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Lead Specialist - Metrics, Analytics & Reporting<h4>Company:</h4>Mercer<h4>Description:</h4>Mercer is seeking candidates for the following position based in their GGN OfficeThis is a hybrid role that has a requirement of working at least three days a week in the office.Lead Specialist - Metrics, Analytics &amp; ReportingNo. of Open roles - 1What can you expect?The role will be responsible for working within the UK Teams, to deliver an excellent and consistent experience for the consultants to support them in renewal and market review of healthcare and protection policies for our clientsThis position is responsible for various professional activities for assigned moderate portfolios, including processing and technical checks of transaction, administration of Healthcare &amp; Protection policies (covering Renewal and Market Review process), driving improvements, managing workflow, client communication, SLA monitoring and providing timely updates to the management. The incumbent in this role should have an overall understanding of the company strategy and the importance of their role in achieving the company targets and client satisfaction scoresWe will count on you to:<ul><li>Act as a process owner and subject matter expert for team members and stakeholders</li><li>70% Processing &amp; technical check and 30% managerial activities</li><li>Handling tasks for UK health insurance products – like GLA, GIP, PMI, Dental, Pension, etc.</li><li>Excellent communication with clients, colleagues and providers</li><li>Interpretation of policy terms and client requirements to draft Renewal or Market Review Report</li><li>Good understanding of claims Underwriting process</li><li>Enter, validate and provide data analysis for various data used in renewal process (employee headcount movement, claim history, underwriting details, premium changes etc.)</li><li>Prepare various documents that are used in placement process and distributed by local client contacts to clients (Proposals, RFQ, Confirmation of Placement, Renewal Report, e-mails</li><li>Creating reports, perform data analysis, including presentation of data insights</li><li>Leading transition calls and creating process documents (e.g., SOPs, PMAPs etc.)</li><li>Drive and Focus on the culture of First Time Right</li><li>Mentoring and coaching new hires</li><li>Ownership of timely delivery on all deliverables assigned to the team through effective planning and monitoring</li><li>Mentoring a team directly on client deliverables in a transactional and project-based environment</li><li>Accurate recording of time on appropriate financial system to ensure achievement of financial / chargeable hours target</li><li>Own accountability by being able to help the teams troubleshoot issues in projects on both technical and business side</li><li>Responsible for managing stakeholders and process SLAs</li><li>Define, delegate and monitor the various employee engagement initiatives for the assigned shop viz; R&amp;Rs, SPOT Award System and so on</li><li>Drive improvement/ Lean ideas within the team</li><li>Preparation of various process reports as and when delegated by managers</li><li>Mailbox monitoring and ensuring effective SLA controls</li><li>Identify the developmental and process training needs for team and ensuring trainings are organized for the team/individuals</li><li>Complete ownership of the new-hire orientation and ensuring the new hire is settled</li><li>Conduct the team meetings as per the set frequency and ensuring proper documentation</li><li>Written and Verbal communication with onshore business partners</li><li>Responsible for transactions processing and quality check</li><li>Managing daily inventory and allocating work within the team</li><li>Tracking the inventory status and sharing day end report with managers</li><li>Act as a subject matter expert and providing floor support to colleagues</li><li>Manage portfolio of complex client.</li><li>Should act as a very strong point of contact for escalations for the entire offshore team for any assigned client deliverables. If there are any issues on the agreed deliverables, then should be able to articulate the same with the right message on the impact analysis.</li><li>Define, delegate and monitor the various employee engagement initiatives for the assigned shop viz; R&amp;Rs, SPOT Award System and so on</li><li>Drive improvement/ Triple play ideas within the team</li><li>Adhere to UK Health processes</li><li>Ownership of delivery of tasks and proactively manage own workload</li><li>Partner with internal/ external stakeholders to achieve best service for client</li><li>Dealing with client and member queries (verbal and written), as appropriate in line with service level agreements to ensure timely client delivery</li><li>Lead on continuous improvement within your team/location</li><li>Develop and maintain appropriate technical knowledge and lead on market or legislative changes</li><li>Support revenue reporting activity as appropriate</li><li>Quality checking of colleagues work to ensure accuracy</li><li>Attend client meetings as required</li><li>Manage client relationships to support retention &amp; growth</li><li>Training, mentoring and technical lead for Consulting Delivery</li><li>Participate in internal projects and lead when needed</li><li>Be a champion of change within the team</li><li>Support Team Leader on Risk and Compliance protocols</li></ul>Note: Applicants should be flexible working in shiftsWhat you need to have?Knowledge &amp; Skills:<ul><li>Graduate in any stream</li><li>6+ years’ experience</li><li>Health products knowledge for UK Markets (preferred)</li><li>Experience in Renewal and Market Review of Health insurance policies (preferred)</li><li>Strong team collaboration and relationship building skills</li><li>Good Interpretation and decision-making skills</li><li>Strong command on MS office applications (Word, PowerPoint)</li><li>Advanced knowledge of MS Excel (must)</li><li>VBA knowledge will be an added advantage</li><li>Strong experience in KT and transitions in BPO industry</li><li>Strong verbal and written communication skills along with probing and articulation skills</li><li>Advanced Logical, Data Analytical &amp; Data Mining skills</li><li>Strong knowledge/experience in project management</li><li>Strong analytical, research and problem-solving skills, attention to details</li><li>Ability to multitask, self-starter, positive attitude and an ability to adapt to an ever-changing environment</li><li>Proficient in arithmetic calculations</li><li>Knowledge of tools like HBB, GBM, MercerGold+ (preferred)</li></ul>What makes you stand out?(Additional Skills &amp; Competencies Needed)<ul><li>Good knowledge and experience in health insurance</li><li>Strong Communication and presentation Skills</li><li>Strong analytical, research and problem-solving skills, attention to details</li><li>Project Management Skills</li><li>Knowledge of quality tools like six sigma, lean and kaizen</li><li>Knowledge of VBA and BI Tools like power BI, QLIK etc. (Preferred)</li></ul>Why join our team?<ul><li>We help you be your best through professional development opportunities, interesting work and supportive leaders.</li><li>We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.</li><li>Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.</li></ul><a href="https://www.mercer.com/" rel="noopener noreferrer" target="_blank">Mercer</a> believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of <a href="https://www.marshmclennan.com/" rel="noopener noreferrer" target="_blank">Marsh McLennan</a> (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including <a href="https://www.marsh.com/" rel="noopener noreferrer" target="_blank">Marsh</a>, <a href="https://www.guycarp.com/" rel="noopener noreferrer" target="_blank">Guy Carpenter</a> and <a href="https://www.oliverwyman.com/" rel="noopener noreferrer" target="_blank">Oliver Wyman</a>, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit <a href="https://www.mercer.com/" rel="noopener noreferrer" target="_blank">mercer.com</a>. Follow Mercer on <a href="https://www.linkedin.com/company/mercer" rel="noopener noreferrer" target="_blank">LinkedIn</a> and <a href="http://www.twitter.com/mercer" rel="noopener noreferrer" target="_blank">X</a>.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in personMercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.<h4>Experience Level</h4>Senior Level

