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I.I.T.Main Gate

Malad West

Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
Provide accurate information on products/services offered by the company to customers.
Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex issues that require escalation.



Tech Mahindra Ltd

Customer Service Representative

A C Guards

Gachibowli

Greetings from 3G Hr Services!!!

We are Hiring for "International Chat Process" 

Qualification : Inter / Graduate
Experience : 1+ Years
Salary : Up to 4.3 LPA
Location : DLF, Gachibowli
5 Days Working

2 Way Cab is provided

Skills:
Excellent Communication in English
International Chat Experience only
Good Typing speed   35 - 40 WPM


3G HR Services

International Chat Process Executive

Santoshi Mata Chowk

Council Hall (Police Commissioner Office)

Job description
International Process is hiring for the Customer Service Executive.

Post: Customer Service Executive / Customer Support Executive (Voice Process)


Process:- Voice Process / Chat Process (Voice Process)
Note:- Work From Office.
Salary :- 3 Lack CTC to 5 Lack CTC

Language Mandatory:-
Hindi & English Communication.

Roles and Responsibilities

This is a premium Voice process for enterprise business of our telecom partner
(Customer Service)
Grad with Relevant experience (Voice Customer service Exp) mandate .
Flexible to work in any shift Rotational .
Working days 5 days working
Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.
Customer Interaction: Engage with business owners through calls and provide support for managing and optimizing their digital ad accounts.
Ad Management Support: Assist clients in setting up, monitoring, and managing their online advertising campaigns across various platforms.
Consultative Approach: Offer expert advice on ad strategies, suggest improvements, and help clients achieve their business goals effectively.
Customer Support: Provide troubleshooting and technical assistance related to ad accounts, ensuring smooth client experiences.
Flexible Shift Support: Work in shifts as required and be adaptable to client needs in a 24/7 operation environment.


Note:- 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)


Ayka Communication Pvt Ltd Pvt. Ltd

Customer Service Executive

Rashtrapati Bhavan

NSEZ Noida

International BPO Executive

Attapur Ring Road

We're Hiring – Location: On-Site | Hyderabad Work Hours: 9:00 AM to 5:30 PM | Monday to Saturday

Hi Everyone,
This is a reputed fin-tech training institute and we are looking for candidates with excellent communications skills for the below positions.
1 male and 1 female for information desk - MBA - good to have NISM certification - Directing the visitors and assisting with the required information.
1 female for the role of Client Relationship Manager - MBA Finance (Financial services / advisory background preferred) - for handling clients funds
1 female for reception desk - Any qualification - attending the visitors 

Meet Mr. Sandeep
Address, CityIndex, 3rd floor, Stellar towers, Road.no.3, Telecom Nagar, Gachibowli - 500032
Feel free to reach us out for more details or any queries on the job role.


Cityindex Technologies & Training Solutions Private Limited

Client Relationship Manager

Vashi East

Eccenta Solutions

Subramanya Nagar

Ashok Nagar, Bangalore

Job description: Team Lead & SME - Social Media Escalations (Non-Voice)
Location: Bangalore
Salary: 3.5 LPA to 4.5 LPA
Working days: 6 days a week with rotational off
Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory.

Contact: Yamanur HR - 9449900627 (Only WhatsApp Mention for which role your applying social media TL OR SME)
Email: yamanurappa.kuri@teleperformancedibs.com

Joiner preference: Immediate joiners only.

Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists who handle and resolve complex and sensitive customer issues that come through various social media platforms. This is a non-voice role, so strong written communication and problem-solving skills are essential.

Roles and responsibilitiesTeam leadership:

Manage, mentor, and motivate a team of social media escalation specialists to achieve performance targets.
Conduct regular team meetings to discuss updates, feedback, and performance.
Monitor team performance metrics, such as resolution time and customer satisfaction scores, to identify areas for improvement.
Create and manage team schedules to ensure adequate coverage and adherence to service-level agreements (SLAs).


Subject Matter Expertise (SME):
Serve as the final escalation point for critical customer issues and ensure swift and effective resolution.
Maintain a deep understanding of company policies and compliance standards related to social media interactions.
Conduct root-cause analysis on recurring issues and collaborate with management and other teams to implement process improvements.
Stay updated on social media platforms' guidelines and best practices for customer service.


