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Services Operations Analyst Role Overview:&nbsp;&nbsp;The Service Operations Analyst will be responsible for managing key aspects of process governance and operations for the Cornerstone Global Professional Services Operations team.&nbsp;This includes activities such as reporting &amp; analytics, ownership and maintenance of CRM systems, and providing strategical and tactical support to the Professional Services team. Collaboration in this role means partnering with the Partner Success Managers, Sales, Finance, and Technology teams to coordinate key aspects of the on-boarding and service delivery process.&nbsp;The Services Operations Analyst will also manage the day-to-day activities of new project creation and expertise of our PSA tool.&nbsp; In This Role You Will:<ul><li>Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.</li><li>Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.</li><li>Scope and execute project/programs aimed at garnering efficiency and overall profitability.</li><li>Ownership and maintenance of the CRM systems and ensuring data accuracy.</li><li>Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.</li><li>Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.</li><li>Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale.</li><li>Influence project objectives and direction with company leaders.</li><li>Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence.</li><li>Structure and build out complex reporting needs and deliver presentations.</li><li>Assist global resourcing team as needed with services staffing internally and externally with partners.</li><li>Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.</li></ul> You’ve Got What It Takes If You Have:<ul><li>Bachelor's ideally or equivalent experience.</li><li>4+ year of experience in the field or in a related area.</li><li>Strong organizational skills with the ability to manage multiple tasks simultaneously.</li><li>Excellent communication and PowerPoint skills to deliver presentations to multiple levels of leadership.</li><li>Highly motivated self-starter who is an excellent team player and can work collaboratively across multiple functions with virtual and global team leaders.</li><li>Strong leadership and mentoring experience, with a passion to teach, while also demonstrate openness to learn from others.</li><li>Exceptional data analysis skills with advanced knowledge of MS Excel.</li><li>Knowledge of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on system integration, data warehousing, and analytics.</li></ul>

Cornerstone OnDemand

Business Operations Analyst

Managed Services Operations Management- Role involves managing operations within managed services.
- Candidates with experience ranging from freshers to 15 years are encouraged to apply.
- The position is based in Mumbai, indicating a focus on local operations.
- Responsibilities may include overseeing service delivery, ensuring client satisfaction, and managing operational efficiency.
- Ideal for individuals looking to grow in a dynamic environment with opportunities for both entry-level and experienced professionals.

NTT India

Technical Support Manager

Operations Team Member-Support Services-Quality Control-Operations 360Operations 360 JOB DESCRIPTION<ol><li>Coordinate with various Process teams</li><li>Coordinate with various Product teams</li><li>Coordinate with RPC’s</li><li>Conduct Trainings for RPC’s</li><li>Conduct meetings and coordinate with different business units</li><li>Ensure Processes which are released to RPC’s and confirmation is obtained for implementation</li><li>Perform GL Reconciliation</li><li>Coordinate with IAD audit and coordinate with RPC’s for closure of audit observations</li><li>Should have knowledge of KYC documents and regulations</li><li> Identification and Implementation of the Quality Checks to be done on the  new processes released of Retail Liability Operations</li><li> Performing quality control checks as per the defined parameter</li><li> Performing regulatory activities, tracking and reporting the same within defined timelines </li><li> Identifying controls for system validations </li><li> Liaising with Departments like Compliance/Product/ Process/ Legal/ Marketing as and when required</li><li> Implementing controls prior and post Audit findings</li><li> Periodic vendor visit</li><li> Conduct regular trainings</li></ol> Skills Required <ol><li>Good communication skills</li><li>Interacting with various stake holders</li><li>Should have good knowledge on Excel, Word, PPT</li><li>Knowledge of building queries for extracting data from reporting systems</li></ol>( DWH , SQL etc..)<ol><li>Eye for details </li><li>Knowledge of KYC guidelines</li></ol>

Kotak Mahindra Bank

Operations Associate

Senior Assistant International OperationsThe Senior Assistant International Operations role at Fortis Memorial Research Institute in Gurgaon involves supporting the international operations team in various administrative and operational tasks. The role requires strong organizational and communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. The ideal candidate should have prior experience in international operations and a good understanding of the healthcare industry.