Marsh McLennan

Assistant Manager MIS

Customer Experience Partner - SCMActs as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system.Owns all SCM Operations activities under file management for thecustomers under purview.Key Activities include:All file management activities post booking.Documentation.System Updates.Operational finance.Proactive communication with customer service in case of exceptions.Supporting Customer Service in customer query resolution and exceptionhandling.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>. <h4>Experience Level</h4>Executive Level

Maersk Line India Pvt Ltd

Client Relationship Partner

Manager - Operations & Process DesignAbout PhonePe Limited:Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.  PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture:At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!Job purposeThe Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases.Duties and responsibilities<ul><li>Primarily handling merchant escalated cases daily.</li><li>Working with the internal stakeholder to extract the resolution.</li><li>Identify opportunities for process improvement, considering the merchant and partner experiences</li><li>Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed</li><li>If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the case efficiently and effectively</li><li>Flexible to take up extra initiative or additional work as per the organizational requirement</li></ul>Educational Qualification &amp; Experience<ul><li>Education – Graduate in any stream (10+2+3)</li><li>Skills – Best written and communication skills &amp; MS Office knowledge</li><li>Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred</li><li>Experience – 2 to 4 years</li></ul>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)<ul><li>Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</li><li>Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System</li><li>Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</li><li>Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy</li><li>Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment </li><li>Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy</li></ul> Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity,  ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of  gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc-ETchy2LsQ_DjlNXOUcGfI182DnA533YZTLfVw5TkJH-Stw/viewform">please fill out this form.</a>Read more about PhonePe<a href="https://www.phonepe.com/blog/"> on our blog</a>.<a href="https://www.phonepe.com/blog/life-at-phonepe/">Life at PhonePe</a><a href="https://www.phonepe.com/press/">PhonePe in the news</a><h4>Experience Level</h4>Mid Level

PhonePe

Process Engineer

Store Operations Specialist<ul><li>Develop and implement effective store management strategies to optimize inventory levels and minimize costs</li><li>Oversee the procurement process, including vendor selection, negotiations, and contract management</li><li>Ensure compliance with safety regulations and quality standards in all store operations</li><li>Coordinate with internal teams to forecast demand and ensure adequate stock levels</li><li>Supervise store personnel, provide guidance and training, and conduct performance evaluations</li><li>Analyze store performance metrics, prepare reports, and present findings to senior management</li><li>Identify areas for process improvement and implement solutions to enhance overall efficiency</li><li>Maintain relationships with key stakeholders, including suppliers, contractors, and internal departments</li><li>Stay updated on industry trends and best practices to drive continuous improvement</li></ul><ul><li>Minimum of 7 years of experience in Thermal power plant industry</li><li>Bachelor's degree in Engineering or related field</li><li>MBA or Master's degree in Supply Chain Management or relevant discipline (preferred)</li></ul><h4>Experience Level</h4>Senior Level

