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Rashtrapati Bhavan

As a Technical Support Executive, your main responsibilities will include providing excellent customer service, identifying and diagnosing technical issues, and resolving them in a timely manner. You will communicate with customers via phone, email, or chat to understand and help resolve their technical concerns. Additionally, you will collaborate with other teams, such as software development and quality assurance, to ensure the timely resolution of customer issues.

Responsibilities Provide technical support and assistance to customers via phone, email, or chat
Identify and diagnose technical issues reported by customers
Resolve technical problems in a timely and efficient manner
Assist customers with software installations and upgrades
Document and track customer issues in a ticketing system
Collaborate with other teams to ensure timely resolution of customer issues

Qualifications  
Good understanding of computer systems and networks
Excellent problem-solving and communication skills
Ability to explain technical concepts to non-technical users
Strong customer service orientation
Patience and empathy when dealing with customer issues




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Tech Support Executive

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