Team Leader - Outbound Digital Banking
Kotak Mahindra BankThane
Not disclosed
Job Description
811-CEC Team Leader-Outbound-Digital Banking Kotak 811-Contact Centre Outbound
- Lead and manage outbound digital banking contact center operations. - Responsible for team coordination and achieving outbound campaign targets. - Oversee customer interactions related to digital banking services. - Ensure quality and compliance in outbound calls. - Support team members to enhance performance and productivity. - Collaborate with other departments to streamline processes. - Drive customer engagement and satisfaction through effective communication. - Monitor and report on team metrics and KPIs. - Facilitate training and development for outbound team members. - Manage operational challenges in a contact center environment.Job role
Work locationThane, 1461-Thane-Neptune Elements-Kisan Nagar-MAH, NEPTUNE ELEMENTS – 3RD FLOOR, PLOT NO – F3, S3/1, ROAD NO 22, Thane, Maharashtra, India
DepartmentCustomer Support
Role / CategoryCustomer Support - Non Voice
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 1 year
About company
NameKotak Mahindra Bank
Job posted by Kotak Mahindra Bank
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