Adani Enterprises Ltd

Assistant Store Manager

Reconciliations SpecialistIntroductory Marketing Language Are you ready to excel in a fast-paced environment? Join our team and contribute to operational excellence with your keen attention to detail and problem-solving skills. Be part of a mission-driven team that values quality and efficiency.Job Summary As a Reconciliation Specialist within the Operations Team, you ensure effective reconciliation by thoroughly understanding the product. You adhere to operational procedures to complete tasks accurately and timely. You support the team in providing top-quality operations and document procedures for additional controls.Job Responsibilities<ol><li>Ensure effective reconciliation by understanding the product.</li><li>Adhere to operational procedures for accuracy and timeliness.</li><li>Support team and leader in providing top-quality operations.</li><li>Document procedures and identify additional control requirements.</li><li>Complete daily checklist and reporting.</li><li>Actively resolve exceptions with the team.</li><li>Prepare case notes and share learnings with the team.</li><li>Identify opportunities to improve process efficiency.</li><li>Perform in a fast-paced environment with effective prioritization.</li><li>Collaborate with the team leader and act as a backup.</li><li>Communicate process updates to the team and ensure understanding.</li></ol>Required Qualifications, Capabilities, and Skills<ol><li>Work a flexible shift as required.</li><li>Perform in a fast-paced environment with effective prioritization.</li><li>Demonstrate strong analytical and problem-solving skills.</li><li>Exhibit excellent written and oral communication skills.</li><li>Be a strong team player with cross-functional relationship-building capacity.</li><li>Be result-oriented, accepting responsibilities and challenges.</li><li>Pay meticulous attention to detail.</li></ol>Preferred Qualifications, Capabilities, and Skills<ol><li>Demonstrate proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint).</li><li>Exhibit strong organizational skills.</li><li>Show adaptability to changing environments.</li><li>Display initiative in process improvement.</li><li>Maintain a proactive approach to problem-solving.</li><li>Demonstrate leadership potential.</li><li>Exhibit a customer-focused mindset.</li></ol>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our <a href="https://careers.jpmorgan.com/us/en/how-we-hire/faqs" rel="nofollow" target="_blank">FAQs</a> for more information about requesting an accommodation.

JP Morgan Services India Pvt Ltd

Account Clerk

Architect Partner Technical EnablementTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Partner Enablement empowers partners through technical, hands-on, use case workshops that deepen expertise across prioritized products, driving implementation expertise to enhance customer success.We serve as the bridge between partners and product leaders, ensuring that program-based advisory insights shape product strategy while enabling readiness for new products and capabilities. This alignment creates a continuous feedback loop, maximizing customer adoption to accelerate consumption. Together, we foster a stronger, more collaborative, and successful partner ecosystem across OUs.Role Description:The Salesforce Partner Enablement team is seeking a highly motivated and experienced Partner Enablement Manager/Architect who can drive the Partner Enablement charter across the strategic Partner ecosystem in India. Doing so will require you to create partner engagement content and programs and deliver them to the partner ecosystem in India via Webinars, Workshops, and Demo &amp; Product Summits. You will need to work in tight collaboration with the Product Management, Engineering, and Alliances &amp; Channels and Marketing to gain insights, create content and distribute them to partners. You will also be the conduit between the Product teams and Partners on new product introductions (NPIs), new innovations and capabilities in the Salesforce Suite of Products and Solutions.Responsibilities:<ul><li>Build Broad and Deep Salesforce Product and Implementation Capabilities in the India Partner Ecosystem across all Salesforce product areas, including Various Business Applications, Industries, Agents, Data Cloud as so on.</li><li>Lead Partners on Salesforce value and positioning in the next revolution of Agentic Transformation using AI+Agents+Data+CRM and cross-cloud implementations.</li><li>Enable Partners to leverage Assets and Resources from Salesforce to maximize customer value delivered.</li><li>Execute enablement programs using 1:Many, 1:1 interactions and using scale programs such as Pocket Guide, Partner Slack Channels, learner Journeys, Salesforce Community and Learning Course on Partner Learning Camp (PLC).</li><li>Build Reports, Analytics and insights on Partner Engagement, Capabilities, Capacity for consumption of internal stakeholders.</li><li>Ensure India Partner Ecosystem is fully aware and capable of successfully delivering all product capabilities across the Products.</li><li>Build Influencers in the Partner Ecosystem who are deep technical experts and enthusiasts using programs like Implementation Experts, Champions and Ambassadors. </li><li>Assess partner capability across business development, technical, and delivery domains and accordingly plan enablement.</li><li>Building 1:1 relationships with the technical and practice enablement executives within the Partner community.</li><li>Create and deliver programs to expand the capacities of certified professionals in the Partner Ecosystem.</li></ul>Requirements:<ul><li>Passionate about partners, the role of partners in Salesforce’s success,  and dedicated to building a robust Partner ecosystem.</li><li>8+ years of experience in consulting and implementing Salesforce, preferably across clouds and industries. Exposure to Data Clouds, AI and Agents would be an added advantage.</li><li>Extensive hands-on technical consulting and solution implementation experience and knowledge of use cases with one or more of the following:<ul><li>Salesforce CRM, C360 and other Applications</li><li>Salesforce Platform, Einstein, Data Cloud and Agentforce</li><li>Salesforce Industry Clouds</li></ul></li><li>Demonstrably excellent, context-specific, and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies</li><li>Create enablement content such as Webinars, Events, Demos, Workshops, and Product Summits for all Salesforce Products and Solutions.</li><li>Deliver enablement sessions to the Partner Ecosystem using 1:1 and 1:Many formats as a Primary enabler for your region and support other regions when needed.</li><li>Collaborate tightly with Product, Engineering, and SMEs teams to build enablement programs.</li><li>Align, Create Content, Support in creating multi-disciplinary content, and deliver enablement sessions in enterprise-wide themes driven by the Salesforce Vision of AI+Agents+Data+CRM.</li><li>Create and deliver enablement programs to help Implementation Expert aspirants to improve their chances of passing certification examinations.</li><li>Work closely with Product Teams on New Product Introductions (NPIs) to determine the enablement needs and collaborate to deliver enablement to Partners.</li><li>Manage and contribute to Scale Enablement programs such as Pocket Guide, Partner Slack Channel, Learner Journeys, and Partner Community Channels.</li><li>Work with Partner Learning Camp (PLC) to create learning courses for top identified products, components, capabilities, and delivery approaches.</li><li>Collaborate with Partner facing teams such as Partner Account Management and Partner Sales Success to align on Partner needs, gaps, enablement planning, and execution.</li><li>Engage regularly with key partners to monitor the enablement process, new requirements, and future goals.</li><li>Respond to specific Enablement needs and requests from the partners and provide specific advice and enablement.</li><li>Participate in cadence meetings with Partner Account Management teams and Partner Practice Delivery teams to align on gaps, needs, and planning of Capacity and Capability of the Partner Ecosystem, with specific insights on key partners.</li><li>Participate in cadence meetings with key Partners to gather, analyze, plan, and execute enablement programs.</li></ul>Great to have:<ul><li>Executed enterprise pre-sales cycles (e.g., sales engineering, solution consulting, sales consulting)</li><li>Demonstrated ability to grasp and learn new business models and technology paradigms</li><li>Salesforce Certifications, badges and Trailhead accomplishments.</li></ul>This is a fast-paced, startup-like environment - we are looking for intelligent, high-energy candidates who want to make a significant impact and want to work alongside a great team to do so.We work closely together, so you must be a team player! The perfect candidate will thrive on the prospect of taking on enormous challenges and will “move the needle” at Salesforce by driving programs through feats of flawless execution.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this <a href="https://careers.mail.salesforce.com/accommodations-request-form" rel="noopener noreferrer" target="_blank">Accommodations Request Form</a>.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. <a href="https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal" rel="noopener noreferrer" target="_blank">Know your rights: workplace discrimination is illegal.</a> Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.<h4>Experience Level</h4>Senior Level

