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Global Continuous Improvement Lead and RPA SME<h4>Job Description</h4>We are seeking a dynamic and experienced Continuous Improvement and RPA SME to join our Global Finance Operations Organization and be part of the Enablement Leadership team.The leader should have familiarity with Business Process Improvement (BPI)/ LEAN process techniques and possess strong finance acumen. The role entails analysis of end-to-end Finance processes, leveraging both data and observation methods, to suggest improvements for Productivity, Quality, Efficiency, and Speed; and eliminate redundant process/ steps.The new lead shall further help us evolve our Culture of Continuous Improvement within the DNA of NielsenIQ Finance Operations – leveraging Lean and other BPI concepts to help Eliminate, Simplify, Standardize and ultimately Automate (ESSA) our Finance processes.The main processes will initially be the typical Finance and Accounting transactional processes of Record to Report (R2R); Order to Cash (O2C); Procure to Pay (P2P – as well as those of our evolving new towers of more complex, value add and knowledge expertise such as Financial Planning &amp; Analysis (FP&amp;A) ; Statutory Accounting; Direct Tax, Indirect Tax, and Master Data Management (MDM)  type activities are part of our Global  Finance Operations model.This role will be a key and core foundational element of our enhanced Finance Operations operating model.We are seeking a technical savvy, digital minded individual, who can further help us accelerate in the new evolving world, leveraging technologies such as AI, GenAI, RPA and even Agentic AI - to couple his or her traditional Continuous Improvement experience to be able to drive change and optimization across our processes.Key Responsibilities:<ul><li>Business Process Improvement <ul><li>CI Initiatives – operational: Evaluate existing business processes, identify gaps, and implement solutions to enhance productivity, quality, efficiency, and speed.</li><li>CI Initiatives – Culture:  Instill a culture of Continuous Improvement using Lean and other BPI concepts</li><li>Stakeholder Coordination: Work with internal stakeholders to align on BPI strategies and goals. Cooperate with Enablement, Finance Global Process Owners, and Finance Service Delivery Operations leaders to ensure high-quality deliverables.</li><li>Facilitate Kaizen Workshops: Conduct and facilitate Kaizen/VSM brainstorming workshops with stakeholders to drive process improvements and foster a culture of continuous improvement.  Time and Motion studies across each functional tower will shine a light on where efficiencies can be gained.</li><li>Data-Driven Analysis: Use metrics and data to identify continuous process improvement opportunities, carry out data-driven analysis, and build process improvement scenarios.</li></ul></li><li>Upskilling Fin Ops Associates, including Digital Upskilling –<ul><li>Training and Certification: Drive training, certification, and adoption in areas such as White Belt, Yellow Belt, 6SL training across the entire Finance Operations teams. Ensure capability is cascaded to relevant teams and leaders.</li><li>Citizen-led Enablement Program: Drive a Citizen Led Enablement program in upskilling the Finance associates and lead initiatives in Automation and Process improvement by tapping into this extend pool of resource. Create an environment for the team to be excited and engaged to create their own scripts and macros that can be leveraged in our processes</li><li>Awareness on Automation, GenAI: Drive trainings on Automation, GenAI, RPA, Agentic AI to ensure continued growth and development of all our FinOps colleagues by upskilling the teams on new generation technologies.</li></ul></li><li>Supporting Improvements through Automation, including RPA Projects –<ul><li>RPA Project Management: Lead multiple RPA projects as the RPA SME, working closely with the RPA CoE, EIT team and Stakeholders to accelerate the RPA program across Finance Operations.</li><li>Compliance: Ensure processes are designed to operate within legal and compliance guardrails.</li><li>AI-Enhanced Initiatives: Support and drive AI-enhanced initiatives in Finance Operations, leveraging technology to improve critical factors such as quality, efficiency, and speed.</li><li>Transformation Projects: Support transformation projects and process optimization initiatives, ensuring alignment with internal and external customer needs.</li></ul></li></ul>Desired Experiences and Competencies: -<ul><li>LSS Methodology and Tools: Proficiency in Lean Six Sigma (LSS) methodology and tools, with Green Belt or Black Belt certification desired.</li><li>Kaizen/VSM Workshops: Experience in conducting Kaizen and Value Stream Mapping (VSM) workshops with stakeholders to drive process improvements.</li><li>RPA Technologies and Platforms: Knowledge and experience in RPA technologies and platforms such as Advanced Excel, SAP Scripting, MS Automation tools, UiPath Orchestrator/Studio.</li><li>Project Management: Strong project management skills, with experience in managing and delivering complex projects on time and within budget.</li><li>Data Analysis: Strong data analysis skills, with the ability to analyze large data sets to identify anomalies and drive process improvements.</li></ul><h4>Qualifications</h4><ul><li>8+ years of experience, out of which a minimum of 3 years of experience in setting up tech</li><li>Innovation-driven business process improvement experience</li><li>Ability to drive consensus across a variety of stakeholders at different levels and from different backgrounds (markets and culture)</li><li>Ideally a Finance Shared Services or GBS background</li><li>Strong stakeholder management skills</li><li>Strong written and verbal communication skills</li><li>Strong data analysis skills. Ability to analyze large data sets to identify anomalies</li><li>Ability to innovate and enable business goals in harmony with the regulatory environment.</li><li>Project and Change Management skills</li><li>Familiarity with LEAN/ Six-sigma; Green Belt or Black Belt certification desired</li><li>Startup mindset</li><li>Growth Mindset</li></ul><ul><li>Ability to translate technical details from different customer contexts</li><li>Troubleshooting using Influencing skills</li><li>Ability to work under pressure and ask for support when required</li><li>Proven Track Record of implementing change that delivers results</li></ul><h4>Additional Information</h4>Our Benefits<ul><li>Flexible working environment</li><li>Volunteer time off</li><li>LinkedIn Learning</li><li>Employee-Assistance-Program (EAP)</li></ul>About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: <a href="https://www.linkedin.com/company/nielseniq/mycompany/">LinkedIn</a> | <a href="https://www.instagram.com/nielseniq/">Instagram</a> | <a href="https://twitter.com/nielseniq">Twitter</a> | <a href="https://www.facebook.com/NielsenIQ.global/">Facebook</a>Our commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnielseniq.com%2Fglobal%2Fen%2Fnews-center%2Fdiversity-inclusion&amp;data=05%7C02%7CJenny.Rebecca%40nielseniq.com%7C6e534cbe3eb041842d5f08dc6dca121e%7C6ac7a1f45fb14153bb4f12d2020a1f7d%7C0%7C0%7C638505961881417602%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=B%2Fp40oNUpJOw1CNoc87EFXk%2BvxeO1jxYOSRCEKM%2Fz5Q%3D&amp;reserved=0">https://nielseniq.com/global/en/news-center/diversity-inclusion</a><h4>Experience Level</h4>Senior Level