Fortis Healthcare Limited

Senior Executive Operations

Commute ManagerJLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   What this job involves:As a Commute Manager at JLL, you'll lead comprehensive transport operations that ensure seamless, safe, and efficient employee commuting experiences while managing round-the-clock transportation services. This critical role requires you to oversee transport operations using MoveInSync technology, manage centralized command operations, and collaborate with transport vendors to maintain 100% compliance with safety and regulatory standards. You'll be responsible for team leadership, policy implementation, vendor management, and data analysis to optimize transport efficiency while ensuring employee satisfaction and safety. This position offers the opportunity to make a significant impact on employee wellbeing through strategic transport planning, vendor relationship management, and continuous process improvement. By joining our collaborative team, you'll contribute directly to JLL's commitment to exceptional workplace experiences while leading a team that supports thousands of employees' daily commuting needs across multiple locations.What your day-to-day will look like:<ul><li>Oversee overall transport operations round-the-clock, ensuring seamless 24/7 service delivery while implementing and updating transport policies across the organization</li><li>Manage team schedules, shift planning, and daily activity coordination while conducting regular one-on-one meetings and performance coaching sessions with team members</li><li>Collaborate with transport vendors to complete vehicle and driver inductions, ensuring 100% compliance with safety standards and regulatory requirements</li><li>Execute monthly vendor review meetings and prepare vendor scorecards to measure performance while maintaining regular interaction with service providers for smooth operations</li><li>Ensure timely incident reporting to business and management while implementing proactive safety measures based on industry insights and ground situations</li><li>Monitor and analyze transport data using MoveInSync and other tools, preparing monthly reports and maintaining data backups in shared folders</li><li>Ensure women employee safe travel protocols are followed, especially during odd hours, while maintaining compliance with organizational policies and RTA regulations.</li></ul>Required Qualifications:<ul><li>Bachelor's degree from an accredited institution</li><li>Minimum 5 years of experience in employee transportation, commute program administration, or related operational role</li><li>Strong analytical and problem-solving skills with proficiency in data analysis and reporting tools</li><li>Excellent communication and interpersonal abilities with proven team leadership experience</li><li>Knowledge of local and regional transportation systems, regulations, and compliance requirements</li><li>Experience with transport management systems and centralized command operations</li><li>Demonstrated ability to manage vendor relationships and ensure service level compliance.</li></ul>Preferred Qualifications:<ul><li>Experience with MoveInSync or similar transport management platforms</li><li>Background in managing 24/7 operational environments</li><li>Knowledge of RTA regulations and government policy compliance in transportation</li><li>Experience implementing business continuity plans for transport operations</li><li>Background in safety management and risk mitigation for employee transportation</li><li>Experience with vendor performance management and contract administration</li><li>Understanding of women's safety protocols and security measures in transport operations.</li></ul>Location: OnsiteAt JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion.Location: On-site –Hyderabad, TSScheduled Weekly Hours: 48Job Tags:GREFIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our <a href='\"https://www.us.jll.com/en/careers/candidate-privacy-statement\"' target='\"_blank\"'>Candidate Privacy Statement</a>.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy <a href='\"https://www.us.jll.com/en/careers/disclaimers\"' target='\"_blank\"'>here</a>.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our <a href='\"https://www.us.jll.com/en/contact-us\"' target='\"_blank\"'>Contact Us</a> page &gt; I want to work for JLL.

Jones Lang Lasalle Property Consultants India Pvt Ltd

Transportation Manager

Operations EngineerProject Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Autosys Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Project Role :
Operations Engineer

Project Role Description :
Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have Skills :
Autosys Administration

Good to Have Skills :
 No Technology Specialization

Job Requirements :
Key Responsibilities :
-Experienced in Job Scheduling and Monitoring of Jobs -Experience in working using Autosys GUI and CLI -Experience in Job Creation / Modification / Deletion -Troubleshooting with jobs schedule and agent related issues, Calendar creation and Maintenance -Responsible for Design and Implement the new batch jobs -Setting up of new day process jobs for various applications -Scheduling batch Jobs and testing it in the test Environments and migrate into Production

Technical Experience :
-Experience in Autosys agent Installation, Autosys Database Administration, patching and Autosys upgrade activities -Installation and configuring of Autosys/WCC and EEM applications -Candidate should have good experience in Autosys tool Administration and job migration -Candidate should have good knowledge on troubleshooting of Autosys tool issues -Strong knowledge and acceptance of Incident, Change and Problem Management -Help the Batch monitoring team to resolve the issues