Salesforce.com India Pvt Ltd

Executive Partner

Support Services NSI LeadSupport Services NSI Lead  This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:   Job Family Definition:Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.Management Level Definition:Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.Responsibilities: <ul><li>Leads project teams responsible for providing sales processing and process improvement across multiple areas, accounts or processes</li><li>Consults with senior business leaders to identify relevant analytics, metrics and outcomes for the assigned areas</li><li>recommends changes and updates to process architecture, framework and resource deployment, including forecasts and budgets, to meet performance expectations and client needs</li><li>Ensures all sales processing activities for assigned area are performed in alignment with service expectations and business objectives</li><li>Manages and expands relationships with clients and internal and external partners and clients to effectively provide feedback, negotiate outcomes and drive changes to sales processes, policies and tools to improve performance and increase customer satisfaction</li><li>Provides domain-specific expertise and overall sales processing leadership and perspective to cross-organization projects, programs, and activities</li><li>Provides guidance and mentoring to less-experienced staff members</li></ul>Education and Experience Required: <ul><li>Bachelor's or Master's degree in Business Management or equivalent</li><li>Typically 6-10 years experience</li></ul>Knowledge and Skills: <ul><li>Experience designing and implementing overall process and tools management and improvement frameworks to support client sales processing</li><li>Excellent analytical, statistics and problem solving skills.</li><li>Thorough understanding of and experience in applying business and sales processing tools, systems and practices in multiple and varied situations</li><li>Reviewing and interpreting client agreements and resolving ambiguity or issues via negotiation</li><li>Evaluating forms of forecasting and planning methodologies to develop guidance for deploying sales processing resources and activities</li><li>Excellent written and verbal communication skills</li><li>mastery in English and local language.</li><li>Ability to effectively communicate sales processing architectures, plans, proposals, and results, and negotiate options at senior management levels.</li></ul>Additional Skills:Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}What We Can Offer You:Health &amp; WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal &amp; Professional DevelopmentWe also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional InclusionWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.Let's Stay Connected:Follow <a href="http://instagram.com/hpecareers" rel="noopener noreferrer" target="_blank">@HPECareers</a> on Instagram to see the latest on people, culture and tech at HPE. #india#operationsJob:Sales OperationsJob Level:Expert    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: <a href="https://hr.ext.hpe.com/Equal-employment-opportunity-policy.pdf" rel="noopener noreferrer" target="_blank">Equal Employment Opportunity</a>.Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.   HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.<h4>Experience Level</h4>Senior Level

