Senior Support Engineer - Cloud Operations

IN - Sr Support Engineer 1

Scope
A Cloud Operations MIS Report Analyst is a data specialist dedicated to gathering, processing, and analyzing information from a company's cloud operations. The analyst transforms this data into actionable reports and dashboards, providing management with vital insights. These reports enable decision-makers to evaluate the performance, cost efficiency, and overall health of their cloud infrastructure.

Our Technical Environment

We are looking experienced candidates for the position of Cloud monitoring & Incident mgmt.

What you’ll do:

· Strong analytical and problem-solving abilities.

· Excellent communication and collaboration skills.

· In-depth knowledge of cloud computing platforms and services

· Analyse reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implementing monitoring solutions.

· Data Network Management Systems monitoring, management and reporting

· Provide daily status reports and ticket updates

· Level 1 and 2 support analysis, resolution, and escalation of contact center incidents

What we are looking for:

· Previous experience in a customer support role

· Track your own work on a daily basis and compare to banchmarks

· Strong phone and verbal communication skills

· Excellent listener

· Adaptable to different personality types

· Familiarity with CRM technology

· Customer focus

· Ability to multi-task

· Set priorities

· Excellent time management skills

· Degree

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Senior Level