Professional Attributes :
-Shell Scripting Knowledge -Performs troubleshooting and resolution of incidents and assists application developer team with troubleshooting as needed, interacts with software vendor for incident resolution -Knowledge on Autosys Tool

Educational Qualification:
-Bachelor Degree

Accenture India Private Limited

Operations Engineer

IMU - S&C - Supply Chain - ManagerJob Title - S&amp;C Supply Chain, Manager IMU Management Level: 07 - Manager  Location: Mumbai/ New Delhi /BangaloreMust have skills: Demand Planning &amp; Forecasting, Supply Planning &amp; Production Planning, Inventory Optimization &amp; Working Capital Management, Network Strategy &amp; Supply Chain Design, Supply Chain Risk Analytics &amp; Scenario PlanningGood to have skills: Blue Yonder, O9, KinaxisJob Summary: As a part of our Supply chain and operations practice, you will help organizations reimagine and transform their supply chains for tomorrow with a positive impact on business, society and the planet.Together, let’s innovate, build competitive advantage, improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient. Roles &amp; Responsibilities: Act as a strategic advisor and a hands-on transformation leader — helping clients define their supply chain vision, craft actionable roadmaps, and manage the delivery of initiatives that address both long-term strategic priorities and short-term operational challenges. Engage deeply with client leadership, develop compelling business cases, and drive value realization across engagements.-  Lead end-to-end delivery of supply chain transformation projects, balancing long-term strategic design with pragmatic execution.-  Define client supply chain strategies, operating models, and digital roadmaps aligned to business objectives.-Help originate deals based on defined commercial pathways; drive innovative deal construct and  solutioning to grow business-  Identify key opportunities for value creation — from cost reduction and service improvement to risk mitigation and process excellence.-  Engage with senior client stakeholders, building trusted relationships and managing expectations throughout the project life cycle-Lead and support development of cutting-edge points of view and articles that drive Accenture equity in the market-  Drive business development by contributing to proposal creation and shaping new opportunities.-  Support capability building, practice development, and thought leadership within the Supply Chain &amp; Operations team.-Coach team members on activities such as as-is process and maturity assessment, technology evaluation, opportunity identification, business case and roadmap creation along with implementation of recommendations Professional &amp; Technical Skills: Must Have Skills: Digital Supply Chain Experience in India MarketStrong program management skills such as budget management, project planning, time management, communication, decision-making, presentation, and organization skillsExcellent data analytics, data interpretation and presentation skillsAbility to solve complex business problems and deliver client delightExcellent communication, interpersonal and presentation skillsCross-cultural competence with an ability to thrive in a dynamic environment Additional Information: - The ideal candidate will possess a strong educational background, along with a proven track record of delivering impactful solutions in Digital supply Chain Space<a href="https://www.accenture.com/in-en/about/company-index" target="_blank">About Our Company | Accenture</a>

Supply Chain Manager

Operations Coordinator<h4>Job Description</h4>The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments. Responsibilities<ul><li>Enhance customer relationships by identifying areas for improvement in the overall customer experience</li></ul><ul><li>Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers</li><li>Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems</li><li>Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA</li><li>Tracking &amp; monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client</li><li>Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary</li><li>Maintain knowledge of customer and company policies on all aspects of product movement</li><li>Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs</li><li>Identify and articulate process improvement ideas to support operations</li><li>Create documented process for customers when requested - SOP/SWI creation</li><li>Support the implementation of company’s culture within the team</li><li>Work towards individual and department Key Performance Indicators (KPIs)</li><li>Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes</li><li>Meets company standards of 52 hours training per year per employee.</li><li>Attend training classes when required.</li><li>Complete mandatory training when required.</li><li>Should be able to work in 8:00PM IST- 5:00AM IST.</li></ul><h4>Qualifications</h4> <ul><li>Bachelor's degree or equivalent working experience</li><li>1-2 years of experience in logistics and/or high volume customer service roles</li><li>Fluent in English; excellent written and oral communication skills</li><li>Excellent customer service skills</li><li>Strong organizational, communication and problem-solving skills</li><li>Self-starter with the ability to triage and prioritize tasks in a fast-paced environment</li><li>Analytical mindset with the ability to interpret data and make informed decisions</li><li>Possesses a positive,  can-do attitude</li><li>Strong knowledge of Microsoft Office, Google Workspace</li></ul><h4>Additional Information</h4>All your information will be kept confidential according to EEO guidelines.<h4>Experience Level</h4>Entry Level