Hewlett Packard Enterprise India Private Limited

Tech Support Executive

Head, Operations Support, UK/Europe<h4>ABOUT TIDE</h4>At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.<h4>ABOUT THE ROLE</h4>We're looking for an experienced Head of Operations Support to lead a high-performing function within our UK/Europe Member Operations team. You'll oversee Quality Assurance, Complaints, and Training, ensuring these teams are aligned with Tide's objectives and deliver exceptional support.The Member Operations team supports our members (customers) when they need assistance. It is over 800 people and includes:<ul><li>Member Support</li><li>KYX</li><li>Ongoing Monitoring</li></ul>You will lead support functions across these teams, building a culture of continuous improvement and using data to drive performance across the organisation. Some of the thing you will be doing:Team Leadership &amp; Strategy<ul><li>Build, develop, and motivate a high-performing support function to exceed KPIs.</li><li>Set clear performance metrics, track team performance, and implement strategies to improve productivity and quality.</li><li>Work closely with cross-functional teams to ensure alignment and achieve shared goals.</li><li>Foster a member-centric culture within your teams to deliver exceptional member service.</li></ul>Quality Assurance<ul><li>Develop and implement a robust QA strategy to monitor and evaluate the quality of interactions.</li><li>Establish clear quality metrics and an audit schedule to ensure compliance with internal and regulatory standards.</li><li>Provide actionable feedback to team leaders to drive performance improvement and close knowledge gaps.</li><li>Analyse QA data to identify systemic issues and trends, implementing preventative solutions.</li></ul>Complaints<ul><li>Oversee the end-to-end complaints handling process, ensuring resolutions are fair, prompt, and compliant with regulatory requirements (e.g., FCA rules).</li><li>Manage the Complaints team and provide guidance for escalated cases.</li><li>Analyse complaint data to identify root causes and trends, collaborating with product and operations teams to address them.</li><li>Report on complaints metrics and insights to senior leadership, highlighting areas of risk and opportunity.</li></ul>Training<ul><li>Develop and execute an engaging training strategy aligned with Tide's business objectives.</li><li>Research and implement a variety of new tools and strategies to ensure diversity in training formats.</li><li>Provide ongoing coaching and development to the training team.</li></ul>Data Analysis<ul><li>Leverage data and analytics to identify trends, optimise processes, and inform decision-making across all four functions. You'll work closely with stakeholders to centralise data and create dashboards for monitoring and analysing operational performance.</li></ul> <h4>WHAT WE ARE LOOKING FOR </h4>YOU'LL BE A GREAT FIT IFYou are a self-starter and strategist:<ul><li>You can set your own strategy and vision, and motivate your team to execute it.</li><li>You're a creative thinker, able to identify problems and come up with rapid solutions.</li></ul>You are operationally minded:<ul><li>Strong analytical skills and the ability to leverage data to drive performance.</li><li>Experience with business analytics tools like Excel and SQL, and an understanding of KPIs in technology scale-ups.</li><li>Previous experience in an analytical role is advantageous.</li></ul>You have excellent leadership skills:<ul><li>A proven track record in leading and managing high-performing teams, ideally in a customer-facing or operations support environment.</li><li>A deep understanding of quality assurance, complaints handling, and training methodologies.</li><li>A passion for coaching and developing talent.</li></ul>You are excellent at stakeholder management:<ul><li>Excellent communication and interpersonal skills.</li><li>A deep understanding of the small business market and its challenges.</li></ul> <h4>WHAT YOU WILL GET IN RETURN</h4><ul><li>Competitive salary</li><li>Self &amp; Family Health Insurance</li><li>Term &amp; Life Insurance</li><li>OPD Benefits</li><li>Mental wellbeing through Plumm</li><li>Learning &amp; Development Budget</li><li>WFH Setup allowance</li><li>15 days of Privilege leaves</li><li>12 days of Casual leaves</li><li>12 days of Sick leaves</li><li>3 paid days off for volunteering or L&amp;D activities</li></ul><h4> </h4><h4>TIDE IS A PLACE FOR EVERYONE</h4>At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
 
Disclaimer
 
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:<ul><li>Tide does not charge any fees at any stage of the recruitment process.</li><li>All official Tide job opportunities are listed exclusively on our <a href="https://www.tide.co/careers/" target="_blank">Careers Page</a> and applications should be submitted through this channel.</li><li>Communication from Tide will only come from an official @tide.co email address.</li><li>Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.</li></ul>If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at <a href="mailto:talent@tide.co" target="_blank">talent@tide.co</a> Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. You personal data will be processed by Tide for recruitment purposes and in accordance with <a href="https://assets.ctfassets.net/3h69mkdgxn20/4TE0uAE3SXomATDVneocNA/aa31893960b4064dd406ad15d029dcd3/Recruitment_Privacy_Notice.pdf" target="_blank">Tide's Recruitment Privacy Notice</a>.<h4>Experience Level</h4>Executive Level