NielsenIQ

Technical Team Lead

Consultant - Transition ( F&A Transition is Mandatory) Pune Location<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Job Summary:The Services Transition Manager is responsible for managing the end-to-end transition of client business processes into the BPO delivery environment. This includes planning, execution, and stabilization of transitions across finance, HR, customer service, or other outsourced functions, ensuring minimal disruption and full compliance with SLAs and contractual obligations.Key Responsibilities:Lead the transition lifecycle from contract signature to steady-state operations.Develop and manage transition plans, timelines, and resource allocations.Coordinate with client stakeholders, internal delivery teams, and enabling functions (HR, IT, Facilities, Compliance).Conduct due diligence and process mapping to assess scope, risks, and readiness.Define and track Service Acceptance Criteria (SAC) and ensure operational readiness.Oversee knowledge transfer, training, and documentation handover.Manage cutover planning, hypercare, and early life support (ELS).Ensure compliance with governance, risk, and control frameworks.Track and report on transition KPIs, risks, and mitigation plans.Drive continuous improvement and lessons learned post-transition.Support Pursuits from a transition standpoint, support creation of transition plans for RFx processesRequired Skills &amp; Qualifications:Bachelor’s degree in Business, Operations, or related field.7+ years of experience in BPO transitions, project management, or service delivery.Strong understanding of BPO operating models, SLAs, and client onboarding.Experience in transitioning F&amp;A, HR, procurement, or customer service processes.Excellent stakeholder management and communication skills.Proficient in tools like MS Project, Excel, Visio, and collaboration platforms.Certifications preferred: PMP, PRINCE2, ITIL, Six Sigma.Desirable Attributes:Experience with global transitions across multiple geographies.Familiarity with shared services and GIC (Global In-house Center) models.Strong analytical and problem-solving skills.Ability to work in a fast-paced, matrixed environment.<h4>Qualifications</h4>Bachelors Degree, Masters degree<h4>Experience Level</h4>Senior Level

WNS Global Services Pvt Ltd

Consultant

Technical Program Manager, Google Cloud Business Platform<h4>Minimum qualifications:</h4><ul><li>Bachelor's degree in a technical field, or equivalent practical experience.</li><li>5 years of experience in technical projects or program management.</li></ul> <h4>Preferred qualifications:</h4><ul><li>Experience developing and reviewing technical requirements, design documents, the Product Life Cycle processes, bug triage, setting technical goals and resolving technical trade-offs between teams.</li><li>Experience working cross-functionally and managing multiple technical programs.</li><li>Excellent communication skills, with the ability to produce documents that communicate strategy, planning, risks, program dependencies, and roll-out planning to audiences across levels.</li></ul><h4>About the job</h4>Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers. Using your extensive technical and leadership expertise, you manage projects of various size and scope, identifying future opportunities, improving processes and driving the technical directions of your programs.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.<h4>Responsibilities</h4><ul><li>Manage a program portfolio in an fluid environment.</li><li>Work cross-functionally with a geographically distributed team to understand, implement and deploy ordering platform solutions.</li><li>Establish an operations measurement framework for data quality and governance and develop and execute a strategy.</li><li>Anticipate change management requirements that are required by program stakeholders.</li><li>Support the team with all required elements of project planning and delivery, using your knowledge of project methodologies including tools and techniques. Design and deliver improved program communication plans including executive and stakeholder communications.</li></ul><h4>Experience Level</h4>Mid Level