Expeditors International (India) Private Limited

Operations Coordinator

Global Customer Hubs Asst. ManagerJob Title: Global Customer Hubs Asst. ManagerLocation: BangaloreAbout Unilever:Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.Job Purpose:Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.  If you are an O2C expert, who is looking to for an exposure of business across Europe, then this role is just for you! Key Responsibilities:<ul><li>Assuring excellence in Service Delivery to the countries from the 3rd party partner, through processes aligned to Unilever way of working </li><li>Establish and drive KPIs and SLA measures that are fully representative of the operations</li><li>Supporting in-market teams on managing and escalating disputes, performance issues and customer related claims (internal and external) </li><li>Driving performance improvement and step-change transformation with the Partner network, through analytics and automations </li><li>Accountable for a robust and fully functioning governance model - Transactional Alignment, Continuous Improvement, Monthly &amp; Quarterly Performance Review meetings with  EU iOps teams and Partner.    </li><li>Develop robust and effective BCP.    </li><li>Develop a high performing extended team in the partner org with deep understanding of the processes and a high level of business intimacy</li></ul>Experiences &amp; Qualifications:<ul><li>Graduate/ post-graduate</li><li>Experience in O2C (Order to Cash) space</li><li>Strong English language skills written and spoken</li><li>Strong programme / project management experience</li><li>Understanding and excellent application of Analytical tools</li></ul>Skills:<ul><li>Exposure to High Radius tool</li><li>Business acumen and customer centric mindset </li><li>Agile mindset and capabilities </li><li>Holding people accountable and strong personal accountability for delivery </li><li>Ability to work effectively in both independently and in team environment</li></ul>Leadership:<ul><li>You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li><li>Critical SOL (Standards of Leadership) Behaviours<ul><li>PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.</li><li>PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.</li><li>CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.</li><li>PURPOSE &amp; SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.</li><li>AGILITY: Explores the world around them, continually learning and developing their skills.</li></ul></li></ul>Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.<h4>Experience Level</h4>Mid Level

Hindustan Unilever Limited

Assistant Manager

Assistant Manager - Fulfilment OperationsJob Title: Assistant Manager - Fulfilment OperationsLocation: BangaloreAbout Unilever:Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.About UniOps:Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit. The Asst. Manager – S2P will be responsible for overseeing end-to-end Source-to-Pay operations with a focus on order fulfilment, supplier management, and helpdesk support. The role requires strong expertise in COUPA and related procurement systems to ensure seamless operations, user support, and process improvements. The incumbent will manage a team responsible for operational excellence, compliance, and continuous improvement within the procurement cycle. • Manage PR2PO, Helpdesk and Automated buying operations for global MBS sourcing through the 3PSP. • Oversee the procurement helpdesk team ensuring timely resolution of user queries and incidents. Develop knowledge base articles, SOPs, and training materials to enhance end-user adoption. • Operationalizing controls in all service lines designed by the PEC Team and ensure that the same are strictly adhered to. • Support audits like Corporate, GCAD (Global Control Assurance Department), Sox, Statutory and provide required support for closure of audits on time • Manage vendor relationships and ensure service level agreements (SLAs) are achieved. Publish the month-end KPI reporting and Leadership presentations • Collaborate with cross-functional teams including Finance, IT, and Business Units for smooth S2P operations. • Undertake transformation initiatives in the areas of fulfilment. Design and develop dashboards/visualization to showcase KPI tracking. Key Responsibilities: Operational Management • Manage end-to-end S2P processes including requisition to purchase order, order fulfilment, invoice processing, and payment execution. • Oversee order fulfilment activities ensuring timely procurement, delivery, and resolution of order-related issues. • Ensure adherence to company procurement policies, controls, audit and compliance requirements.System &amp; Technical Expertise (COUPA) • Act as the COUPA system expert to support business users, resolve technical/system-related issues, and coordinate with IT/COUPA support teams. • Drive enhancements, configurations, and testing in COUPA for improved efficiency and automation. • Monitor and analyze system performance to proactively identify issues and opportunities. Helpdesk &amp; User Support • Oversee the procurement helpdesk team ensuring timely resolution of user queries and incidents. • Develop knowledge base articles, SOPs, and training materials to enhance end-user adoption. • Ensure high customer satisfaction scores for helpdesk operations.Team &amp; Stakeholder Management • Lead, mentor, and develop a high-performing team handling day-to-day procurement and support operations. • Collaborate with cross-functional teams including Finance, IT, and Business Units for smooth S2P operations. • Manage vendor relationships and ensure service level agreements (SLAs) are achieved.Continuous Improvement &amp; Reporting • Monitor KPIs (cycle time, order accuracy, user satisfaction, compliance, cost savings) and implement improvements. • Identify opportunities for automation and process simplification in S2P. • Prepare and present regular performance reports to senior leadership. Qualifications &amp; Skills: • Bachelor’s degree in Finance, Supply Chain, Business Administration, or related field; MBA/Chartered Accountant/Procurement Certification (CIPS/ISM) preferred. • 8+ years of experience in S2P/Procurement operations with at least 3+ years in a managerial role. • Strong functional and technical knowledge of COUPA (P2P, Invoicing, Supplier Portal, Analytics, Configurations). • Experience in order fulfilment, procurement helpdesk management, and stakeholder/vendor engagement. • Strong analytical, problem-solving, and process improvement skills. • Excellent leadership, communication, and stakeholder management abilities.Please Note:All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding.<h4>Experience Level</h4>Senior Level

