Customer Support Executive

We are looking for Customer Service Support Executives (Female) to assist users of our jewellery software by handling queries, guiding them on software usage, and ensuring a smooth experience. 

Responsibilities:

• Handle customer queries via phone, WhatsApp, email, and chat.
• Assist users in understanding and using the jewellery software.
• Troubleshoot minor technical issues and escalate complex ones.
• Maintain detailed logs of interactions and follow-ups.
• Provide demos or training to new users when needed.
• Work closely with internal teams to resolve issues quickly.
• Collect and report user feedback for continuous improvement.

Requirements:

• Freshers to 2 years of experience in customer support or a similar role.
• Fluency in Hindi and Marathi is mandatory.
• English communication is preferred but not mandatory.
• Basic understanding of ERP or CRM software’s.
• Patience, empathy, and customer-first attitude.
• Immediate joiners will be given priority.