Google India Pvt Ltd

Technical Operations Executive (Tech Ops)

Lead Project Management Specialist - Project StaffJoin our leading edge project management team Our Business designs and builds industry leading, custom designed controls systems and applications for gas- and steam turbines, generators and compressors to control and monitor industrial equipment in the power and oil &amp;amp; gas sectors. We deliver engineered-to-order solutions in a wide range of industries and geographical locationsPartner with the best As a Lead Project Management Specialist, you will take ownership for managing the full project life-cycle. Working in collaboration with customers you will lead and inspire your team to deliver complex and innovative projects that will make a real impact in the energy world. As a Lead Project Management Specialist, you will be responsible for:<ul><li>Acting as primary customer contact for the execution phrase of all parts fullfilment related projects from customer order to delivery and cash collection and also for repairs related projects.</li><li>Coordinating and managing client services projects – includes reporting and accountability of schedule, project performance and quality.</li><li>Involving in project planning, estimating, scheduling, staffing, procurement and execution of project scope of work.</li><li>Managing cross-functional matrix projects identifying risks, and executing appropriate response plans using risk management process.</li><li>Providing support to sales and service teams in preparation of project scope and assist in other relevant technical communications with customers.</li><li>involved in discussions with other functions and teams about improvement in processes, procedures and ways of working</li><li>Communicates across direct organization. Presents to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy</li></ul>Fuel your passionTo be successful in this role you will:<ul><li>Have a Bachelor's degree in Engineering</li><li>Have a minimum of 2-3 years industry experience as a Project Manager in either Power Generation or Oil &amp;Gas.</li><li>Demonstrate good communication with interpersonal skills and an ability to build trusting relationships with teams and customers</li><li>Demonstrate excellent written and oral communication skills, to convey technical concepts to customers, both internal and external.</li><li>Have minimum 2-3 years of experience in Customer Management</li></ul>Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: <ul><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</li></ul> Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: <ul><li>Contemporary work-life balance policies and wellbeing activities</li><li>Comprehensive private medical care options</li><li>Safety net of life insurance and disability programs</li><li>Tailored financial programs</li><li>Additional elected or voluntary benefits</li></ul><h4>Experience Level</h4>Senior Level

Baker Hughes Oilfield Services India Private Limited

Project Management Consultant

Sr. Business Process AnalystWhat if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.This position will be an instrumental member of the Global Facilities team responsible for creating and executing processes, analytics, business analysis, and technology support for the Global Facilities Organization. This role not only performs data analysis and reporting but ideates solutions to provide visibility for the Global Facilities organization.This role will be intimately involved in understanding SAP MMS (EAM/S4) and Service Now (SNOW) processes, architecture, and related data in the system and helping driving insights in this area.  To this end a deep understanding of how systems connect to each other and how to glean data and analytical analysis to enhance decision making is critical.Tasks and Responsibilities:<ul><li>Gather requirements related to EAM and SNOW challenges and opportunities to create process maps, narratives and articulate value of requirements.</li><li>Identify and communicate risks identified through data analysis and requirements gathering</li><li>Support project teams related to process design, report development, and enhancement requests.</li><li>Create analysis and reporting leveraging Tableau or other reporting software.  This includes knowledge on connecting to databases, creating KPIs (calculations), and building visualizations.</li><li>Provide analytical support and appropriate data to assist Leadership in developing strategies that drive leading-edge thinking, leveraging various software tools.  Helps identify root causes and interpretive results.</li><li>Ensures consistent use of data and metrics across stakeholder groups, collaborating with users of data to understand data, how to interpret, how to leverage analytics for further investigation by business owners.</li><li>Receives feedback from Leaders and business users of data to improve reporting and metrics that aid in continuous improvement of metrics.</li><li>Detailed in nature, both in developing reports, understanding data, and ensuring accuracy so users have high level of trust in reporting tools</li><li>Evaluates trade-offs and participating in process and supporting system design decisions</li><li>Implements governance and compliance metrics</li></ul><ul><li>Requirements:</li></ul><ul><li>Bachelor’s degree in Business,  Business Intelligence &amp; Analytics, Data Science or related field</li><li>Minimum of 5 years of experience in or a combination of maintenance management, business analytics or process improvement</li><li>Strong presentation skills, including the ability to influence process change via interpersonal skills</li><li>Experienced in Six Sigma / Lean</li><li>Ability to transfer user requirements into technical specification and systems</li><li>Advanced Tableau skills with the ability to query various data to provide insights</li><li>Advanced Excel abilities required, including Formula creation, V-lookups, pivot tables, conditional formatting, IF statements, chart &amp; graph creation, Power Query, Power Pivots</li><li>Candidate will possess strong analytical skills with a focus on systems &amp; process scalability</li><li>Proficient with a variety of software applications, data, and BI Tools, data warehouse and data mart concepts</li><li>Medium / Advanced SQL</li><li>Understanding of ETL; Data Wrangling; API Pipelines</li><li>Knowledge of Database Management</li><li>Experience working with SAP</li><li>Experience with Denodo, Python, Snowflake a plus</li><li>Utilize a strong system focus to lead process change to improve the scalability of Master Data Management and ERP</li></ul>Preferred Qualifications<ul><li>Ability to tackle strategic challenges with confidence.</li><li>Knowledge of facility management processes and standards</li><li>Experience working in a global corporate environment</li><li>Knowledge of project management tools.</li><li>Deep SAP, Tableau, and MS Office experience</li><li>Demonstrates effective written and oral communication skills.</li></ul> We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.<h4>Experience Level</h4>Senior Level

