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Program Manager, Supply Chain, E2E Inventory<h4>Minimum qualifications:</h4><ul><li>Bachelor's degree in a technical field, or equivalent practical experience.</li><li>5 years of experience in technical projects or program management.</li></ul> <h4>Preferred qualifications:</h4><ul><li>Experience in development and implementation of planning systems and processes.</li><li>Experience in data modeling, trend analysis, statistics, forecasting, or business insights.</li><li>Knowledge of financial and cost accounting practices, sales and operations planning processes.</li><li>Excellent problem solving skills.</li></ul><h4>About the job</h4>A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.<h4>Responsibilities</h4><ul><li>Develop short and long-term supply and demand models that seek to minimize total costs and inventories while maintaining/improving service levels. Establish and utilize best methods (statistical models, processes and software tools) in evaluating supply chain’s ability to meet customer demand.</li><li>Lead demand and supply planning meetings with cross-functional teams, reviewing supply, demand risks, mitigation options, or service level goals. Develop and implement inventory control strategies to minimize costs and optimize inventory levels while meeting customer service goals.</li><li>Present inventory recommendations to leadership, drive decision-making, and ensure clear communication with stakeholders across the supply chain.</li><li>Own safety stock optimization, inventory projections, metrics, and reporting for leadership reviews, including leading forums to discuss inventory initiatives and performance.</li></ul><h4>Experience Level</h4>Mid Level

Google India Pvt Ltd

Program Manager

Post Delivery OwnerPost Delivery OwnerDo you have Invoicing Experience?Are you a highly visible champion with a ‘can do’ attitude and enthusiasm that inspires others?About our Team The Corporate Markets – Pharma group is the leading provider of content based marketing services to the pharmaceutical, medical device, and biotech industries. We build on Elsevier’s strong content position and relationships with healthcare professionals to help our clients reach their desired audience with best-in-class clinical content that only Elsevier can deliver. We are leaders in what we doAbout the RoleThe Post-Delivery owner will work in very close collaboration with the invoice and billing team in India and will ensure that they do the agreed proof of delivery checks for every order and provide the same to billing and invoice team along with their go ahead to invoice the customer.Responsibilities:<ul><li>Works in close collaboration with other post-delivery owners to manage volume of transactions Has a good overview of Global Pharma Products and understand what "delivery" entails for those products; checks journal shipment and product delivery </li><li>Ensures Proof of Delivery exists and Billing team sends it to the customer with every invoice</li><li>Works with pre-delivery owners to ensure billing details for client invoicing are set and any missing information is proactively chased up</li><li>Reviews product delivery order reports for SOX compliance and ensured orders are approved for billing</li><li>Tracks orders that are missing information or/and are incomplete (e.g. missing insertion orders, generic email ids etc.)</li><li>Tracks orders that failed Proof of Delivery checks</li><li>Works with pre-delivery and delivery owners to review the root causes and continuously improve the metrics and ensuring orders are keyed right first time</li><li>Keeps the Product Delivery Lead up to date to on billing orders and ensures adherence to an agreed time frame when orders are delivered</li><li>Organized in terms of their work and follows relevant processes to ensure SOX checks are done and appropriately documented</li><li>Liaises very closely with the billing team in India on a daily basis and resolves any post-billing queries as required</li><li>Ability to be calm, accurate and adheres to processes in particular when managing high volumes transactions over month-end and year-end</li></ul>Requirement<ul><li>Bachelor's degree or equivalent work experience</li><li>1-2 years’ experience in professional capacity preference if in Operations or Process Management</li><li>Proficiency with Microsoft Office suite (Word, Excel &amp; PowerPoint).</li><li>Strong organizational, verbal and analytic skills</li><li>Ability to multi-tasking within a fast-paced environment</li><li>Strong communication, follow-through and interpersonal skills</li><li>Strong attention to detail and a team player</li><li>Understanding of HTML coding and logic is advantageous</li><li> Displays High Integrity and Honesty</li><li>Accepts responsibility for the results based outcomes of group.</li><li>A high level of proficiency in the local language is a must .</li></ul>Work in a way that works for you We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. <ul><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</li></ul> Working with us We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it. Working for you At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: <ul><li>Group Health Insurance Policy (covering self and family)</li><li>Group Life insurance/accident policy</li><li>Generous long-service awards</li><li>New Baby gift</li><li>Subsidised food provided (applies to India- Chennai)</li><li>Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave</li><li>Free Transport provided to and from the office (applies to India-Chennai)</li></ul> About UsA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.Join UsPurposeful Work When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve. Growing Every Day Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. Colleagues Who Care You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home. Together, we create possibilities.-----------------------------------------------------------------------We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforms.office.com%2Fr%2FeVgFxjLmAK&amp;data=05%7C02%7CSharon.Martin%40lexisnexis.com%7C2104edc7df90474aaf1108dd8cccf948%7C9274ee3f94254109a27f9fb15c10675d%7C0%7C0%7C638821534169028029%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=2Dm7y%2B%2Flckb5oqa13cjE0WAV1kG%2BuqVQDi4dpvwoM5E%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank">Applicant Request Support Form</a> or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fstories.relx.com%2Fhow-to-avoid-job-scams%2Findex.html&amp;data=05%7C02%7CSharon.Martin%40lexisnexis.com%7C2104edc7df90474aaf1108dd8cccf948%7C9274ee3f94254109a27f9fb15c10675d%7C0%7C0%7C638821534169036749%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=bMcV1zP1yRXUuNWYwyGuPPb7lCyTuoA%2BGPT0d5MfO8I%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank">here</a>.Please read our <a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.relx.com%2Fcareers%2Fjoin-us%2Fprivacy&amp;data=05%7C02%7CSharon.Martin%40lexisnexis.com%7C2104edc7df90474aaf1108dd8cccf948%7C9274ee3f94254109a27f9fb15c10675d%7C0%7C0%7C638821534169045885%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=X%2BrqkisseFh6q%2BEqRLuRvCa2dfT9Q2QeATdfGRVQxnI%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank">Candidate Privacy Policy</a>.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:<a href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eeoc.gov%2Fsites%2Fdefault%2Ffiles%2F2023-06%2F22-088_EEOC_KnowYourRights6.12.pdf&amp;data=05%7C02%7CSharon.Martin%40lexisnexis.com%7C2104edc7df90474aaf1108dd8cccf948%7C9274ee3f94254109a27f9fb15c10675d%7C0%7C0%7C638821534169055021%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=mEoTzyFpKtgiRgZnquZyELr%2FkuMrW4%2F9zYB4HMS4hdI%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank">EEO Know Your Rights</a>.

