Debt Management Exeutive (field)

Executive - Field Collection

About Navi

Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach.

At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders:

Sachin Bansal & Ankit Agarwal

What makes you a good executive at Navi

• Ability to learn
• Being disciplined
• Communicating well

How would your role at Navi Look Like?

• Follow-up with customers for recovery of overdue amounts through field visits to customer’s address
• Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal guidelines, in accordance with the SOPs provided by the company
• Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity
• Ensure genuine and timely feedback is filled on App for each case, and update any new customer information on the App
• Ensure that the weekly/monthly collection target is met
• Update the status of repayments and raise any on-ground issues to the field collection manager in a timely and cordial manner

What are some of the good to have skills for this role?

• Any education background
• 1 - 5 years of experience in collections ,sales or Field operations role.
• Fluent and proficient in communication in the local language
• Take responsibility of effectiveness and timely completion of work
• Understanding of the Loan process and documents as informed in training
• Planning, organizing, and time management skills along with the ability to prioritize tasks/visits