Illumina India Biotechnology Private Limited

Process Analyst

Technical Project Manager<h4>Job Title: Technical Project Manager (TPM)</h4>📍 Location: Gurugram (Work from Office) 🕒 Experience: 2+ Years 🚀 Joining: Immediate Joiners Preferred<h4>Job Summary:</h4>We’re hiring a Technical Project Manager with strong Business Analyst skills to lead project execution, gather requirements, and drive collaboration between business and tech teams. If you're tech-savvy, process-oriented, and ready to own the delivery — this role is for you!<h4>What You’ll Do:</h4><ul><li>Gather and document business &amp; technical requirements</li><li>Create BRDs/FRDs, user stories, use cases &amp; project plans, Technical docs.</li><li>Coordinate with developers, QA &amp; product teams</li><li>Manage sprints, releases &amp; client communications</li><li>Support pre-sales and identify upsell opportunities</li><li>Change Management.</li><li>Tools : Jira , Figma , MS 365 , Hunt docs, Google Docs etc.</li></ul><h4>What We’re Looking For:</h4><ul><li>2+ years of TPM/BA experience</li><li>Strong knowledge of Agile, SDLC, JIRA</li><li>Good understanding of APIs, integrations, and databases</li><li>Excellent communication and stakeholder management</li><li>Immediate availability is a mandatory.</li></ul><h4>Experience Level</h4>Mid Level

Antino Labs Private Limited

Senior Project Manager

Principal Program Manager Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world.    The Business &amp; Industry Copilots group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Copilot Studio, Power Apps, Power Automate, Dataverse and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.  Microsoft Power Platform is a low-code platform that allows users to rapidly build customized end-to-end business solutions.  Microsoft Copilot Studio is a graphical, low-code tool for building agents and agent flows. As Satya mentioned in the FY 2025 Q3 Earnings call, Power Platform has more than 56 million monthly active users and Copilot Studio is used by more than 230,000 organizations – including 90% of the fortune 500.    The Power Platform and Copilot Studio Customer Advisory Team (Power CAT) is an agile customer-facing team within the Business &amp; Industry Copilots (BIC) engineering group, helping customers drive up the adoption of Power Platform &amp; Microsoft Copilot Studio products.  We are looking for a Principal Program Manager to join our Copilot Studio CAT team. This role will allow you to work closely with some of the most strategic customers for Microsoft Copilot Studio and enable them to be successful in their adoption and implementation to solve their business challenges and realize value. You will also be able to influence the product strategy and roadmap through customer feedback.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  Consider joining the team if you have the following attributes: <ul><li aria-setsize="-1">Passionate about making our customers successful. </li></ul><ul><li aria-setsize="-1">Growth Mindset i.e., you should be willing to take risks, fail fast (if needed) and try again. </li></ul><ul><li aria-setsize="-1">Technically astute and a “doer” i.e., you are not afraid to get ‘hands on’ with technology. </li></ul><ul><li aria-setsize="-1">Proven track record of leading solution deployments at an enterprise scale. </li></ul><h4>Responsibilities</h4> <ul><li aria-setsize="-1">Be the technical expert on the ground with the customer team to increase confidence in the product capabilities &amp; drive adoption. </li></ul><ul><li aria-setsize="-1">Own the relationships with multiple stakeholders within the customer accounts (ranging from senior leadership to architects &amp; partners) to drive adoption &amp; unblock issues. </li></ul><ul><li aria-setsize="-1">Communicate effectively to keep all the stakeholders (internal Microsoft &amp; customer) informed of the progress of the engagement, issues, blockers, successes, and impact to drive adoption &amp; realize value. </li></ul><ul><li aria-setsize="-1">Deeply understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production. </li></ul><ul><li aria-setsize="-1">Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context &amp; importance, effective communication and by leveraging senior leadership escalation, as necessary. </li></ul><ul><li aria-setsize="-1">Be the bridge between engineering &amp; customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion. </li></ul><ul><li aria-setsize="-1">Be on the lookout for success stories &amp; opportunities within customer organizations to uncover the human truth behind adoption &amp; celebrate success. </li><li aria-setsize="-1"> </li></ul><h4>Qualifications</h4><ul><li aria-setsize="-1">Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years’ experience in engineering, product/technical program management, data analysis, or product development   </li></ul><ul><li aria-setsize="-1">OR equivalent experience.  </li></ul><ul><li aria-setsize="-1">3+ years of customer-facing experience. </li></ul><ul><li aria-setsize="-1">2+ years of solution architecture experience.  </li></ul><ul><li aria-setsize="-1">4+ years of experience with key Power Platform technologies and areas: </li></ul><ul><li aria-setsize="-1">Power Apps  </li></ul><ul><li aria-setsize="-1">Power Automate Cloud Flows &amp; Desktop Flows  </li></ul><ul><li aria-setsize="-1">Power Platform governance, security &amp; administration </li></ul><ul><li aria-setsize="-1">Power Platform Application Lifecycle Management (ALM) </li></ul><ul><li aria-setsize="-1">Dataverse </li></ul><ul><li aria-setsize="-1">AI Builder </li></ul><ul><li aria-setsize="-1">Power Platform pro-dev extensibility patterns </li></ul><ul><li aria-setsize="-1">1+ years of hands-on experience of the Copilot Studio or related technologies and areas: </li></ul><ul><li aria-setsize="-1">Power Virtual Agents </li></ul><ul><li aria-setsize="-1">Microsoft Copilot Studio  </li></ul><ul><li aria-setsize="-1">Azure AI Bot Service </li></ul><ul><li aria-setsize="-1">Nuance Mix </li></ul><ul><li aria-setsize="-1">Integration with other Azure AI solutions (Azure OpenAI, Azure AI Foundry, Azure AI Search, etc.)  </li></ul>OR relevant technologies from conversational AI or AI agent competitor platforms. <ul><li aria-setsize="-1">Excellent communication and presentation skills. </li></ul><ul><li aria-setsize="-1">Comfortable in having conversations with customer stakeholders at multiple levels (C-level execs, program leads, directors, low-code app makers, developers, architects).  </li></ul><ul><li aria-setsize="-1">Strong project management, problem solving and negotiating skills, with proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations. </li></ul><ul><li aria-setsize="-1">Comfortable with ambiguity and self-learners who can make decisions and keep making progress with minimal guidance.  </li></ul><ul><li aria-setsize="-1">Strong leadership acumen, with ability to drive results by influencing without authority. </li></ul><ul><li aria-setsize="-1">Team player with a demonstrated habit of sharing and scaling knowledge – either internally or externally – through documentation, presentations, videos, code samples, accelerators, etc. </li></ul> Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:  <ul><li aria-setsize="-1">This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. </li></ul> Travel: Occasional travel (25% to 50%) is expected in this role.  #BICJobs #CXPJobs #CXGJobs   Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the <a href="https://careers.microsoft.com/us/en/accommodationrequest" rel="noopener" target="_blank">Accommodation request form</a>. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.<h4>Experience Level</h4>Senior Level