Elsevier

Delivery Lead

Project Lifecycle Data SpecialistProject Lifecycle Data Specialist<h4>Job Description</h4>Join Kimberly-Clark and Make a Difference!At Kimberly-Clark, we don’t settle for ordinary — and neither should you. We’re on a mission to deliver Better Care for a Better World, and that takes exceptional people who are passionate about making a difference. From our new Global Capability Center in Pune, you’ll help power our iconic brands and global operations with your expertise, innovation, and drive.Role Overview:We’re seeking a detail-oriented and collaborative professional to support and maintain critical data processes related to inbound deliveries, purchase orders, deployment activities, and exception handling. This role plays a key part in ensuring data accuracy and process efficiency across our North America Planning and Deployment teams.Key Responsibilities:Support NA Planning and Deployment teams by updating and managing data accurately and on time.Monitor inbound shipments and update delivery information in SAP.Maintain purchase order start dates and ensure timely updates.Handle deployment reason codes and resolve related errors.Manage CTSP exception processes and send relevant notifications.Generate and distribute QTS-BD reports and notifications.Update reporting characteristics to support business planningQualifications:2–4 years of experience in Supply Chain or Master Data Management, preferably in Product/Material Planning, Customer Logistics, or Distribution.Proficiency in SAP S4 HANA, SAP R3, SAP PLM, or SAP AOP.Strong skills in MS Excel, PowerPoint, and SharePoint.Excellent communication and collaboration skills in English.High attention to detail and strong analytical capabilities.Ability to manage multiple tasks and meet deadlines effectively. About Us:Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. Millions of people use Kimberly-Clark products every day. We know these amazing products wouldn’t exist without talented professionals like you. At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. With over 150 years of market leadership, we’re always looking for new and better ways to perform. It’s all here for you at Kimberly-Clark.Led by Purpose. Driven by You.About You:You perform at the highest level possible and appreciate a performance culture fueled by authentic caring. You want to be part of a company dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when it makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.And finally, the fine print…For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.#LI-Hybrid<h4>Primary Location</h4>Pune Kharadi Hub<h4>Additional Locations</h4><h4>Worker Type</h4>Employee<h4>Worker Sub-Type</h4>Regular<h4>Time Type</h4>Full time<h4>Experience Level</h4>Mid Level