Tide Platform Private Limited

Operations Chief

Product Operations Manager<h4>ABOUT TIDE</h4>At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.<h4>ABOUT THE TEAM</h4>Reporting to the Head of MAM Operations, you will be a key member of the Member Acquisition Marketing (MAM) organisation. This team is at the forefront of Tide's mission, responsible for attracting and welcoming new members to our platform globally.We believe a seamless and intuitive onboarding experience is the critical first step in building a lasting relationship with our members. This role is dedicated to ensuring the product teams building this crucial first experience have the operational support they need to succeed.<h4>ABOUT THE ROLE</h4>As the Product Operations Manager for Onboarding, you will be the operational backbone of our Onboarding Product team. This is a pivotal role that bridges the gap between our business ambitions and our product development reality, ensuring we can efficiently deliver a world-class onboarding experience for new members across all our markets.<h4>WHAT YOU'LL BE DOING</h4><ul><li>Establishing and owning a clear, scalable intake process for all feature requests and product ideas originating from commercial and country teams.</li><li>Facilitating roadmap planning and prioritisation sessions, ensuring decisions are data-informed, transparent, and aligned with strategic company objectives.</li><li>Acting as the primary operational liaison between the Onboarding Product team and its key business stakeholders (including Country GMs), translating business needs into well-defined problem statements.</li><li>Developing and managing a communication framework to keep all parties informed of the roadmap, project timelines, risks, and delivery milestones.</li><li>Partnering closely with Product and Engineering to track the end-to-end delivery of key initiatives, proactively identifying and mitigating risks and blockers.</li><li>Continuously identifying and implementing opportunities to improve the operational efficiency and effectiveness of the Onboarding Product team's development lifecycle.</li><li>Helping to shape product strategy through performance reporting, data-driven insights, and applying member-first principles to quantify feedback into actionable recommendations.</li><li>Helping organise testing, experimentation and user research for key GTM activities</li></ul><h4>WHAT ARE WE LOOKING FOR</h4>You’ll be a great fit if:<ul><li>You have 4+ years’ experience in a role like Product Operations, Program Management, Business Operations or Management Consulting, preferably within a fast-growing tech company (fintech a plus).</li><li>You are a natural bridge-builder with exceptional stakeholder management skills, proven to work effectively with both technical (Product, Engineering) and commercial (Marketing, Sales, GMs) teams.</li><li>You love bringing order to complexity and have a knack for creating simple, effective processes. Experience with tools like Jira, Confluence, or Looker is essential.</li><li>You’re logical, and see data as a crucial part of decision making, but know when to stop analysing and start acting.</li><li>You have a demonstrated ability to communicate effectively with stakeholders at all levels through clear, concise, and compelling communication.</li><li>You are a self-starter who can navigate ambiguity and take initiative to solve problems.</li><li>You relish working in a rapidly changing environment and enjoy working in a complex, technical industry.</li></ul><h4>WHAT YOU'LL GET IN RETURN</h4><ul><li>25 days paid annual leave</li><li>3 paid days off for volunteering or L&amp;D activities</li><li>Extended maternity and paternity leave covered by the company</li><li>Personal L&amp;D budget</li><li>Additional health &amp; dental insurance</li><li>Mental wellbeing platform</li><li>Fully covered Multisports card</li><li>Food vouchers</li><li>Snacks, light food, drinks in the office</li><li>WFH equipment allowance</li><li>Flexible working from home</li><li>Sabbatical Leave</li><li>Share options</li></ul><h4>TIDEAN WAYS OF WORKING</h4>At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.<h4>TIDE IS A PLACE FOR EVERYONE</h4>At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.
 
Disclaimer
 
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:<ul><li>Tide does not charge any fees at any stage of the recruitment process.</li><li>All official Tide job opportunities are listed exclusively on our <a href="https://www.tide.co/careers/" target="_blank">Careers Page</a> and applications should be submitted through this channel.</li><li>Communication from Tide will only come from an official @tide.co email address.</li><li>Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.</li></ul>If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at <a href="mailto:talent@tide.co" target="_blank">talent@tide.co</a> Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. You personal data will be processed by Tide for recruitment purposes and in accordance with <a href="https://assets.ctfassets.net/3h69mkdgxn20/4TE0uAE3SXomATDVneocNA/aa31893960b4064dd406ad15d029dcd3/Recruitment_Privacy_Notice.pdf" target="_blank">Tide's Recruitment Privacy Notice</a>.<h4>Experience Level</h4>Mid Level

Product Executive

Executive - RosterAPM TerminalsJob Title: Executive – Roster Business Unit: APM Terminals Mumbai (GTI) Division: Operations Reports to: Assistant Manager – Roster<h4>About APM Terminals</h4>APM Terminals is part of A.P. Moller – Maersk and one of the world’s largest port and terminal operators, with a global network across more than 40 countries. We enable global commerce by providing world-class terminal services, driven by innovation, operational excellence, and a strong focus on safety and sustainability.<h4>About APM Terminals Mumbai (GTI)</h4>APM Terminals Mumbai, also known as Gateway Terminals India (GTI), is India’s busiest container terminal, handling a significant share of the nation’s containerized trade. Located at Jawaharlal Nehru Port (Nhava Sheva), GTI is known for its advanced infrastructure, cutting-edge technology, and commitment to efficient, safe, and sustainable operations.<h4>The Role: Executive – Roster</h4>As Executive – Roster, you will play a crucial role in ensuring smooth terminal operations by effectively planning and managing workforce schedules. You will be responsible for preparing and administering rosters for operational staff, managing attendance and overtime, supporting training programs, and ensuring compliance with company systems and processes. This role requires a balance of attention to detail, strong organizational skills, and the ability to coordinate closely with operations teams.<h4>Key Responsibilities</h4><ul><li>Prepare daily/monthly work schedules for Terminal Equipment Operators (TEOs) and other operational staff.</li><li>Administer annual leave, overtime, and shift adjustments through the Time &amp; Attendance system (Kronos).</li><li>Monitor attendance, sick leave, absenteeism, and resolve system issues in coordination with IT.</li><li>Collaborate with Shift Managers and Berth Coordinators to optimize manpower and resource allocation.</li><li>Support payroll processes by validating attendance and incentive data and submitting inputs to HR.</li><li>Manage incentive calculations through TRU BI and prepare monthly reports.</li><li>Liaise with Training and HR teams to provide staff for courses and development programs.</li><li>Maintain performance records for TEOs and share inputs for reviews.</li></ul><h4>Qualifications &amp; Skills</h4><ul><li>High school diploma required; a college degree is preferred.</li><li>Minimum 2 years’ experience as a timekeeper or in manpower planning, preferably in a container terminal/transport industry.</li><li>Strong knowledge of timekeeping methods, attendance systems, and basic accounting.</li><li>Proficiency in MS Office (Word, Excel, Access).</li><li>Familiarity with Kronos, TRU BI, or other attendance/resource planning systems.</li><li>Strong organizational skills, attention to detail, and numerical aptitude.</li><li>Good verbal and written communication skills in English and local language.</li></ul><h4>Career &amp; Learning Opportunities</h4>This role offers exposure to operational management, manpower planning, yard &amp; vessel planning systems, and financial aspects of terminal operations. Potential next career steps include Sr. Executive – Roster or Assistant Manager – Roster.<h4>Compliance &amp; Safety</h4>All employees at APM Terminals are expected to uphold the company’s Commit Framework and core values – Constant Care, Uprightness, Humbleness, Our Employees, and Our Name. Compliance with global standards, legal requirements, and safety policies is mandatory. Safety is non-negotiable: employees must actively promote and adhere to safety practices for themselves and their colleagues.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  <a href="mailto:accommodationrequests@maersk.com" rel="noopener noreferrer" target="_blank">accommodationrequests@maersk.com</a>. <h4>Experience Level</h4>Executive Level