Microsoft Corporation India Pvt Ltd.

Program Manager

Professional Services Sales Operations Lead<h4>About The Team</h4><ul><li>Rubrik Professional Services transforms possibilities into outcomes. Our portfolio of services uncovers and exploits the unique opportunities made possible by Rubrik technology. Drawing on our unparalleled product expertise and customer experiences, we collaborate with the customer to identify and address technical challenges, improve operational efficiency, and maximise your investment in Rubrik. </li><li>We’re looking for individuals focused on customer success and providing the best customer experience possible. As a member of the PS team, we are 100% focused on providing the required outcomes and success of our customers.</li></ul><h4>About The Role</h4><ul><li>Rubrik Professional Services is looking for a Service Sales individual.  In this role, you will be focused on supporting customer account teams with project scoping, creating Statement of Works (SoWs), PS go-to-market strategy, and overall customer experience.  You will have demonstrated success in building relationships with colleagues, partners and customers to drive Professional Services growth. You will be responsible for creating service proposals to meet the best possible customer outcome when it comes to implementing and operating the Rubrik Cybersecurity product suite.</li></ul><h4>What you'll do:</h4><ul><li>Effectively communicate Professional Services and Premium Plus Services offerings, methodology, and value internally and externally</li><li>Must be able to monitor Salesforce.com near-continuously for small-to-medium-sized opportunities with new and existing customers, for opportunities that have little or no PS at all, to create and drive the service pipeline and bookings</li><li>Must be able to operate at high volume and effectively communicate with Account Teams, often but not always using email templates.</li><li>Should have the mindset that their role is to help sales teams and advance opportunities.</li><li>Escalate sales exceptions and complex opportunities to the Services Sales Manager and pre-sales Solutions Architects.</li><li>Participate in the pre-sales process to understand the customer's business and technical objectives and product requirements</li></ul><h4>Experience you’ll need:</h4>As a Services Sales individual within the PS Organisation, you will be responsible for the pre-sales aspects of our services business within the region. The Ideal candidate for the role demonstrates:<ul><li>Extensive knowledge of PS engagements</li><li>Technical background in IT (preferably Cybersecurity or Backup and Recovery)</li><li>Demonstrated capability to translate customer requirements into a Services Scoping proposal</li><li>Experience with creating Statement of Work documents</li><li>Understanding of Professional Services Sales processes</li><li>Understanding of legal requirements for Professional Services</li><li>3-5 years of experience in a professional services organisation</li><li>Preferably good understanding and own experience in the delivery of Professional Services</li><li>Good understanding and control over sales-related KPI’s </li><li>Partner management skills</li><li>Relationship building with internal and external teams</li><li>Strong experience with<a href="http://salesforces.com"> Salesforce.com</a> reporting and dashboards, and turning data into action.</li></ul><h4>Location &amp; Work Hours</h4><ul><li>Location: Bengaluru, Karnataka (Hybrid)</li><li>Work Hours: 5:30 PM - 2:30 AM IST</li></ul><h4>Join Us in Securing the World's Data</h4>Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.<a href="https://www.linkedin.com/company/rubrik-inc/mycompany/verification/">Linkedin</a> | <a href="https://twitter.com/rubrikinc">X (formerly Twitter)</a> | <a href="https://www.instagram.com/rubrikinc/" target="_blank">Instagram</a> | <a href="https://www.rubrik.com">Rubrik.com</a><h4>Inclusion @ Rubrik</h4>At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.<h4>Our inclusion strategy focuses on three core areas of our business and culture:</h4><ul><li>Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.</li><li>Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.</li><li>Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.</li></ul><h4>Equal Opportunity Employer/Veterans/Disabled</h4>Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">EEO IS THE LAW</a><a href="https://www.dol.gov/sites/dolgov/files/olms/regs/compliance/eo_posters/employeerightsposter2page_19final.pdf" target="_blank">NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS</a><h4>Experience Level</h4>Senior Level