Kimberly Clark Lever Pvt Ltd

Project Management Intern

Operations AnalystJob details

 •Proposed designation 
 operations Analyst


 •Role type 
 Individual contributor


 •Reporting to  
 Assistant Manager


 •Geo to be supported 
 UK


 •Work timings 
 8:30am to 5:00pm

Roles &amp; responsibilities

 ·Working independently with various stakeholder


 ·Have strong coordination skills with the ability to interact and manage queries from multiple stakeholders


 ·Work as per deadlines and meet quality benchmarks


 ·Assisting with ad hoc projects relating to management and operational matters


 ·Pro-Actively identifying improvement areas and making recommendations to help improve the productivity and efficiency of the business


 ·Undertake any other duties which may reasonably be deemed to come within the scope of the post, which may result in additional responsibilities being added to the role


 ·Work in fast pace and a demanding environment under pressure


 ·Preparation of various monthly, quarterly and year to date reports


 oCollate all required information for operational performance framework and management reporting


 oKeeping track of various tracker and sending daily and weekly reminders.


 ·Extract data from timesheet to run various analysis such as:


 oPreparing and reconciliation of leave reports


 oAuditing the accuracy and completeness of these reports


 ·Maintaining records of all employees, new joiners, leavers, and secondments

This role is for you if you have  the belowEducational qualifications

 •Bachelor’s degree

Work experience

 •Experience in relevant field.

PREFERRED SKILLS

 •Proficiency in Microsoft Excel and working with Databases and Power BI


 •Ability to prepare dashboards, MI Reports


 •Deep understanding of KPIs like utilisation, attrition, headcount etc


 •Proficiency/Working knowledge of Word and PowerPoint, Adobe Professional

Key behavioural attributes/requirements

 •Analytical mind set with good problem-solving skills and eye for detail


 •Personal Effectiveness - communication, initiative and proactive


 •Ability to build and maintain relationships within team and with other departments


 •Ability to priorities and plan workload particularly when dealing with multiple stakeholders and turn around work requests at short notice and flexibility to adapt to working hours and work environments

Other information

 •Interview process: 2


 •Does the job role involve travelling: No


 •Does the busy season apply to this role?: Yes<h4>Experience Level</h4>Mid Level

Kpmg India Services Llp

Business Operations Analyst

Services Operations Analyst Role Overview:&nbsp;&nbsp;The Service Operations Analyst will be responsible for managing key aspects of process governance and operations for the Cornerstone Global Professional Services Operations team.&nbsp;This includes activities such as reporting &amp; analytics, ownership and maintenance of CRM systems, and providing strategical and tactical support to the Professional Services team. Collaboration in this role means partnering with the Partner Success Managers, Sales, Finance, and Technology teams to coordinate key aspects of the on-boarding and service delivery process.&nbsp;The Services Operations Analyst will also manage the day-to-day activities of new project creation and expertise of our PSA tool.&nbsp; In This Role You Will:<ul><li>Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.</li><li>Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.</li><li>Scope and execute project/programs aimed at garnering efficiency and overall profitability.</li><li>Ownership and maintenance of the CRM systems and ensuring data accuracy.</li><li>Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.</li><li>Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.</li><li>Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale.</li><li>Influence project objectives and direction with company leaders.</li><li>Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence.</li><li>Structure and build out complex reporting needs and deliver presentations.</li><li>Assist global resourcing team as needed with services staffing internally and externally with partners.</li><li>Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.</li></ul> You’ve Got What It Takes If You Have:<ul><li>Bachelor's ideally or equivalent experience.</li><li>4+ year of experience in the field or in a related area.</li><li>Strong organizational skills with the ability to manage multiple tasks simultaneously.</li><li>Excellent communication and PowerPoint skills to deliver presentations to multiple levels of leadership.</li><li>Highly motivated self-starter who is an excellent team player and can work collaboratively across multiple functions with virtual and global team leaders.</li><li>Strong leadership and mentoring experience, with a passion to teach, while also demonstrate openness to learn from others.</li><li>Exceptional data analysis skills with advanced knowledge of MS Excel.</li><li>Knowledge of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on system integration, data warehousing, and analytics.</li></ul>

Cornerstone OnDemand

WFM Analyst - Forecasting and Analysis: Develop and maintain forecasting models to predict workload and staffing needs- Workforce Planning: Collaborate with stakeholders to design and implement workforce strategies- Reporting and Metrics: Generate and present detailed reports on workforce performance and operational metrics- Process Improvement: Identify opportunities for process enhancements and implement best practices - Experience: 2-6 years- CTC: Up to ₹7 LPA- Notice Period: Immediate to 30 days- Interview Mode: Face-to-face interview on October 10-11, 2025- Shift Time: 24*7 Share your updated resume now.

