Customer Care Executive

We are an organisation based at Phase 8 Industrial area, Mohali into air conditioning contracting business. we are looking for a customer care executive to support our service and admin department.

Good Morning

Kindly share if u have any profile who has handled service profile for at least two years in HVAC/ Automobile sector, who knows the nuances of the job profile.

Should be tech-savvy, soft spoken, cool headed and focussed on her job

- attending voice calls for service

- working on OEM software

- delegation of work to service teams

- shipping of defective parts

- coordination with OEM persons

- Making service calls

- Happy Calls

- Sending AMC proposals

- Making the amc proposals mature

- keeping records of all complaints rec'd

- keeping records of all clients and database

- providing customers with an estimated proposal in discussion with an OEM person and Service technician

*Urgent Requirement*