RUBRIK INDIA

Operations Lead

Resource management - ConsultantRoles &amp; responsibilities Resource Management/Service Network/Community Knowledge • Manage resourcing for a group of 80/120 people on daily/ long term basis. • Develop good understanding of the Business and liaise with business on resource allocation. • Attend weekly staffing calls to understand onshore pipeline and pitch for KGS resources. • Check availability for the group and coordinate with other schedulers. • Seeks an understanding of the business and service offerings within assigned practice and across the firm. • Provide regular updates to immediate supervisors/clients/leads. • May provide support to more than one service line/ network. • Train/ Mentor new joiner in the team.Technical RM Tools, RM Data Management and Reporting • Develop proficiency in RM tool to perform skill searches, process team requests, update schedules, reconcile booking requests, as well as processing LOAs, terminations. • Prepare advance level daily project reports to provide business insights. • Manage risk and resourcing conflicts. Utilization Support/Client Service Interaction • Tracks resource availability. • Tracks resume and skills entry, communications exceptions and encourages compliance.Mandatory technical &amp; functional skills • Attention to detail. • Effective communication skills • Ability to multitask. • Team playerEducational qualifications • Graduate/ Post GraduateWork experience • The candidate must have 2 to 3 years of working experience. • Knowledge of Power BI/ Power Apps would be added advantage. • Proficient knowledge of MS Office Excel &amp; PowerPointPreferred technical &amp; functional skills • Knowledge of Power BI/ Power Apps would be added advantage. • Proficient knowledge of MS Office Excel &amp; PowerPoint

Kpmg India Services Llp

Human Resources Consultant

Manager - Contracts Service CentreOrganization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things. Job Title: Manager - Contracts Service Centre Location: Bangalore - Manyata Tech Park Business &amp; Team: The Group Procurement team supports Group Corporate Services to deliver leading practice procurement. Group Procurement manages all activities across the procurement lifecycle, namely:<ul><li>Requirements gathering &amp; strategy – identify opportunities to add value to the business</li><li>Execution &amp; negotiation – establish the best commercial deals for CBA</li><li>Implement &amp; transition</li></ul> Impact &amp; contribution: As Manager Contracts Service Centre you will be part of the Group Procurement Team. This role is responsible for managing execution of contracts and ensuring contract information is accurately recording in our systems. Roles &amp; Responsibilities:Supporting Category Team-<ul><li>Supporting category teams in executing contracts and maintaining accurate records of all high risk contracts. </li></ul> Contract Signing-<ul><li>Manage the contract signing process end to end including CIO signing, Procurement sign offs, e-singing of contracts in collaboration with category teams and key stakeholders </li></ul> Contract Workspace management-<ul><li>Set up contract workspaces for new contracts with the right hierarchy and stakeholder details. </li><li>Manage existing contract workspaces to ensure they are update with latest copy of contract, current stakeholders, contract manager etc., </li></ul>  Risk Management-<ul><li>Demonstrate a full and comprehensive understanding of risk and risk processes applicable to your role. </li><li>Provide and deploy appropriate process and governance to address all aspects of risk applicable to your day to day work. </li><li>Ensure that you, and any team members under your leadership, comply with Group policies and procedures and any relevant external legislative requirements</li></ul> People Management / Leadership-<ul><li>The role will have a team of up to 4 people reporting into it handling activities across sourcing and contract hub. </li><li>Manage effective distribution of workload in the team, address or raise challenges as appropriate, provide oversight and guidance to the reporting team members. </li><li>Lead by example by demonstrating CBA values of Care, Commitment and Courage</li><li>Providing regular feedback, supporting development plans, setting goals, performance management and coaching of team members. </li><li>Advocate compliance to Bank-wide and Procurement processes and technology</li></ul> Essential Skills:<ul><li>8 to 12 years of strong contract execution &amp; contract management experience with atleast 3-5 years of experience in managing and leading a team.</li><li>In depth understanding of contract structures and hierarchies.</li><li>Strong understanding of ARIBA contract management module and how contract workspaces are created and maintained.</li><li>Strong problem solving and decision-making ability.</li><li>Excellent interpersonal and communication skills and ability to work collaboratively, as one team.</li><li>Excellent ability to manage and influence stakeholders and work collaboratively with customers and suppliers.</li><li>Preferable to have experience in supplier negotiation and contract drafting. </li></ul> Education Qualification: Bachelor's degree/Master’s degree in Arts, Business Management, Computer Applications, Business Administration, Commerce.If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through <a href="https://sidekick.hr.cba" rel="noopener noreferrer" target="_blank">Sidekick</a> to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 29/09/2025<h4>Experience Level</h4>Senior Level