HR Intern

Genpact

Senior Mis Executive

CIM Business Process Analyst<h4>Job Description</h4>1. Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us.We are seeking a dynamic and experienced Business Process Analyst to join our Customer Information Management (CIM) team. This role is pivotal in ensuring the smooth execution of daily operations, managing team resources, handling escalations, and driving continuous improvement initiatives. The ideal candidate should be proactive and self-motivated, passionate about process excellence, and capable of fostering strong partnerships across global teams.2. Major Responsibilities<ul><li>Team Leadership &amp; Resource Management<ul><li>Lead and mentor a team of Business Process Analysts.</li><li>Allocate tasks effectively and ensure optimal resource utilization.</li><li>Act as the first point of contact for team members for work-related guidance and support.</li></ul></li><li>Operational Oversight<ul><li>Oversee day-to-day operations of the CIM team, ensuring timely and accurate execution of tasks.</li><li>Monitor key performance indicators and drive adherence to SLAs and quality standards.</li><li>Coordinate with marketing - sales team for the data validation and product ID entries in CRM.</li><li>Ensures proper control, recording and classification of transactions.</li><li>Interfaces with sales support, customer service and Marcom teams to ensure compliance.</li><li>Resolves problems by applying established policies, procedures and tactics.</li></ul></li><li>Escalation &amp; Partner Management<ul><li>Handle operational and stakeholder escalations with professionalism and urgency.</li><li>Build and maintain strong relationships with internal and external partners.</li></ul></li><li>Process Excellence &amp; Initiatives<ul><li>Identify opportunities for process improvements and automation.</li><li>Lead and support strategic initiatives aimed at enhancing data quality, efficiency, and customer experience.</li><li>Ensure compliance with global data governance and privacy standards.</li><li>Drive Innovation in team and deliver results.</li></ul></li><li>Quality Monitoring &amp; Reporting<ul><li>Drive high process quality through regular audits, feedback loops, and training.</li><li>Prepare and present performance reports to leadership and stakeholders.</li></ul></li></ul>3. Key Skills Requiredi) Must Have's<ul><li>Proven experience in business process management or customer data operations.</li><li>Strong knowledge of E2E CIM operations</li><li>Minimum 3-4 years of extensive work experience in SAP CRM particularly in Leads, Non-Leads and Marketing response creation</li><li>Strong hold in MS Excel and data analytics</li><li>Strong leadership and team management capabilities.</li><li>Project Management experience</li><li>Excellent communication and stakeholder engagement skills.</li><li>Analytical mindset with attention to detail and problem-solving abilities.</li><li>Ability to work in a fast-paced, global environment with cross-functional teams.</li><li>Team player with ability to adapt to situations</li><li>Flexibility to work in rotational shifts as per business requirements</li></ul>ii) Good to Have<ul><li>Basic knowledge of Salesforce CRM</li><li>Basic knowledge in Power platform</li><li>Experience in Lean Six Sigma or other process improvement methodologies.</li><li>Familiarity with project management tools (e.g., JIRA, MS Project).</li><li>Exposure to automation tools or RPA (Robotic Process Automation).</li></ul><h4>Qualifications</h4>Job Posting Qualifications<ul><li>Education: Bachelor’s degree of education, Information Systems, or related field. Master’s degree preferred.</li><li>Experience: 4–6 years of relevant experience, with at least more than 1 year in a team lead role.</li><li>Location: Manesar-Gurgaon</li><li>Employment Type: Full-time</li></ul>Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h4>Travel Required: </h4>No<h4>Shift: </h4>Day<h4>Duration: </h4>No End Date<h4>Job Function: </h4>Administration<h4>Experience Level</h4>Mid Level