Assistant Manager Operations

Manager, Operations ChangeWelcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.The Job:The WBD Global Content Operations (GCO) runs worldwide post-production services and sources, creates, customizes and localizes all content from our studios, producers, marketers and 3rd party distributors to delivers for all our content outlets globally across Streaming, TV Networks, Theatrical exhibitors, Home Entertainment Licensing Clients, Marketing, Advertising and Publicity.As the Operations Change Manager within the Strategy &amp; Business Development team at Warner Bros. Discovery’s Global Content Operations (GCO), you’ll help deliver complex, global change initiatives that reshape how our content is produced, localized, and delivered to the world.GCO manages post-production and content delivery to more than 3,000 platforms, 600 channels, and 18 streaming services across 200+ territories. We localize content in over 68 languages—and we’re transforming how we work to serve that scale with greater speed, consistency, and innovation.In this role, you’ll be a key player in the change management team—helping define and execute strategies that enable the adoption of new workflows, systems, and ways of working. Reporting to the Director of Strategy &amp; Change and working closely with the Change Management Lead, you’ll partner across teams including operations, technology, and analytics to ensure transformation efforts land smoothly and deliver measurable results.We’re looking for someone who is organized, people-focused, and energized by complexity. You’re comfortable diving into the details, facilitating collaboration, and building trust with cross-functional partners. You care about people, processes, and impact—and you’re ready to help us build a best-in-class change function.The Daily: Lead Change Delivery on Key Initiatives<ul><li>Plan and execute change management activities for initiatives across technology, processes, and organizational transformation.</li><li>Conduct change impact and readiness assessments to evaluate the scale of change and identify potential risk areas.</li><li>Create stakeholder maps, training needs assessments, and communications strategies that support adoption and minimize disruption.</li><li>Help define and refresh Standard Operating Procedures (SOPs), training materials, and workflow documentation as new systems and processes are introduced.</li></ul>Measure, Communicate &amp; Improve<ul><li>Track adoption, engagement, and readiness metrics in partnership with the analytics team, and use that insight to refine change approaches.</li><li>Develop internal communications, surveys, newsletters, and training materials to keep stakeholders informed and engaged throughout change rollouts.</li><li>Support the development of a shared knowledge base for global content operations teams.</li></ul>Cross-Functional Partnerships:<ul><li>Work closely with technology, program management, operations, and the wider change team to align timelines, goals, and messaging.</li><li>Act as a trusted point of contact for operational teams navigating change—bringing clarity, structure, and support throughout the journey.</li></ul>Contribute to the Evolution of the Change Function<ul><li>Share learnings, templates, and best practices with the broader change team to help refine our approach.</li><li>Provide feedback and insights that contribute to the continuous improvement of the GCO change management operating model.</li></ul>The Essentials<ul><li>&gt; 5 years of experience in Change Management, Continuous Improvement or related roles.</li><li>&gt; 5 years of experience in Production, Post-Production, Operations, Media, Broadcast and/or Streaming Distribution, strongly preferred.</li><li>Methodologies and Frameworks: Strong knowledge of change management principles, methodologies, and tools</li><li>Critical Thinking: Proven ability to think strategically, question assumptions, and approach problems from multiple angles to develop solutions</li><li>Analytical Thinking: Strong experience in analyzing complex processes and data sets, with a track record of using data to drive process improvement decisions</li><li>Communication Skills: Demonstrated expertise in preparing and delivering presentations to leadership, and in clear, concise documentation that effectively communicates complex information</li><li>Time Management Skills: Exceptional organizational and time management skills, with the ability to manage multiple projects and deliverables in a fast-paced environment</li><li>Documentation: Demonstrated ability in producing and managing comprehensive documentation, including Change Management Plans, analysis, assessments, training, implementation and Communication Plans.</li><li>Performance Indicators: Experience in using data to develop and monitor KPIs and OKRs to align change management efforts with strategic business objectives</li><li>Global Team Collaboration: Experience working with global teams across multiple time zones, demonstrating the ability to manage diverse perspectives and drive consistent process improvement initiatives.</li><li>Agility and Adaptability: Demonstrated ability to thrive in an environment of continual change, with comfort in navigating ambiguity, adapting to shifting priorities, and leading process improvements in a dynamic setting.</li></ul>Shift Timings:- 11.30 AM to 7.30 PM IST How We Get Things Done…This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at <a href="http://www.wbd.com/guiding-principles/" rel="noopener noreferrer" target="_blank">www.wbd.com/guiding-principles/</a> along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.Championing Inclusion at WBDWarner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our <a href="https://careers.wbd.com/global/en/accessibility" rel="noopener noreferrer" target="_blank">accessibility page</a> for instructions to submit your request.<h4>Experience Level</h4>Mid Level