Commonwealth Bank of Australia

Service Delivery Manager

CONSULTANT<h4>Skill (Primary)</h4>DWP-UCC-Network Voice <h4>Location</h4>Hyderabad <h4>Job Description (Posting). </h4>About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit <a href="https://www.hcltech.com/" target="_blank">www.hcltech.com</a> Track Manager (Support &amp; Operations) Job Summary Operations Management for complex /large projects with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management. (1.) Key Responsibilities 1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning 2. Understand client requirements and accountable in ensuring support team is meeting client expectations 3. To lead and mentor the project team and ensure transparent communication of project goals. 4. Brining new ideas and innovation for process development and overall organizational progress. 5. To provide solutions commensurate with the customers needs within the ambit of the given environment so as to lead to business results.<h4>Experience Level</h4>Executive Level

HCL Technologies

Section Manager

LEAD<h4>Skill (Primary)</h4>Technical Skills (APPS)-Test Management-Technical-Scrum <h4>Location</h4>Bangalore <h4>Job Family</h4>Development <h4>Job Description (Posting). </h4>About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit <a href="https://www.hcltech.com/" target="_blank">www.hcltech.com</a> Project Lead with Scrum Master Job Summary The Project Lead will be responsible for managing projects using Agile methodologies. This role involves leading project teams, overseeing project delivery, and ensuring successful implementation within the organization. The Project Lead will act as a Scrum Master, driving the Agile practices and assisting with change management processes. (1.) Key Responsibilities 1. Lead project teams in the implementation of agile methodologies 2. Act as a scrum master and facilitate agile ceremonies such as daily standups, sprint planning, sprint reviews, and retrospectives 3. Develop project plans, timelines, and budgets 4. Monitor project progress and address any issues that arise 5. Collaborate with stakeholders to gather project requirements and ensure alignment with organizational goals 6. Implement change management strategies to support project initiatives 7. Provide guidance and support to team members on agile best practices 8. Ensure timely delivery of projects with high quality standards Skill Requirements 1. Proficient in agile methodologies and frameworks such as scrum, kanban, or lean 2. Strong project management skills with experience in change management 3. Excellent communication and leadership abilities 4. Certified scrum master (csm) or other relevant agile certifications 5. Ability to work effectively in a fast paced and dynamic environment 6. Analytical thinking and problem-solving skills 7. Experience in software development and it projects 8. Knowledge of relevant tools such as jira, trello, or asana Certifications: Certified Scrum Master (CSM) or equivalent Agile certifications<h4>Skill Level 3 (Secondary Skill 1)</h4>SF-Technical-SF-Technical Skill-SNOW-Integrated Risk Management <h4>Skill Level 3 (Secondary Skill 2)</h4>SNOW(Apps)-Cloud based Application-ServiceNow Integration Development <h4>Skill Level 3 (Secondary Skill 3)</h4>Scale Digital-Methodology-Agile-Agile methodology <h4>Skill Level 3 (Secondary Skill 4)</h4>Project Management Skills (APPS)-Project Management-Project Management <h4>Experience Level</h4>Senior Level