Escalation and resolution:
Oversee the handling of complex and escalated customer issues received via social media channels, including Twitter, Facebook, and Instagram.
Develop and implement clear procedures for handling different types of escalations, including VIP, regulatory, and legal matters.
Provide timely, professional, and empathetic written responses to customer inquiries.
Collaborate with cross-functional teams, such as legal, marketing, and product, to resolve issues.

Compliance and reporting:
Ensure that all social media interactions adhere to company policies and regulatory guidelines.
Maintain accurate and detailed records of all social media interactions and their resolutions.
Prepare and present performance reports on escalation trends and resolution metrics to management.
Use social listening tools to monitor brand sentiment and proactively address potential issues.

Desired candidate profile
Must be an immediate joiner.
Proven experience in a social media compliance, moderation, or escalation role (non-voice) is mandatory.
Strong experience in a team lead or supervisory capacity within a customer service environment.
Excellent written communication, problem-solving, and conflict-resolution skills.
Familiarity with various social media platforms and experience using social media management or CRM tools.
Ability to work effectively under pressure and handle sensitive customer issues with maturity and confidentiality.
Must be open to working six days a week with a rotational day off.




Teleperformance

Team Leader - Operations

Thane

Opening for HealthCare Process (International Voice Process )
Job Location - Thane / Airoli
24*7 shift
2 rotational off
HSC Graduate Fresher or HSC Graduate with 6 month to 1 yrs Experience
Salary - 21k to 35k + incentives
ROI - Registration/ HR / Ops / Assessment
Need Excellent Communication Skill
Immediate Joining

Interested Candidate Share resume on sujata@careerguideline.com or call or WhatsApp - 7738115585


Career Guideline

Healthcare Associate - International Voice Process

Johar Chowk

Bhayandar West

International Requirements

(2) Canadian Soft Collections 
   💰Sal up to 24K+2+1 in-hand💰
   ➡️HR➡️VNA➡️Email Test & Operations➡️Client Round
   🎓Grad/HSC with 6 months of any exp and above can apply
(2 Rotational Week Offs)

(3) US Debt Collections 
  💰 Sal up to 35k in-hand💰
   ➡️HR➡️VNA➡️Operations
  🎓 Grad/HSC with minimum 6 months of 3rd party collections exp and above can apply 
2 Rotational week offs

(4) B2B Sales - Max sal up to 45k (only females)
   ( HR➡️VNA➡️Operations)
   HSC/Grad with 1 year of relevant experience, should be well versed with BANT methodology
* (Sat and Sun off)


Interview Rounds & Documentation: 
1. HR Round - Virtual
2. VNA- Virtual
3. Salary documents to be checked
4. Ops Round (Virtual / F2F)
5. Client Round (Virtual / F2F)
6. Docs submission
7. Salary approval
8. Offer letter 


Jinty At Services

Delhi Aerocity

Hedonistic Cars India Private Limited

Operation Manager

Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Provide accurate information on products/services offered by the company to customers.
Maintain records of all interactions with customers using CRM software (Zoho).
Escalate complex issues to senior team members or supervisors when necessary.




Senior Customer Care Representative

Juinagar West

must have excellent communication skills in English
we are hiring for UK process.


Tech Mahindra Private Limited

College Square

Salt Lake City Sector 5


Teleminds Infotech Pvt. ltd Is URGENTLY HIRING!!I
International BPO Experienced candidates for Australian Telecom/ Energy Process in Fixed Morning Shift.

Process: Energy/ Telecom/ Insurance

THE CANDIDATE WITH  PREVIOUS INTERNATIONAL  BPO EXPERIENCED ARE PREFERRED.
Hiring for associate level.


SHIFT TIMING:
Mon-Fri: 5:30AM TO 2:30PM
Sat: 5:30AM TO 11:30AM

FREE PICK AVAILABLE

For further queries or sharing Cvs kindly call or Watsapp HR Priyadarshini @9123761574


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Customer Support Jobs - 2662 Verified Vacancies

Customer Service Representative

International Chat Process Executive

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Client Relationship Manager

Customer Service Executive

Team Leader - Operations

Healthcare Associate - International Voice Process

Customer Service Executive

International BPO Executive

Operation Manager

Senior Customer Care Representative

International BPO Executive

International Voice Process Agent

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