Warner Bros Pictures (india) Private Limited

Operation Manager

Customer Service Operations<h4>Job Description</h4>We are seeking a dynamic and experienced Process Excellence Lead to join our team. This individual will be responsible for driving end-to-end process improvement initiatives, ensuring audit readiness, and leading innovation projects across AFO commercial operations. The role requires a strong background in cross-functional collaboration, stakeholder engagement, and an analytical mindset with the ability to influence outcomes at all levels. This role combines need-based production responsibilities with significant process management, audit preparedness, partner management, and indirect people engagement exposure. The ideal candidate will not only drive daily operational excellence but will also lead continuous improvement efforts across functions, foster innovation, and uphold the highest quality standards.Key Responsibilities:<ul><li>Manage day-to-day operational activities with a strong focus on achieving production targets, quality, and customer satisfaction.</li><li>Identify, lead, and execute process improvement initiatives and Lean/Kaizen projects to drive cost savings and improve process efficiencies.</li><li>Lead Testing and SOP creation projects ensuring new solutions are effectively implemented across teams.</li><li>Drive customer feedback analysis (Customer Experience) and action planning to improve customer satisfaction and service delivery.</li><li>Pioneer Automation and RPA initiatives where applicable to improve productivity and minimize manual effort.</li><li>Collaborate with cross-functional stakeholders to ensure seamless project execution and alignment with business goals.</li><li>Ensure QMS compliance and audit readiness (SOX, external audits), including RCA/CAPA and documentation controls.</li><li>Prepare and present project progress, business cases, and data-driven insights to leadership and business partners.</li><li>Manage customer escalations and partner with global teams to resolve complex operational challenges.</li><li>Mentor and guide team members while promoting a positive and collaborative team culture.</li><li>Own end-to-end responsibility for sub-processes and support daily operations when needed.</li><li>Supporting the end-to-end Customer Registration (E-Com) process ensuring high accuracy and timely delivery.</li><li>Perform root cause analysis (RCA) and develop corrective and preventive actions (CAPA) for process deviations and quality issues.</li><li>Support people engagement initiatives by tracking daily performance, providing coaching and feedback to team members.</li><li>Work closely with managers and SUPs to address engagement, learning needs, and performance improvements.</li><li>Play an active role in building a strong team culture focused on accountability, collaboration, and development.</li><li>Supporting Web Billing process, ensuring end to end process optimization and portal registration.</li></ul>Required Skills &amp; Experience:<ul><li>Proven experience in global process management, preferably PMP certified.</li><li>Operational excellence in SC and SOM process</li><li>Strong knowledge of SAP ECC &amp; CRM and other ERP tools</li><li>Expertise in handling complex administrative and customer service issues with E2E value chain visibility.</li><li>High proficiency in benchmarking, trend analysis, market analysis, and impact evaluation.</li><li>Strong written and verbal communication and presentation skills.</li><li>Ability to influence without authority and drive change across multiple teams.</li><li>Strong decision-making and problem-solving capabilities.</li><li>Flexibility to work on stretched goals under a global work environment.</li><li>Analytical mindset with a focus on measurable outcomes and data-driven insights.</li><li>Experience handling partner/customer registrations, ACX action planning, and stakeholder engagement.</li></ul><h4>Qualifications</h4><ul><li>Bachelor’s or Master’s degree in Business, Operations, or a related field.</li><li>8+ years of experience in operations, process improvement and/ or project management.</li><li>Exposure to SOX compliance, QMS frameworks, and audit preparedness.</li><li>Experience in indirect people engagement, daily performance tracking, and team development.</li></ul>Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h4>Travel Required: </h4>No<h4>Shift: </h4>Evening<h4>Duration: </h4>No End Date<h4>Job Function: </h4>Customer Service<h4>Experience Level</h4>Senior Level

