Director - Financial Services Strategy and Operations

IN-Director-FS Strategy & Ops -FS -Advisory-Bangalore

Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Director

Job Description & Summary

At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop recommendations to help clients achieve their goals. These individuals work closely with clients to identify opportunities for growth, optimise operations, and enhance overall business performance.

As a corporate and business strategy consultant at PwC, you will analyse client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth.Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:  

We are seeking high-performing Managers and Senior Managers to lead engagements within our Intelligent Business Transformation – FS practice, focused on the domestic Financial Services sector. 

In this role, you will drive end-to-end delivery of strategic and operational transformation programs for leading banks, NBFCs and financial intermediaries. You will be responsible for owning client relationships, managing complex workstreams, shaping solutions, and developing teams in a high-impact consulting environment. 

 

Responsibilities: 

 

Client Leadership & Delivery Ownership 

· Lead large-scale strategy, transformation, and operating model engagements in the BFSI sector. 

· Own client relationships with senior stakeholders (CXO-1 / CXO-2 level) and act as the primary point of contact. 

· Translating client needs into structured problem statements, solution approaches, and execution roadmaps. 

· Review and enhance client deliverables including strategies, business cases, TOMs, process designs, and performance improvement insights. 

· Drive workshops, design sessions, and governance forums with senior leadership teams. 

Strategic & Operational Problem-Solving 

· Lead assessments of business models, cost structures, processes, and enterprise performance across retail, MSME and corporate banking and NBFCs. 

· Shape strategic recommendations relating to growth, customer strategy, product expansion, digital strategy, organizational redesign, and large transformation programs. 

· Oversee operating model design, transformation blueprinting, regulatory impact analysis, and implementation planning. 

· Support clients in executing transformation initiatives, ensuring progress against milestones and KPIs. 

Project & Program Management 

· Manage multiple concurrent engagements or large, multi-workstream programs. 

· Drive project governance — issue resolution, risk management, stakeholder alignment, and reporting. 

· Ensure delivery excellence, adherence to timelines, and quality assurance of all outputs. 

· For Senior Managers: Oversee project economics, pricing, staffing, profitability, and commercial management. 

People Leadership & Team Development 

· Coach, mentor, and develop team members across consulting skills, analysis, and client delivery. 

· Guide Consultants/Sr. Consultants in structuring analyses, preparing deliverables, and managing workstreams. 

· Build a collaborative and high-performance team culture. 

Practice Development & Thought Leadership 

· Develop sector-specific frameworks, methodologies, assets, benchmarks, and points of view. 

· Support business development efforts including proposal shaping, solutioning, and client pitches. 

· Contribute to building a strong FS practice through recruiting, training, and capability building. 

 

Mandatory skill sets: 

 

experience in management consulting, strategy, operations, or transformation roles within BFSI. 

· Proven track record in leading strategy, operating model, digital transformation, or performance improvement engagements. 

· Experience working with banks, NBFCs, capital markets entities, fintechs, or BFSI-focused consulting practices. 

· Demonstrated leadership in managing client-facing teams and delivering end-to-end consulting projects. 

Core Consulting & Leadership Skills 

· Strong structured problem-solving capability and ability to foster hypothesis-driven analysis. 

· Ability to synthesize insights into clear recommendations and compelling client narratives. 

· Proficiency in project/program management, including governance, risk management, and financials. 

· Strong capability to manage ambiguity and drive clarity in complex, multi-stakeholder environments. 

· Executive presence and strong communication skills suitable for senior stakeholder interactions. 

 

Preferred skill sets: 

 

NA 

Years of experience required: 

 

12+ yrs 

Education qualification: 

 

· Bachelor’s degree from a top-tier institution; 

· MBA or equivalent post-graduate qualification from top-tier institutes preferred. 

 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Master of Business AdministrationDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

FS Design Studio

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Business Opportunities, Business Process Consulting, Business Process Improvement, Business Strategy, Business Transformation, Coaching and Feedback, Communication, Competitive Advantage, Competitive Analysis, Conducting Research, Consumer Behavior, Creativity, Customer Experience (CX) Strategy, Customer Insight, Customer Strategy, Data Analytics, Embracing Change, Emotional Regulation, Empathy, Go-to-Market Strategies {+ 26 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

Experience Level

Executive Level