How much salary can I expect as a Customer Service Team Member - Personal Loans in Kotak Mahindra Bank in Surat?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Customer Service Team Member - Personal Loans in Kotak Mahindra Bank in Surat?

The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Surat to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

Who can apply for this job?

Both Male and Female candidates can apply for this job.

Is it a work from home job?

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Surat at apna.

Are there any charges or deposits required while applying for the role or while joining?

No work-related deposit needs to be made during your employment with the company.

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Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

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Customer Service Team Member - Personal Loans

Kotak Mahindra Bank

Customer Service Team Member - Personal Loans

Kotak Mahindra Bank

Surat

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Description

Team Member - Customer Service-PERSONAL LOANS-Customer Service

• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).

•Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT

•Digital Adoption for all Retail Asset Clients

•Achieve Cross sell Targets set as per KRA’s

•Quality of Service Request and Resolution as given to customers.

Job requirements:

•Some experience in Customer Service would be an added advantage

•Believes in team work

•Taking ownership of customer issues and taking them to end to end resolution

•Apply best practices and focus on areas of improvement

•Focused towards achievement of own KRAs

•Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.

•Proficiency in WORD and EXCEL/PPT preferred

Eligibility:

•Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.

•Applications can be made for roles in same level or one level above.