaction and retention. · Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. · Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. · Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. · Empowers employees to provide excellent customer service. · Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. · Handles guest problems and complaints. · Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. · Ensures corrective action is taken to continuously improve service results. · Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. · Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfilment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities · Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. · Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. · Ensures employees are treated fairly and equitably. Strives to improve employee retention. · Ensures employees receive on-going training to understand guest expectations. · Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. · Strives to improve service performance. · Ensures recognition is taking place across areas of responsibility. Additional Responsibilities · Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. · Analyses information and evaluating results to choose the best solution and solve problems. · Assists servers and hosts on the floor during meal periods and high demand times. · Recognizes good quality products and presentations. · Supervises daily shift operations in absence of Assistant Restaurant Manager. · Oversees the financial aspects of the department including purchasing and payment of invoices. Yes

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Iceburg Hospitality & Entertainment Llp is aggressively hiring for the job profile of Restaurant Manager at Pune in Hinjewadi, Pune locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 45,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Basic English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 11:00 AM to 11:30 PM and will have NaN working days i.e., All days of week. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Pune at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 11-Dec-2021. For more details, download apna app and find Full Time jobs in Pune. Through apna, you can find jobs in 74 cities across India. Join NOW!