Agilent Technologies India Pvt Ltd

Process Analyst

Senior Operations Analyst<h4>Job Description:</h4>Job Title: Senior Operations AnalystLocation: Pune, IndiaRole Description<ul><li>You as a Senior Analyst will be responsible for completion of day-to-day activity (Static amendments and set-up’s on various applications used by Front office, Middle office and Back office) as per standards and ensure accurate and timely delivery of assigned production duties.</li><li>You need to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. You should ensure that all queries related to routine activities are responded to within the time frame specified.</li></ul>What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoy<ul><li>Best in class leave policy</li><li>Gender neutral parental leaves</li><li>100% reimbursement under child care assistance benefit (gender neutral)</li><li>Flexible working arrangements</li><li>Sponsorship for Industry relevant certifications and education</li><li>Employee Assistance Program for you and your family members</li><li>Comprehensive Hospitalization Insurance for you and your dependents</li><li>Accident and Term life Insurance</li><li>Complementary Health screening for 35 yrs. and above</li></ul>Your key responsibilities <ul><li>Responsible for the Investigation and resolution of static data related issues in various applications used by front office , middle office and back office team</li><li>Ensure timely and accurate processing of static set-up request from PM’s , Traders</li><li>Ensure adherence to standards , procedures and also identify risk, mitigate wherever there is a control issue</li><li>Demonstrate domain expertise in identifying root causes and remediation of sourcing and data quality issues</li><li>Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business</li><li>Ensure team work culture is practiced.</li><li>To get involved in process improvement projects driven by the management.</li><li>Ensure proper back-ups created and assist during contingencies (Staff shortage, high volumes etc.)</li><li>Exhibit excellent ownership attitude and should have a client-focus and delivery mind-set</li></ul>Your skills and experience<ul><li>Should have complete knowledge of Trade Life Cycle.</li><li>Should preferably have knowledge of Capital market and various financial products, with strong market data experience</li><li>Good understanding of Reference Data and Market Regulatory terms, on both static and variable market data</li><li>Familiarity with Bloomberg, Reuters and other global data source points</li><li>Prior interaction with IT development staff is plus</li><li>In depth instrument knowledge in at least (FI, EQ, Derivative) some areas minimum, broader the knowledge the better</li></ul>How we’ll support you<ul><li>Training and development to help you excel in your career</li><li>Coaching and support from experts in your team</li><li>A culture of continuous learning to aid progression</li><li>A range of flexible benefits that you can tailor to suit your needs</li></ul>About us and our teamsPlease visit our company website for further information: <a href="https://www.db.com/company/company.html" rel="noopener noreferrer" target="_blank">https://www.db.com/company/company.htm</a>We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.<h4>Experience Level</h4>Senior Level

Deutsche Bank

Operations Specialist

Director of Aftermarket Supply ChainJob Description:What You’ll Do: As Director of Aftermarket Supply Chain, you will lead the global aftermarket planning and fulfillment team. You’ll manage a team of planners and own the end-to-end planning cycle across demand planning, inventory, fulfillment, reverse fulfillment, and scrap management. This role requires a proven leader who can drive operational excellence, optimize processes, and partner cross-functionally to deliver on commitments. You’ll also be accountable for leading reviews with internal stakeholders and developing talent within your team.Key Responsibilities:<ul><li>Lead and manage a team of planners, providing direction, coaching, and performance management.</li><li>Develop and run demand planning for aftermarket channels leveraging statistical and consensus-based models.</li><li>Develop and execute inventory planning strategies for global warehouses to maintain service levels and optimize working capital.</li><li>Manage fulfillment planning, including order allocation and delivery tracking to meet customer commitments.</li><li>Oversee reverse fulfillment processes, including RMAs, material diversions, and returns management.</li><li>Direct global scrap management programs, ensuring compliance, cost efficiency, and sustainability.</li><li>Drive operational performance reviews:</li><li><ul><li>Monthly internal business reviews focused on core metrics.</li><li>Quarterly business reviews with internal customers to present performance, collect feedback, and align priorities.</li></ul></li><li>Partner cross-functionally with operations, logistics, finance, and customer success teams to drive continuous improvement and resolve escalations.</li></ul>Ideal Profile:<ul><li>Strong leadership presence with the ability to inspire, mentor, and develop high-performing teams</li><li>Excellent analytical and problem-solving skills; comfortable with complex data and metrics-driven decision making.</li><li>Exceptional communication skills with the ability to engage and influence across all levels of the organization.</li><li>Proven track record of driving process improvements and implementing best practices in supply chain planning.</li><li>Customer-centric mindset with a commitment to responsiveness and service excellence.</li><li>Demonstrated cross-cultural and global leadership experience, with the ability to effectively manage teams and operations across multiple regions.</li><li>Ability to travel domestically and internationally up to 15%.</li></ul>Preferred Qualifications<ul><li>15+ years of experience in supply chain management, with at least 8 years in leadership roles.</li><li>Bachelor’s degree in Supply Chain, Business, Engineering, or related field (Master’s degree preferred).</li><li>Experience living internationally.</li><li>10+ years' experience in aftermarket, service, or spare parts supply chain.</li><li>Experience developing and sustaining a global strategy for </li><li>Deep expertise in demand planning, inventory management, fulfillment, and reverse logistics.</li><li>Familiarity with global distribution operations and multi-regional planning.</li><li>Proficiency with enterprise planning systems (ERP, CRP, TMS) and advanced analytics tools.</li><li>Demonstrated experience leading performance reviews and stakeholder engagement at senior levels.</li></ul>At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.<h4>Culture is our Passion</h4><h4>Experience Level</h4>Executive Level

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