Live Connections

Junior Analyst

Assistant Manager - Operations - HyderabadBefore you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:Job Summary This position oversees the processing of outbound parcels at the company’s package center facilities. He/She conducts pre-operation checks, manages sorting, loading and dispatch operations, and performs post-operation functions. He/She supervises Part-Time Supervisors, Administrative staff, and Hourly employees. Purpose / Objective To achieve new agents / reseller acquisitions, penetrate existing accounts and retain the signed accounts to achieve the annual revenue target.Primary Activities / Responsibilities<ul><li>Create and implement plan for revenue generation by addition, penetration &amp; retention of new agents / reseller.</li><li>Create &amp; enhance brand image of the company with existing &amp; new agents / reseller through regular planning, monitoring, directing &amp; motivating the team.</li><li>Monitor service rendered to agents / resellers regularly &amp; get feedback from them on a regular basis.</li><li>Ensure submission &amp; collection of bills.</li><li>Ensure proper implementation of Contract Operating Procedure across the zone for each client.</li><li>Monitor any leakage in the revenue.</li><li>Create and execute initiatives to improve revenue churn.</li><li>Conduct service reviews with agents / resellers.</li><li>Review and appraise performance of business partners periodically. </li></ul>Performance Indicators<ul><li>New Business Generation (Increase Market Share)</li><li>Retention of existing agents / resellers</li><li>Increase agent / supervisor base.</li><li>Timely billing and collection.</li><li>All other commercial goals laid down.</li></ul> Qualifications:<ul><li>Bachelor's Degree or International equivalent</li><li>Working knowledge of Microsoft Word, Excel, Access, and Outlook</li><li>Ability to lift 70 lbs./32 kgs.</li><li>Availability to work flexible shift hours, up to 5 days per week</li><li>Strong oral and written communication skills</li></ul> Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.<h4>Experience Level</h4>Mid Level

United Parcel Service (india) Private Limited

Assistant Manager Operations

Technical Operation Manager Experience: 7 to 10 YearsGraduation mandatoryImmediate to 15 days joiners Share your updated resume npw.

Impact Infotech Private Limited

Technical Operations Executive (Tech Ops)

Founder’s Office – Data & Ops Manager If you love systems and dashboards and make chaos look like choreography, this one’s for you.- You’ll be our go-to for everything from inventory to logistics to analytics.- You’ll work directly with us to build the operational backbone of Manetain.- You’ll help build the systems that keep us moving and spot the cracks before they become problems.- You’ll also get full ownership, direct mentorship, and be trusted with real decisions. Send an email&nbsp;with Subject: [Role Name], [Your Name]Attach: Your CV (PDF only, seriously)

Manetain

Business Intelligence Support Specialist

Senior Process ExpertCustomer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>. <h4>Experience Level</h4>Senior Level

Maersk Line India Pvt Ltd

Senior Process Associate

Process Expert (Customer Support)Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>. <h4>Experience Level</h4>Senior Level

