Front Desk Manager

• 1. Member InteractionWelcome members and visitors with a warm, positive attitude
• Handle check-ins and check-outs
• Assist members with queries about membership, timings, services, classes, etc.
• Maintain strong customer service at all times
• 2. Administrative TasksManage phone calls, WhatsApp messages and emails
• Handle new membership registrations and renewals
• Maintain accurate member records
• Manage daily cash collection and basic billing
• 3. Front Desk OperationsMaintain cleanliness and organization of the reception area
• Coordinate with trainers for class schedules and member assistance
• Handle locker allocation, towel distribution or access cards
• Monitor entry rules and ensure gym policies are followed
• 4. Sales & SupportExplain membership plans and ongoing offers
• Upsell personal training packages or add-on services
• Assist in promotional activities, social media queries, or lead follow-ups
• 5. General SupportReport any issues to management
• Coordinate with housekeeping and staff for smooth operations

Help with basic administrative or operational tasks as required