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Rashtrapati Bhavan

Customer Care Executive (Voice Process)

Company: Leading BPO Organization
Location: [Add your city/location]
Salary Range: ₹15,000 – ₹40,000 per month (based on experience & communication skills)
Job Type: Full-time | Voice & Blended Process

⸻

About the Role

We are hiring Customer Care Executives for our Voice Process (Inbound/Outbound). The role involves handling customer queries, resolving issues, and ensuring excellent service delivery. Candidates with strong English and regional Gujarati communication skills will be given preference.

⸻

Key Responsibilities
	•	Handle inbound and outbound customer calls professionally and efficiently.
	•	Respond to customer queries, provide accurate information, and ensure customer satisfaction.
	•	Manage blended process (voice + chat/email) as per requirement.
	•	Maintain records of customer interactions and transactions.
	•	Follow company procedures, policies, and scripts while communicating.
	•	Escalate unresolved issues to the appropriate department when necessary.

⸻

Eligibility Criteria
	•	Education: Minimum 12th pass or Graduate in any stream.
	•	Experience:
	•	Freshers with excellent communication skills are welcome.
	•	Experience in BPO / Customer Support / Voice Process preferred.
	•	Languages Required:
	•	Excellent command of English & Hindi (mandatory)
	•	Knowledge of Gujarati (preferred / added advantage)
	•	Communication Skills:
	•	Strong verbal communication and listening skills.
	•	Clear and confident voice tone.
	•	Ability to handle pressure and communicate effectively.
	•	Shift: Rotational shifts (Day/Night depending on process)
	•	Location: [Mention on-site / hybrid / work from home]

⸻

Salary & Benefits
	•	₹15,000 – ₹40,000 per month (based on experience, fluency, and performance)
	•	Incentives and performance bonuses.
	•	Paid training provided.
	•	Opportunity to grow within the organization.


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Customer Support Executive

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Customer Support Executive

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