Process Specialist

Manager, Billing Support & TPAProud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).Learn more about life and purpose of our company directly from India colleagues’ video: <a href="https://www.lseg.com/en/careers/where-we-work/bengaluru-india" rel="noopener noreferrer" target="_blank">Bengaluru, India | Where We Work | LSEG</a>Directs and coordinates Usage Billing, My Account, Billing Desk and Third Party function within Order Management. This role will include handling team leads who in turn manages staff of around 10-15 individuals, providing leadership and expertise to their team, meeting targets for timeliness, driving quality across the process, MTTR, Case Volume Reduction, driving efficiency, meeting service levels, and achieving relevant role-based performance objectives.KEY RESPONSIBILITIES AND ACCOUNTABILITIES<ul><li>Leads Usage Billing, Billing Desk, My Account Team and Third Party function within Centre of Excellence globally in close partnership with Sales Order Management, Credit Controllers, Billing Execution team, Technology, Frontline helpdesk functions, Workflows and Service Delivery teams</li><li>Setting annual department goals in alignment with DSO/GSO and progressive targets on quarterly basis to support company goals and supervise them for delivery</li><li>Works with team leaders, managers and knowledge specialists to ensure that team members have the appropriate training to perform to required work using Skills Matrix and Learning Framework</li><li>Embed QAS, Write Right within COE and Improvise documents to drive QAS usage and accuracy</li><li>Support Strategic Programs like CPQ Migration, BON to RTO, Beacon, Billing Accuracy improvements and E-commerce</li><li>Drive Improvements on Billing &amp; My Account Teams working closely with Workflows and Dev team to live the vision of Self-Service Capabilities and Chat Bot</li><li>Handles customer queries and critical issues in an effective manner. Intensify all delays and service disruptions to internal groups as appropriate.</li><li>Leads continuous improvement for improving process, systems and tools including partnering with support functions to remove the obstacles, remove waste and non-value add tasks, eventually to create capacity - Using FMEA, Value Stream, Deep Dives etc.</li><li>Ensures effective performance / feedback mechanisms are in place to continually supervise and improve performance across the team</li><li>Leads, Mentors, Coach and partners to effectively resolve outstanding billing issues on a timely basis to avoid lager impacts.</li><li>Engage top talent within COE into site-wide or order management wide initiatives</li><li>Uses Risk management processes to mitigate issues to reduce exposure</li><li>Monitor, track, document and report Risk Events on a regular basis to improve risk awareness and appropriate documentation</li><li>Experience of interacting at senior levels and ensuring credibility is maintained through strong delivery against commitments.</li><li>Manage the team to ensure that customer’s requirements are met and reviews conducted and the team focuses to improve the experience Pulse feedback score.</li><li>Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees.</li></ul>SKILLS AND PROFICIENCY<ul><li>People management - Leads and handles people, holding responsibility for motivation, attraction, retention and performance management.</li><li>Customer management - Builds trusting relationships with internal and external partners (including customers) to understand their drivers and ensure delivery of positive outcomes.</li><li>Operational Improvement - Identifies opportunities to improve efficiency while providing detailed analysis to optimize cost effectiveness.</li><li>Change Enablement - Uses a systematic approach to deal with change, transition or transformation of an organization's goals, processes or technologies, implementing strategies for effecting behavioral and cultural change, controlling change and helping people to adapt to change.</li><li>Customer Centricity - Demonstrates a customer-centric approach to explore business challenges, developing tailored solutions and providing trusted advice.</li><li>Critical thinking - Develops a broad view of the role and its mission to innovate through analysis of issues and trends and how these could be linked to responsibilities, capabilities and potential growth of the organization</li><li>Business approach - Ensures a way of thinking which involves seeing problems as opportunities and then turning those opportunities into business.</li><li>Communication - Communicates with clarity and precision, presenting sophisticated / technical information in a concise format that is audience appropriate.</li><li>Decision making - Selects between two or more alternatives proficiently by collecting information to reach the best outcome in the shortest amount of time.</li><li>Issue management - Handles customer concern at all levels so that incidents and problems are dealt with.</li><li>Risk management and mitigation - Uses appropriate methodologies, tools and techniques to identify and evaluate the organization's risk exposure, mitigating and leading against unacceptable risks.</li></ul>Qualifications &amp; Experience Requirements<ul><li>Experience in Sales Order Management, Usage Billing, Order to Cash functions with in-depth knowledge Billing Systems preferred</li><li>Team Leader with minimum 2 plus years of experience in the current role</li><li>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</li></ul>Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this <a href="https://www.lseg.com/content/dam/lseg/en_us/documents/policies/lseg-global-candidate-privacy-notice.pdf" rel="noopener noreferrer" target="_blank">privacy notice</a> carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprivacyportalde-cdn.onetrust.com%2Fdsarwebform%2F5f7a2da0-bed0-45e8-ac2c-c1f297e2efdc%2F4ae30ef5-8107-4353-a0b5-1bf34dd647f6.html.&amp;data=04%7C01%7Cbhavya.rajesh%40refinitiv.com%7C5998c534e4414d538b5008d96d2cce9f%7C71ad2f6261e244fc9e8586c2827f6de9%7C0%7C0%7C637660862381817886%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=tsXMrVLiU6mEDSYR3lPSoKobrJfrDcmk34w9RIHdUfI%3D&amp;reserved=0" rel="noopener noreferrer" target="_blank">your rights and how to contact us as a data subject</a>. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.<h4>Experience Level</h4>Mid Level

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