Agilent Technologies India Pvt Ltd

Business Process Lead

Professional 1, Workforce ManagementSummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas. Your Role in Our MissionReal-time monitoring - Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues. Staffing adjustments - Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations. Break management - Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels. Adherence monitoring - Track agent adherence to their scheduled work times and identify deviations requiring intervention. Performance reporting - Generate real-time reports on key metrics like call volume, average handle time, and service level attainment. Collaboration with operations team - Work closely with operations managers to identify and address operational challenges, providing insights to improve scheduling strategies. Identifying trends - Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues. Escalation management - Escalate critical issues to relevant stakeholders when necessary, such as unexpected high call volumes or staffing shortages. System management - Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports. What We’re Looking ForStrong analytical skills to interpret data and make informed decisions quickly Excellent communication skills to collaborate with operations teams and escalate issues effectively Ability to work under pressure and make rapid adjustments in a fast-paced environment Proficiency in workforce management software and tools Understanding of contact center operations and key performance metrics What You Should Expect in This Role Shift Timing: Night shift, 9 hours between 4:30 PM – 4:30 AM IST

Gainwell Technologies

Professional

Contract Order HandlerAbout the job<ul><li>At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas and great ideas drive progress.</li><li>As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place every day.</li></ul>Job Responsibilities: Coordinate with relevant departments like Sales (Business Unit), Purchase, Design, Quality Assurance for execution of projects. Support Project Order Manger to execute projects. Handle material and capacity planning, scheduling, monitoring, controlling Contract Orders. Monitor job progress from Conception to Completion, maintaining delivery precision. Secure minimum Inventory: raw material, components, WIP, no shortages. Work on Movex and PROMIS systems to raise Purchase Requisations &amp; Project Management activities. Attend and analyze customer complaints. Manage reports. Conduct Local Assembly Project Order Reviews Cordinate with Global Project Order Manager for reviews and execution. Drive/contribute to continuous improvements What you know:<ul><li>Project Management :- Have a deep understanding of the Project Management Process.</li><li>Communication &amp; Cordination Skills :- BE able to cordinate with cross functional teams.</li><li>Leadership &amp; Influence:-  Lead team of CFT members, analyze problems, identify root causes, and find and work on proposed solutions</li><li>Technical Proficiency:- Become proficient in using Movex and PROMIS systems.</li><li>Continuous Learning:- Ability to learn new processes and systems as per requirement.</li><li>Attension to detail:- Capture details during project execution and track action points with concern person till closure.</li></ul><ul><li>Problem-Solving: Strong analytical and problem-solving skills with the ability to identify issues, evaluate options, and implement effective solutions.</li></ul>Experience:<ul><li>Strong knowledge of the Project management function, basic manufacturing processes, methodologies and tools of around 5 to 8 Years Exeperiance.</li></ul>Education:<ul><li>Any BE/B-tech (Mechanical-Preferred)</li></ul>Physical &amp; Environmental Factors<ul><li>Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor – footwear, hearing, eyewear.</li><li>Environmental Factors (hazardous materials, work location, work surfaces, exposure).</li></ul>Why should you apply:<ul><li>We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.</li><li>Exciting place to build a global network with different nationalities.</li><li>Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.</li></ul>"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”

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