Customer Relationship Manager

Role Overview:

The CRM Executive is responsible for managing customer interactions, ensuring timely follow-ups, coordinating between clients and the sales team, and maintaining a smooth sales-to-possession journey for buyers.

Key Responsibilities:

1. Lead Management & Follow-ups

• Handle incoming inquiries from marketing campaigns, property portals, and walk-ins.
• Follow up on leads through calls, emails, and WhatsApp.
• Update lead status in CRM software regularly.

2. Client Relationship Management

• Build and maintain positive relationships with prospective and existing customers.
• Coordinate with clients for property site visits.
• Address customer queries regarding projects, pricing, offers, and payment plans.

3. Sales Support

• Assist the sales team in documentation, agreements, and payment tracking.
• Maintain accurate records of all customer interactions and transactions.
• Coordinate with the accounts and legal teams for agreement registration, loan processing, and possession formalities.

4. Post-Sales Coordination

• Act as a single point of contact for buyers after booking.
• Handle possession-related queries and coordinate with the operations team.
• Ensure timely updates to customers about project progress.

5. Reporting & Documentation

• Prepare daily, weekly, and monthly MIS reports.
• Keep all client data updated in the CRM system.
• Requirements:Qualification: Graduate / MBA preferred.
• 1–3 years of experience in CRM, Telecalling, or Sales Coordination (Real estate preferred).
• Good communication skills in English, Hindi, and [local language].
• Proficiency in MS Office and CRM tools.
• Strong follow-up skills and attention to detail.
• Key Skills:Customer service & relationship building
• Time management & multitasking
• Problem-solving attitude
• Documentation & coordination skills
• Salary & Benefits:Fixed salary + Performance incentives
• Career growth opportunities in sales & CRM
• Training and development support