Project Lead

Client Enablement Process Lead<h4>About the Opportunity</h4>Job Type: PermanentApplication Deadline: 30 September 2025Job Description                                                                                                Title                 Client Enablement Process LeadDepartment      GPS Service Excellence Centre Location         BangaloreReports To       Client Support Senior ManagerLevel                4Fidelity International offers world class investment solutions and retirement expertise. We are a privately owned, independent company, with the commitment and resources to provide the investment expertise, technology and service innovation needed to help our clients achieve their financial goals.Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.Find out more about what we do, our history, and how you could be a part of our future at <a href="http://www.fidelityrecruitment.com/europe/about-us" rel="noopener noreferrer" target="_blank">www.fidelityrecruitment.com/europe/about-us</a>About your teamWithin GPS Distribution Service and Support, the Service Excellence Centre is a multi-channel department that consists of three main functions; Client Support, Client Enablement and Change and Governance.  We promote a culture of inclusion, collaboration, empowerment and delivery.<ul><li>The Client Support function works with new and existing clients, internal Stakeholders and third parties to deliver scalable service and support that is consistently of the highest quality, utilising industry best practice.</li><li>The Client Enablement function’s primary focus is to produce reporting for clients, internal stakeholders and third parties, focusing on a consistent and high quality delivery.</li><li>The Change and Governance function facilitates employees solving their daily challenges and breaking down silos.  We provide the framework for continuous improvement, collaborating initiatives in the pursuit of excellent client service.</li></ul>About your role The purpose of the Client Support team is to provide support to our internal Stakeholders, external clients and third parties.  The team are responsible for support on new business acquisitions and business retention, supporting client &amp; consultant site visits and pitches and capacity and pipeline oversight for new business, client driven change and business retention activity.  The team is multi channel/product, encompassing WI, FAS, Invest@Work and Stock Plan Services.About youKey responsibilities<ul><li>Working closely with the Sales team to identify new opportunities and maximise existing opportunities, whilst supporting their understanding of FIL’s operational framework and landscape.</li><li>End to end support of the sales and intake process, from preparation of due diligence questionnaires &amp; RFPs for prospective clients, advisors &amp; consultants, through the pitch and site visit process, to pipeline management &amp; detailed requirement gathering and handover to the Implementation Project Manager or Account Management team.</li><li>Ability to assess and review new business opportunities by evaluation trend data, contribution flows and existing assets to transfer to FIL, researching firms to ensure a tailored sales process.</li><li>Build relationships with external benefit consultants and clients to maximise successful new business opportunities.</li><li>Support the existing client Relationship Director team with client rebid and retention proposals.</li><li>Supporting clients with any information request, ensuring that answers clearly respond to the query.</li><li>Facilitate client audits, acting as the face of FIL and subject matter expert, utilising the Client Enablement and Service Delivery Support teams to fulfil requests.</li><li>Walking auditors, clients, advisors and consultants through our operational processes and control framework.</li><li>The ability to quickly analyse and absorb information to be able to produce a quality client focused response that meets the required internal controls and governance.</li><li>Liaising with internal and external stakeholders regarding timescales and deliverables, taking into account client requirements alongside operational processes.</li><li>Working alongside internal teams to improve the process and data quality of future submissions.</li><li>Utilising and improve the Q&amp;A repository, including controls and governance to ensure that the information remains valid.</li><li>Working closely with the Propositions team to define and develop self-serve capabilities via the employer portal.</li></ul><ul><li>Lead by example by demonstrating positive behaviours, proactively helping other team members, collaborating with other FIL teams, mentoring/coaching, assisting in introducing and embedding culture change from the Pecan programme.</li></ul>Competencies (Compulsory)<ul><li>Minimum of 4 years DB/DC Pensions Administration experience.</li><li>Strong knowledge of pension regulations and legislation.</li><li>Excellent communication, particularly written, and listening skills.</li><li>Strong attention to detail.</li><li>Strong interpersonal, negotiation and people skills.</li><li>Client facing experience.</li><li>Awareness of project management and process improvement methodologies.</li><li>Ability to identify and explain the impact of their actions and the customer needs within the role.</li><li>An understanding of the risk control functions and regulatory aspect of the process.</li><li>Advanced understanding of MS Office including PowerPoint.</li><li>Able to make data driven recommendations.</li></ul>Competencies (Preferred)<ul><li>Project Management experience.</li><li>Strong understanding of the FIL services provided, our products and services and is able to evidence use of this to shape decisions.</li><li>Professional qualifications would be an advantage (e.g.  APMI, ACII, FPC, QPA, CF1, FA2).</li><li>Has the ability to guide and explain the customer journey.</li></ul>Feel rewardedFor starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.<h4>Experience Level</h4>Senior Level

Fidelity International

Client Support Manager

KRC-Transformation Delivery- Senior Manager•Proposed designation – Senior Manager/Associate Director•Role type Supervisory•Reporting to – Director•Geo to be supported –  UK•Work timings – 9:00 am to 5:30pmWe are recruiting for a senior Manager in the Transformation Delivery team within KRC, your responsibilities will include:•Lead a rapidly expanding PMO team, driving strategic initiatives aligned with business-critical goals.•Collaborate with onshore leaders and business partners to build scalable growth capacity and deliver high-growth solutions.•Identify future opportunities and ensure team readiness through coaching, mentoring, and organic growth enablement•Own multiple technology and transformation programs, ensuring quality and governance excellence.•Lead PMO design, mobilization, and execution across medium to large programs, supporting centralized PMO setup and multi-workstream coordination.•Ensure delivery of engagements on-time, on-budget, and within scope, exceeding client expectations.•Drive resource planning and utilization to align talent with implementation needs.•Monitor client value delivery throughout the project lifecycle using PMO tools and methodologies (Agile, Waterfall, Lean).•Conduct lessons learned reviews to enhance future delivery quality.•Build strong relationships with offshore, onshore, and client stakeholders to align expectations and transition plans.•Facilitate client meetings, lead discussions, and maintain high-impact communication and reporting.•Support transition planning including budget estimation, risk assessment, and deliverable tracking.•Mentor PMO resources, enforce quality standards, and lead performance reviews.•Design KPIs and apply strategic frameworks like Balanced Scorecard and performance management.•Deliver project management training and contribute to PMO handbook/process design and maturity assessments.Educational qualifications•Post graduate degree from a reputed institute•PMP, CAPM, Prince 2 Certification will be an added advantageWork experience•15+ years of work experience in project management in a leading professional services firm (e.g. international consulting firm, Big 4, IT Enabled Services Industry) or existing PMO captive<h4>Experience Level</h4>Senior Level

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